Word 2008 crashes when saving from docx to doc

[Lexluther]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

This issue just started happening lately: When I try to save a docx file to a doc file word crashes and I get this error message:

rocess: Microsoft Word [609]
Path: /Applications/Microsoft Office 2008/Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.2 (12.1.2)
Build Info: Unknown-80729~0
Code Type: X86 (Native)
Parent Process: launchd [70]

Interval Since Last Report: 259 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 18 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-07-27 21:26:02.248 +1000
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: 24E7AB02-FD93-4EF7-9C66-22725E78D8D3

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: _OssCreateExcel12ConverterAddrAEDesc
Referenced from: /Applications/Microsoft Office 2008/Word.app/Contents/MacOS/Microsoft Word
Expected in: /Applications/Microsoft Office 2008/Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin

No, I have done the permissions verify and repair, I have run AutoUpdate, I have tested all the permission files, I have done the same with font prefs. I have gone through a number of forums to find out the issue to no avail. I have tried saving as an htm file and then rebuilding the file by saving as a doc. I have tried rft and back, I have tried everything.

Now, please everyone, don't start telling me I should be using Openoffice or Pages or I should sort out my client who can only read doc files - I know all that stuff. Let's just deal with reality. Any suggestions from anyone? Can I safely remove office and reinstall?

 

[chazlin]

I am having a similar problem... same version of Word, same OS X version. When I try to save a Word doc in .docx format I get an error message indicating a disc error. It is the only time I get any sort of disc error message when saving a document... only in Word 12.2. The newest release seems particularly buggy. Hope there is another update soon, or I will have to go to OpenOffice. In the meantime, any ideas on how to sort this out?

 

[CyberTaz]

Well, the "reality" is that you claim to have run AutoUpdate but your error
log indicates that you're still running 12.1.2 -- the current update level
is 12.2.0 (SP2). If you ran AutoUpdate as a direct launch you may have more
than one version of it & if you launched the wrong one it would fail to pick
up the availability. If you ran it via Help> Check for Updates it must have
not gotten fully applied. See the suggestions here for a successful update:

http://www.entourage.mvps.org/install/install_update_2008.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Lexluther]

Cybertaz, by the way, for completeness, I tried running update as a direct launch, as a 'from Word" launch (and excel and PPT) and also as a download of the patch from M$ and then mounting it directly. Cheers.

 

[John McGhie]

OK, so now go to the Word menu and choose the "About" item.

It should SAY "Version 12.2.0 (Build 090605)", and if it doesn't, then the
update did not apply correctly.

Yes, you can safely run the Office Remover tool ‹
System:Applications:Microsoft Office 2008:Additional Tools:Remove
Office:Remove Office.app

Then re-install. It's safe to do this provided you run the Remove Office
tool first. If you don't. There's a high risk of making the problem worse
by introducing inconsistent versions of application components.

When removing, and when installing, it really pays to ensure that you do not
have any other drives or volumes mounted that contain Office or Preferences.

If you do, the Updater can get confused and apply the update badly or not at
all.

Also: There is an issue saving from .docx to .doc. The old .doc format
cannot contain all of the things a .docx file can contain. Word will do its
best to down-convert those items to a format that can be stored in a .doc,
but it won't always succeed.

And some documents that contain a low-level corruption will crash when you
try to convert them.

Cheers

Cybertaz, by the way, for completeness, I tried running update as a direct
launch, as a 'from Word" launch (and excel and PPT) and also as a download of
the patch from M$ and then mounting it directly. Cheers.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[pclafferty]

have the most recent update, but it's still crashing for me when saving from .docx to .doc

can you interpret the crash log for me:

Date/Time: 2009-08-04 11:11:31 -0500
OS Version: 10.5.7 (Build 9J61)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.0 (12.2.0)
Build Version: 0
Project Name: (null)
Source Version: 90605
Parent: launchd [146]

