Word 2007 locks up when saving

[Frank J]

I have a client that has their docs lock up when saving in Word 2007. We had
a temp workaround by creating a new profile which worked for about 6 weeks
but the problem is back. We have eliminated all the add ins, deleted the
word - data key in the registry, deleted and reattached the normal.dot
template. Other ideas?

 

[Terry Farrell]

It suggests that normal.dot is being corrupted or the user's profile is
being corrupted.

Does it happen if Word is started in Safe Mode? From Start, Run, type in

winword /a

and press enter. Test it now to see if the user can save again.

If not, then it must be a weird profile corruption. is the user saving
locally or to a networked drive?

 

[Frank J]

Going into save mode does not help - same problem. As mentioned we did try a
setting up a different profile and that worked for about 6 weeks.

The docs are being saved to My Docs on the local drive.

We also have tried deleting the Normal.dot

Any other ideas?

 

[Beth Melton]

I have a client that has their docs lock up when saving in Word 2007. We
had
a temp workaround by creating a new profile which worked for about 6 weeks
but the problem is back. We have eliminated all the add ins, deleted the
word - data key in the registry, deleted and reattached the normal.dot
template. Other ideas?

If their printer is a network printer then it could be Word is unable to
locate the printer driver on the network. When you save a document, Word
pings the network printer in order to obtain needed information. The way to
rule this out is to 1) install any printer driver (a physical printer
doesn't need to be attached) and set it as the default or 2) remove the
network printer and reinstall it using the Add Printer Wizard so a driver
will be installed locally.

I encounter this myself the other day. It was odd, Word worked fine but
would hang upon saving a file. The odd part is we saved files prior to this
and didn't encounter the same issue. I suspect this was due to a caching
issue.
--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx