Reply to thread

Message: [QUOTE="Neo Geshel, post: 6891968"] After having visited my client, and found nothing wrong, she has now reported an additional problem. When having two files open, and trying to save the new one to the hard drive, she receives the following error message: â€œ The disk is full, trying to write to Macintosh HD. Free some space on this drive, or save the document on another disk. Try one or more of the following: 1 close any unneeded documents, programs and windows. 2 save the document on another disk. â€ The problem is, her hard drive is 500Gb in size and she's only making use of around 80Gb of it!! In other words, W-T-F?!?!?! Logically she should not be receiving this error message at all. She clicked OK on that error window, and got another message: â€œ Word is unable to save the auto-recover file in the location you have specified. Make sure you have specified a valid location for auto-recover files in preferences, and that you have permission to write files to the location you specified. â€ I also checked that location when I was there, and didn't find any problems with the auto-recover location. Since I am no-where near her computer, I must try to debug this at a distance. Does anyone have any clue at all as to what might be going wrong? In my visit, the normal.dot was deleted and rebuilt, all permissions were rebuilt (and none that had problems were associated with Office at all!) and the drive itself was verified to be in great condition. Office is up to date, with the latest patches, and everything else appears to be functioning just fine. TIA, ...Geshel -- *********************************************************************** My return e-mail address is an automatically monitored spam honeypot. Do not send e-mail there unless you wish to be reported as a spammer. Please send all e-mail to my first name at my last name dot org, with a subject-line of â€œNEWSGROUP REPLY FOR NEO GESHELâ€ (alluppercase). *********************************************************************** [/QUOTE]

Verification