Word 2007 Not Responding & Not opening documents

[David B]

I just installed Office Home & Student 2007 on my Sony Vaio Laptop, and Word
just stops responding for no reason. Also, when I try to open documents I've
saved on my desktop, I get the error message "Windows cannot find" the file I
just clicked on to open. I would really appreciate any suggestions on how to
fix these problems.

Thanks,

David B

 

[Terry Farrell]

Have you installed a local printer driver and set it as the windows default.
It isn't a wireless printer is it?

 

[David B]

Have you installed a local printer driver and set it as the windows default.
It isn't a wireless printer is it?

--
Terry Farrell - MSWord MVP


Yes, I have a Cannon printer driver for my Pixma 830 installed on my wireless laptop where I'm having the problem with Word 2007. The printer is physically connected to my desktop computer which is not having problems with Word 2007.

David B

 

[Terry Farrell]

But probably the wireless link is causing the problems. Test this by
installing the printer to the laptop as a local USB printer (note that once
installed, Word should work properly but you do not need to keep the printer
connected or switched on). Although I have had no opportunity to actually
test the real cause of the problem, but my guess is that either Word or
Vista cannot handle a printer shared wirelessly. I find it baffling because
Word only needs to see the local printer driver, not the printer, so the
exact problem is a bit of a mystery.

Terry

 

[David B]

Hi Terry,

I did what you suggested with the printer and the problem still persists.
This is really frustrating. Maybe I should go back to buying a Mac. When I
buy software, I expect it to work. I know it's not your fault; I'm just
venting my frustration at this Windows garbage.

David B

 

[Terry Farrell]

The fact it is not 'seeing' docxs on the Desktop suggests that this may also
be a third party add-in that is incompatible with Office 2007. Try testing
Word in Safe Mode. From Start, Run (Winkey+R), type in

winword /a

and press enter. Test Word for a while and see if that has stopped the Not
Responding problem. If it is now stable (in Safe Mode), check for add-ins.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

 

[Darko]

Yeah, problem solved for me! I have several network printers installed and
one set as default. the moment i changed the default printer to MS XPS it all
worked instantly.