Word 2007 Major Bugs?

[Laurence]

New Dell machine running Vista Ultimate 64bit.
Office Enterprise 2007.
All updates done.

Unable to select text in any Word 2007 document.
Word 2007 also crashes when closing it.

Neither of these problems occur in other components of Office Enterprise
2007. For example in Outlook text can be selected/copy/paste and other mouse
functions work.

I have tried every MS resource. Also run Office Diagnostics which finds no
problems. Have also run Repair from Office 2007 CD.

No solution so far.

Thousands of dollars in new hardware and software and one can't select text
in Word 2007 or use the mouse to scroll through text in Word 2007.

Also tried using a different mouse. Same problems occur in only Word 2007.

Days of hours of lost time.

Any assistence welcome.

Thanks,
Laurence

PS. Absolutely shocking that MS has high tech support fees for getting a new
and expensive product to work.

 

[Carey Frisch [MVP]]

Please visit http://www.microsoft.com/genuine/ and click
on "Validate Office" to make sure you have a "genuine"
version of Microsoft Office Enterprise 2007 installed.
Post back with the results.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

:

New Dell machine running Vista Ultimate 64bit.
Office Enterprise 2007.
All updates done.

Unable to select text in any Word 2007 document.
Word 2007 also crashes when closing it.

Neither of these problems occur in other components of Office Enterprise
2007. For example in Outlook text can be selected/copy/paste and other mouse
functions work.

I have tried every MS resource. Also run Office Diagnostics which finds no
problems. Have also run Repair from Office 2007 CD.

No solution so far.

Thousands of dollars in new hardware and software and one can't select text
in Word 2007 or use the mouse to scroll through text in Word 2007.

Also tried using a different mouse. Same problems occur in only Word 2007.

Days of hours of lost time.

Any assistence welcome.

Thanks,
Laurence

PS. Absolutely shocking that MS has high tech support fees for getting a new
and expensive product to work.

 

[Dennis Aries]

Problem occurs on behalf of one of the third-party add-ins. If you start word from the command-prompt with 'winword /a' (safe-mode in which add-ins are not loaded), the problem is likely to go away.

We have the same issue, and it is unknown to me which add-in causes the problem (at this moment). I've heard/read postings about having installed flash, but that has not been verified yet.

If I find out more, I'll post.

Dennis
MCSD

 

[Dennis Aries]

Problem can be found in the registry (at least, that is what soved my case):
Check out:
http://groups.google.ca/group/micro...nk=gst&q=crash+remove+add-in#ee20ebf3fc48cd8f

Dennis