Word 2008 font menu

[Jack_Suben]

I've just installed Office 2008 on my MBP running 10.5.1. Seems to work well, but when I try changing a font via the pulldown menu or in the fonts menu from the main menu bar, it selects a completely different font with no logic whatsoever. Seems like a bug. Any ideas from anyone - welcome. Thanks.

 

[CyberTaz]

I've not seen this one yet First thought is to fully restart the Mac
which will cause it to cleanse the font caches. If that doesn't clear it up
post back with any any additional specifics you can offer.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Jack_Suben]

Have tried several restarts to no avail. Oddly enough, documents started in previous versions of Word maintain their formatting correctly, but if I try changing a font, it gets screwed up, and of course, I can't change it back to it's original font.

 

[Daiya Mitchell]

When old documents work, the problem might be in the Normal.dotm template.

Quit Word.

Navigate to username/library/application suppport/microsoft/ and find
the Normal.dotm template in there somewhere. Drag it to the desktop.
Relaunch Word and check if problem is solved.

 

[Daiya Mitchell]

PS. Actually, don't bother with that. I misread your post.

 

[CyberTaz]

Is your installation of 2008 a fresh install, an upgrade to a prior version,
side-by-side with a prior version...?

Has this been happening from the start or is it a new development?

Any additional details would be helpful.

Daiya may be on the right track - especially if you had a previous version
installed.

Regards|:>)
Bob Jones
MVP Mac:Office

 

[Jack_Suben]

I tried trashing the "normal" template from it's new location in Word 2008 and the normal settings didn't revert (i.e. my toolbars remained set as they were in my old normal template); also the problem didn't go away. My version of Office 2008 is an update version, therefore preferences appear to have been carried over. Problem still persists. Thanks.

 

[Daiya Mitchell]

Could you answer CyberTaz's questions? Without such answers, there is
not even a chance of diagnosing the cause of the problem.

As I said, the Normal template is probably irrelevant and you didn't
need to bother with it.

 

[Jack_Suben]

Sorry:

Here are my answers:

Q: Is your installation of 2008 a fresh install, an upgrade to a prior version, side-by-side with a prior version...? A: I was previously running Office 2004 and installed 2008 as an upgrade. I did not delete 2004, so I believe both versions are running side-by-side.

Q: Has this been happening from the start or is it a new development? A: This has been happening since I installed 2008, which was just prior to posting the problem.

Any additional details would be helpful. A: Leopard 10.5.1, MBP C2D 2.4G, 4G RAM. My fonts folder on the root prefs of my HD shows 187 fonts, but I noticed that there is a "Microsoft" folder in this folder that contains 127 fonts, most of which are duplicates of what's already in the fonts folder. This could be the problem, no?

Thanks for your help.

Daiya may be on the right track - especially if you had a previous version
installed.

 

[Daiya Mitchell]

Hi Jack,

Sorry, lost the thread until a second report of this--a few things to try:

First, I would try cleaning out the font caches--try these--test after
each one to see if the problem is solved.
1. Delete the Office font cache--quit all Office programs and drag this
file to the desktop:
[username]:Libraryreferences:Microsoft:Office 2008:Office Font Cache (12)

2. shut down the computer. Give it a couple minutes. Boot it back up.

3. try a safe boot--look in Mac Help for information on how

 

[Mad Dog 255]

I've just installed Office 2008 on my MBP running 10.5.1. Seems to work well, but when I try changing a font via the pulldown menu or in the fonts menu from the main menu bar, it selects a completely different font with no logic whatsoever. Seems like a bug. Any ideas from anyone - welcome. Thanks.

I am also having this exact same problem following an install on my iMac
running 10.4.11. Strangely, I have installed the same copy of Office 2008 on
my MBP also running 10.4.11 and it does not exhibit this behavior.

I spoke with folks at Microsoft and they were not aware of the problem and
they were unable to provide me with a solution.

 

[Jack_Suben]

The only pattern I can see is that when I installed MO 2008 on my MBP, I left MO 2004 in place. On my iMac at home, I removed MO 2004 and that one works fine. Doesn't make sense, but I must keep MO 2004 on my MBP because of a Word add-on (specification writing software for architects) which works with MO 2004 but hasn't yet been updated for MO 2008.

Hopefully someone at MS will catch this thread and offer some advice. Thank you all for your help.

 

[John McGhie]

If you both follow Daiya's instructions that will clear it...

It's a corrupt Font Cache (either System, or Office Font Cache).

Often, simply a power-off restart will fix it: that causes all the font
caches to be rebuilt.

The only pattern I can see is that when I installed MO 2008 on my MBP, I left
MO 2004 in place. On my iMac at home, I removed MO 2004 and that one works
fine. Doesn't make sense, but I must keep MO 2004 on my MBP because of a Word
add-on (specification writing software for architects) which works with MO
2004 but hasn't yet been updated for MO 2008.

Hopefully someone at MS will catch this thread and offer some advice. Thank
you all for your help.

--
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John McGhie, Consultant Technical Writer
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