G
George T
We have 8 identical new Dells with MS-Office 2007 installed. On one, Word
keeps crashing sporadically during typing or when a doc is left open and the
user goes to the copy room or when printing. No pattern.
The failing station does not have any software no found on the others.
POretty plain vanilla. Norton Enterprise AV, GroupWise.
It happens on docs created new. It happens on older docs originally created
by others in Word 2003. It sometimes does not lock up at all for 2-3 days
then locks up several times a day.
I deleted the old global template. Twice. Started with a clean default
template. Same problem.
File locations are correct and available. I tried changing them.
Small docs, big docs. No pattern. No graphics, pasting, comments tables or
other trigger. Just plain text and then suddenly an hourglass and the fat
red X.
The printer was replaced and is now a brand new HP laser with the latest
software.
Office Diagnostics cheerfully reports no problems.
All other apps work including Excel work fine.
There are no add-ins except for a medical spell checker that works fine at
the other 7 stations. It was uninstalled for a while and the problem
persisted anyway.
The new MS-Office service pak was installed and the problem did not reemerge
for almost 10 days after that. Now it's back.
There is no useful info in the Event Logs . Just the obvious: App Hung.
Codes 1001 or 1002.
Frankly, there is no useful info on this site and none anywhere else that I
can find. I have never encountered a support issue like this before. It is
so frustrating and amorphous. I would like to find a list of known causes I
could rule out but there is just so damn little to go on.
keeps crashing sporadically during typing or when a doc is left open and the
user goes to the copy room or when printing. No pattern.
The failing station does not have any software no found on the others.
POretty plain vanilla. Norton Enterprise AV, GroupWise.
It happens on docs created new. It happens on older docs originally created
by others in Word 2003. It sometimes does not lock up at all for 2-3 days
then locks up several times a day.
I deleted the old global template. Twice. Started with a clean default
template. Same problem.
File locations are correct and available. I tried changing them.
Small docs, big docs. No pattern. No graphics, pasting, comments tables or
other trigger. Just plain text and then suddenly an hourglass and the fat
red X.
The printer was replaced and is now a brand new HP laser with the latest
software.
Office Diagnostics cheerfully reports no problems.
All other apps work including Excel work fine.
There are no add-ins except for a medical spell checker that works fine at
the other 7 stations. It was uninstalled for a while and the problem
persisted anyway.
The new MS-Office service pak was installed and the problem did not reemerge
for almost 10 days after that. Now it's back.
There is no useful info in the Event Logs . Just the obvious: App Hung.
Codes 1001 or 1002.
Frankly, there is no useful info on this site and none anywhere else that I
can find. I have never encountered a support issue like this before. It is
so frustrating and amorphous. I would like to find a list of known causes I
could rule out but there is just so damn little to go on.