Word 2008 (12.2.0) crashes if InDesign CS4 is/has been running.

[paLux]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Word is crashing on me: I have been using InDesign CS4, and have had other CS4 products open, such as Acrobat & Photoshop. These all seem to work well together, but if I try to open Word 2008, it opens, hangs (beachball of death) and then crashes. See report below.

Any suggestions?

I am running OS 10.6.1, on a MacBook Pro with 4GB RAM.

Many thanks, Peter

==============================

Here is the Crash Report:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-10-19 21:36:34 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x8fe131ba in ( + 0x00000000)
# 2 0x8fe104d4 in ( + 0x00000000)
# 3 0x8fe0cdb1 in ( + 0x00000000)
# 4 0x8fe0de70 in ( + 0x00000000)
# 5 0x8fe056af in ( + 0x00000000)
# 6 0x8fe0b242 in ( + 0x00000000)
# 7 0x98427f48 in __dispatch_hw_config + 0x9826AFC0 (libSystem.B.dylib + 0x00006f48)
# 8 0x97cc1bba in .objc_class_name___CFx606449CPF + 0x97B31F8E (CoreFoundation + 0x0009abba)
# 9 0x97c87f83 in .objc_class_name___CFx606449CPF + 0x97AF8357 (CoreFoundation + 0x00060f83)
# 10 0x97c87981 in .objc_class_name___CFx606449CPF + 0x97AF7D55 (CoreFoundation + 0x00060981)
# 11 0x020da61a in _MsoCpLimOfDtk + 0x00001DDA (MicrosoftOffice + 0x002c261a)
# 12 0x021692e4 in _MsoGetContactIdNil + 0x0000018C (MicrosoftOffice + 0x003512e4)
# 13 0x021698f3 in _MsoFAlpacaPreInitDLL + 0x00000051 (MicrosoftOffice + 0x003518f3)
# 14 0x0032a71e in _wdCommandDispatch + 0x000064EA (Microsoft Word + 0x0032971e)
# 15 0x0000391c in __mh_execute_header + 0x0000291C (Microsoft Word + 0x0000291c)
# 16 0x00003a29 in __mh_execute_header + 0x00002A29 (Microsoft Word + 0x00002a29)
# 17 0x00c92553 in _wdGetApplicationObject + 0x00553E4D (Microsoft Word + 0x00c91553)
# 18 0x016943c6 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ad3c6)
# 19 0x913ef104 in .objc_class_name_IMKInkInputSession + 0x910AA7AC (HIToolbox + 0x00089104)
# 20 0x97c64eee in .objc_class_name___CFx606449CPF + 0x97AD52C2 (CoreFoundation + 0x0003deee)
# 21 0x97c62d34 in .objc_class_name___CFx606449CPF + 0x97AD3108 (CoreFoundation + 0x0003bd34)
# 22 0x97c62b61 in .objc_class_name___CFx606449CPF + 0x97AD2F35 (CoreFoundation + 0x0003bb61)
# 23 0x9139afec in .objc_class_name_IMKInkInputSession + 0x91056694 (HIToolbox + 0x00034fec)
# 24 0x9139ada3 in .objc_class_name_IMKInkInputSession + 0x9105644B (HIToolbox + 0x00034da3)
# 25 0x91522d91 in .objc_class_name_IMKInkInputSession + 0x911DE439 (HIToolbox + 0x001bcd91)
# 26 0x016d54f8 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ee4f8)
# 27 0x00af1aa7 in _wdGetApplicationObject + 0x003B33A1 (Microsoft Word + 0x00af0aa7)
# 28 0x00afab5b in _wdGetApplicationObject + 0x003BC455 (Microsoft Word + 0x00af9b5b)
# 29 0x022ce564 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6564)
# 30 0x00adfef8 in _wdGetApplicationObject + 0x003A17F2 (Microsoft Word + 0x00adeef8)
# 31 0x00002902 in __mh_execute_header + 0x00001902 (Microsoft Word + 0x00001902)
# 32 0x00002829 in __mh_execute_header + 0x00001829 (Microsoft Word + 0x00001829)

X86 Thread State:
eax: 0x2fbbb000 ebx: 0x8fe13126 ecx: 0x004c460c edx:0x00000000
edi: 0x2fbbb000 esi: 0x3008e248 ebp: 0xbfffe478 esp:0xbfffe420
ss: 0x0000001f eip: 0x8fe131ba cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x9844803a in __dispatch_hw_config + 0x9828B0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x98447bf9 in __dispatch_hw_config + 0x9828AC71 (libSyst

 

[paLux]

Looks like there was some corruption.

I had to manually uninstall, reinstall, do the updates, and everything is back to "normal".

 

[John McGhie]

Yours is the second similar report we have had.

Notice that it does from the "InkInputSession" to "Contacts" then falls over
in CoreFoundation?

If you sent in the error report, Microsoft will be working on it now...

Cheers

Looks like there was some corruption.

I had to manually uninstall, reinstall, do the updates, and everything is back
to "normal".

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]