word 2008 fonts

[pduk]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

not all fonts can be selected (although they are displayed) via the tool palette or the fonts menu. However, all fonts are available via the format, fonts menu. Also the fonts shown in the fonts menu or tool palette are not WYSIWYG format which they should be. I have another Mac with Office 2008 installed and everything works correctly.

 

[Daiya Mitchell]

Try this:

Quit Word and ALL office apps. Move the font cache to the desktop:
[username]/Library/Preferences/Microsoft/Office 2008/Office Font Cache (12)

See if Word behaves.

 

[pduk]

Thank you for the suggestion. I tried this and it did not make any difference. I have also tried removing office and reinstalling but that did not make any difference either.

Try this:

Quit Word and ALL office apps. Move the font cache to the desktop:
[username]/Library/Preferences/Microsoft/Office 2008/Office Font Cache (12)

See if Word behaves.

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

not all fonts can be selected (although they are displayed) via the tool palette or the fonts menu. However, all fonts are available via the format, fonts menu. Also the fonts shown in the fonts menu or tool palette are not WYSIWYG format which they should be. I have another Mac with Office 2008 installed and everything works correctly.

 

[Daiya Mitchell]

Not sure then--have you tried updating? that could account for the
difference between the 2 machines with Office 2008 on them. But are
both Macs running the same OS and processor?

Also, create a new user account on the misbehaving Mac and see if the
problem exists in the new user account as well.

Thank you for the suggestion. I tried this and it did not make any difference. I have also tried removing office and reinstalling but that did not make any difference either.

Try this:

Quit Word and ALL office apps. Move the font cache to the desktop:
[username]/Library/Preferences/Microsoft/Office 2008/Office Font Cache (12)

See if Word behaves.

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

not all fonts can be selected (although they are displayed) via the tool palette or the fonts menu. However, all fonts are available via the format, fonts menu. Also the fonts shown in the fonts menu or tool palette are not WYSIWYG format which they should be. I have another Mac with Office 2008 installed and everything works correctly.

 

[Guest]

I have the latest updates.




I created a new user account on the misbehaving Mac and the new user works perfectly. Any ideas on how I can resolve this?

Not sure then--have you tried updating? that could account for the

difference between the 2 machines with Office 2008 on them. But are both
Macs running the same OS and processor?





Also, create a new user account on the misbehaving Mac and see if the
problem exists in the new user account as well.





(e-mail address removed) wrote: >> Thank you for the suggestion. I tried
this and it did not make any difference. I have also tried removing office
and reinstalling but that did not make any difference either. >> > > Try
this: > >> Quit Word and ALL office apps. Move the font cache to the desktop:

[username]/Library/Preferences/Microsoft/Office 2008/Office Font Cache

Version: 2008 >>> Operating System: Mac OS X 10.5 (Leopard) >>>

Processor: Intel >>> >>> not all fonts can be selected (although they
are displayed) via the tool palette or the fonts menu. However, all fonts
are available via the format, fonts menu. Also the fonts shown in the
fonts menu or tool palette are not WYSIWYG format which they should be.
I have another Mac with Office 2008 installed and everything works correctly.

 

[Daiya Mitchell]

I created a new user account on the misbehaving Mac and the new user works perfectly. Any ideas on how I can resolve this?

If the new user account doesn't show the problem, then test the
Preferences, Normal Template, and Login Items.

Login Items--hold down shift while logging in, to prevent login items
from loading. If the problem goes away, one of them was causing a conflict.

Preferences, see here:
http://word.mvps.org/Mac/DamagedPrefs.html

Normal template, see here:
http://word.mvps.org/mac/MacWordNormal.html

 

[pduk]

Thank you for your continued help.

I have tested Preferences, Normal template and Login Items but they do not solve the problem.

When word is first launched for a user, it asks some questions about address, email etc. I tried this on the same machine for a completely new user and, once again, the fonts worked perfectly.

How do I create this step for the problem user. ie how do I get Word to think that it is starting with a new user for the first time. I think that if I can get to this point then it may work.

Many thanks

Paul

 

[Daiya Mitchell]

Huh. There are a limited number of places with files that are
user-specific in Office. You can try this:

Quit ALL Office apps. Find username/Documents/Microsoft User Data
(that's the MUD folder) and drag the enclosed folder Office 2008
Identities to the desktop. You might need to ALSO drag various
preferences to the desktop at the same time to restart like a new user.
(I don't see know what's in the MUD or Identities folder to affect the
fonts, but the mysteries of Office are legion).

The Identities folder contains any email or events in Entourage,
contacts in Entourage or the Office Address Book, plus stuff in the
Scrapbook, and lots of other things, so if you have any of that, you'll
need to recover it somehow. As long as you *don't* trash the MUD
folder, you should be able to recover it, if tediously--if you do use
Entourage, you might check out File | Export in it first.

If just dragging the Identities folder does not work, Quit ALL Office
Apps, but this time drag the entire MUD folder to the desktop.

 

[pduk]

Removing the identities got me to the point of starting as if it was the first time office was run. However, this still did not make any difference. All other users on the Mac Pro can use Office and see and use all the fonts correctly apart from one user. Therefore, it must be a something particular to that user which is most probably something in the Library folder.

I appreciate that you have given me a lot of suggestions already but is there anything else you can think of to try.

Many thanks

 

[Daiya Mitchell]

As far as I know, Office only has user-specific files in
user/Library/Application Support/Microsoft, user/Library/Preferences
(some things in a Microsoft folder, some files that are just
com.microsoft.*), and user/Documents/Microsoft User Data. You can try
a sort of scorched-earth approach of moving *anything* relating to MS
out of those three locations. Quit all Office apps first.

It may be time to migrate to the new user that does work. Also, although
Remove and Reinstall should not be necessary (since it is clearly a
user-file-problem rather than a problem with the installation) cleaning
all traces of Office off the machine (including user files) will
probably achieve the fix.

 

[pduk]

I ended up having to reload the operating system for other reasons and now everything seems to work for all users.

Many thanks for all your helpful suggestions.

As far as I know, Office only has user-specific files in