PID: 420
Event: hang
Time: 6.46s
Steps: 35

Process: Microsoft Word [420]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
015e7000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
018c0000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
01960000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
019a2000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
01a5c000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
01aed000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01b25000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01b35000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01dd1000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
01e18000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
0266a000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
02879000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
03ad8000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
03aec000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
04037000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
04699000 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
046c7000 /Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
16b40000 /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
16f66000 /System/Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
16f9d000 /System/Library/Contextual Menu Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
16fa3000 /System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServices
16fac000 /System/Library/Contextual Menu Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
19daa000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/Ra

 

[John McGhie]

Only Microsoft software developers can interpret crash logs, and Microsoft
rarely reads here. Make that "never".

It would appear that that one simply says "The Word application hung." But
you knew that.

My first thought would be "bad document". Have you tried another document?

Cheers

have the most recent update, but it's still crashing for me when saving from
.docx to .doc

can you interpret the crash log for me:

Date/Time: 2009-08-04 11:11:31 -0500
OS Version: 10.5.7 (Build 9J61)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.0 (12.2.0)
Build Version: 0
Project Name: (null)
Source Version: 90605
Parent: launchd [146]

PID: 420
Event: hang
Time: 6.46s
Steps: 35

Process: Microsoft Word [420]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
015e7000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versi
ons/12/MicrosoftComponentPlugin
018c0000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
01960000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdU
rlMoniker
019a2000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Micro
softOLE
01a5c000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Version
s/12/MicrosoftOLEAutomation
01aed000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01b25000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01b35000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01dd1000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/Pow
erPlantCore
01e18000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/Mi
crosoftOffice
0266a000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPl
ant
02879000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeAr>
t
03ad8000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Micr
osoftOleo
03aec000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
04037000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/
12/MicrosoftChartPlugin
04699000
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
046c7000 /Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
16b40000 /Applications/Microsoft Office 2008/Office/Shared
Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
16f66000 /System/Library/Contextual Menu
Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
16f9d000 /System/Library/Contextual Menu
Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
16fa3000
/System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServ
ices
16fac000 /System/Library/Contextual Menu
Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
19daa000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/Ra

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[jmcquaid]

I'm getting the same problem. If a file has "low level corruption" I'm assuming that Word cannot work with it (even if word induced it in the first place)? In other words, once a file will not "save as" in this way (crashes Word) I'm never going to be able to work with that file . . . ?

 

[John McGhie]

On the face of it, yes.

But don't give up too easily ‹ while you can open the document, there is
always hope.

If you can get the file open at all, you can usually copy everything except
the last paragraph from the file.

If you can do that, you can usually paste that into a fresh blank document.

If you can save that, you have usually fixed the problem.

Hope this helps

I'm getting the same problem. If a file has "low level corruption" I'm
assuming that Word cannot work with it (even if word induced it in the first
place)? In other words, once a file will not "save as" in this way (crashes
Word) I'm never going to be able to work with that file . . . ?

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Phillip Jones, C.E.T.]

??? I know you can do a "Maggie" on a .Doc file. But I thought on 2008
with docx you had to save as an HTML file then save as a doc or docx file.

 

[John McGhie]

Hi Phillip:

Good question!!

No, a Maggie works just as well in .docx as it does in .doc.

But my advise would always be to save to .doc or HTML first, and see if that
fixes it. A Maggie costs you your numbering and bullet formats, your
Section 1 headers and footers, and maybe some styles: better to avoid that
if you can.

All you need to do (often!) is to force Word to read its own handwriting.
When it saves out to a different format, Word writes a "neat copy" of the
file, without all the crossings-out. That's often enough to fix it.

If not, Maggie is your friend

Of course, you Maggie from the original, not the alternative copy. Saving
out to a different format will change/delete some things; if you need to
Maggie, you should always start with the original .docx.

Cheers

??? I know you can do a "Maggie" on a .Doc file. But I thought on 2008
with docx you had to save as an HTML file then save as a doc or docx file.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]