Word 2007 Save As PDF Error

[MortiseMaker]

No matter what document I open and attempt to save as PDF, this same error is
the result: This file is in use by another application or user. This is on
a home LAN - no one other than me has access to the documents. Clean reboot
does not help.

I am running Word 2007 SP2 on Windows 7 RTM.

Any ideas on how to correct this problem?

 

[MortiseMaker]

If I remove Office Ultimate 2007, reinstall it and reapply the add-in - Save
As PDF works fine. Once Service Pack 2 is reapplied, the problem recurs.

Anyone at Microsoft or an MVP have a work-around or fix for this problem?

 

[Terry Farrell]

Have you run all the updates and downloaded the latest PDF add-in. All have
been updated since the SP.

Terry

 

[MortiseMaker]

I am not completely certain what you mean by "all the updates" but Windows 7
(RTM) is up to date. Office Ultimate 2007 is at SP2 level. The PDF add-in
was downloaded again yesterday. Its ID according to control panel is
12.0.4518.1018. Still getting the identical error message.

 

[Terry Farrell]

Have you run Windows Update which will find any Office updates that are
outstanding. If you have, then test again with Word running in Safe Mode.
From Start | run (winkey+r), type in

winword /a

and press enter. Are you able to SaveAs a docs in PDF now?

I'll add that I am running Win7 RTM and both W2007 and W2010 will create
PDFs without problem, so it has to be something third party causing your
problem.

Terry

 

[MortiseMaker]

Thanks for your assistance, Terry. The report that you were running
successfully was helpful also.

windword /a

still produced the same results.

The problem is (apparently) caused by Kaspersky Anti-Virus 8.0. I will
report the problem to them.

 

[Terry Farrell]

Make sure that any Office plug-in in Kaspersky is disabled.

Terry