Word 2007 Toolbars Icons Not Showing - Icon Cache Issue?

[Dan Godfrey]

Posting on behalf of my brother, he is using Word 2007 and is having an issue
that when he opens it up, all the toolbars that are normally there are
present, however they have no icons.

For example he can click the blank square where the B for bold should be
and it works fine, however the B is not there, the same goes for every Icon
on the toolbars, he has the dropdown list for font size, but not Icon saying
Size etc. Since he doesn't know all of the icons on all the toolbars off by
heart he is struggling to use the program now.

I wondered if this could be an issue with the Office/Word Icon Cache, but I
don't have a clue about how to fix it if it is.

 

[Herb Tyson [MVP]]

My first guess would be a memory leak or resource problem--which often can
be fixed by a reboot (but can also be a symptom that virtual memory space is
in short supply, and HD cleanup might be needed). Has he tried rebooting the
computer?

If rebooting doesn't fix it, does starting in safe mode make the problem
stop? Hold the Ctrl key when starting Word until the Safe Mode prompt
appears; click yes. Then see if the problem is still in evidence.

Another question would be whether the problem is new, or if it's always been
this way.

Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com