Word 2008 still crashing...

V

vegaz

some 5 seconds after starting.
Here what I have tried, without success:

- repair permissions
- uninstall and reinstall Office
- completely format the HD and clean install Leopard (so be sure there
are no older Office files around in any case).
- create new accounts (tried twice)
- repair permissions again
- uninstall Office again and reinstall it
- trash preferences etc.
- trash Normal.dotm (Word cannot create a new one, BTW)
- repaired permissions and checked HD again
- manually verified permissions on Normal.dotm
- re-install only word from one of the accounts in which it crashed (it
still crashes)

Word still crashes after some seconds in all user accounts except one.
All three are admin accounts.
The machine is a Powerbook G4 1,5 GHz, with 1,2 GB of RAM. OS is 10.5.1.
I am at a loss.
Other ideas?
 
J

John McGhie

Hang in there: we'll call in the big guns...

I have copied this message to Curt Laird, the Microsoft Software Development
Engineer in charge of this issue.

Hopefully, he will have a chance to respond in the next few hours...

It worries me that Word cannot create a new Normal.dotm. That's an issue we
need to explore...

Cheers


some 5 seconds after starting.
Here what I have tried, without success:

- repair permissions
- uninstall and reinstall Office
- completely format the HD and clean install Leopard (so be sure there
are no older Office files around in any case).
- create new accounts (tried twice)
- repair permissions again
- uninstall Office again and reinstall it
- trash preferences etc.
- trash Normal.dotm (Word cannot create a new one, BTW)
- repaired permissions and checked HD again
- manually verified permissions on Normal.dotm
- re-install only word from one of the accounts in which it crashed (it
still crashes)

Word still crashes after some seconds in all user accounts except one.
All three are admin accounts.
The machine is a Powerbook G4 1,5 GHz, with 1,2 GB of RAM. OS is 10.5.1.
I am at a loss.
Other ideas?
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 
V

vegaz

John McGhie said:
Hang in there: we'll call in the big guns...
I have copied this message to Curt Laird, the Microsoft Software Development
Engineer in charge of this issue.
Click to expand...

Well, thanks! I will wait then.
 
C

CyberTaz

In the meantime - you indicate 10.5.1, but you don't mention reapplying the
10.5.1 update *after* reinstalling Leopard. I only ask because you so
thoroughly detail all other steps you've taken:)

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
V

vegaz

CyberTaz said:
In the meantime - you indicate 10.5.1, but you don't mention reapplying the
10.5.1 update *after* reinstalling Leopard. I only ask because you so
thoroughly detail all other steps you've taken:)
Click to expand...

yes I did. After re-installing Leopard and before installing Office.
 
C

CyberTaz

Hello Again -

yes I did. After re-installing Leopard and before installing Office.
Click to expand...

Just thought I'd ask - although it probably wouldn't be the cause of this
bizarre situation. One other point that may help the troubleshooting:
Word still crashes after some seconds in all user accounts except one.
All three are admin accounts.
Click to expand...

Can you determine what might be *different* about the _one_ account where
Word doesn't crash? That could very well be the key here - there must be
something that distinguishes that account from the others.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
V

vegaz

CyberTaz said:
Can you determine what might be *different* about the _one_ account where
Word doesn't crash? That could very well be the key here - there must be
something that distinguishes that account from the others.
Click to expand...

it was the first account created on the machine, and the first one in
wich Office was installed. If I uninstall Office and re-install it from
another account, however, Word works only ever in the first old account,
the one in which it has been installed for the first time.
Apart from that, I cannot really find a difference between the accounts
(though, of course, a difference has to exist, I know).
Both are admin, created as admin (not as standard and then "promoted")
to admin.
Really strange... I think it could be something about privileges, but
what? I've repaired them many times now.
Also the fact that Word cannot create a new Normal.dotm is bizarre: but
according to the Finder I can read and write in that directory (and I
have also tried to make it open to everyone to read and write, with no
effect).
 
C

Curt Laird

Hi vegaz,
I hate to say it, but this one has me stumped. You've done everything I
would have suggested and considering it is a clean install of Leopard
there's very little to go on -- I'm not sure what it could be. This is a
scenario that we have run through many, many times.

Some thoughts:
1. Are you by chance installing to an external drive?
2. Check the S.M.A.R.T status of the drive in System Profiler
3. Verify the disk using Disk Utility
4. Reset your PRAM (a long, long shot)

(Yes, I'm desperately grasping for something here)

I think our best course of action is for you to send me your crash log and
we'll analyze it and hopefully, come up with the source of the problem.

Sorry for the trouble.


Thanks,



Curt


Hang in there: we'll call in the big guns...

I have copied this message to Curt Laird, the Microsoft Software Development
Engineer in charge of this issue.

Hopefully, he will have a chance to respond in the next few hours...

It worries me that Word cannot create a new Normal.dotm. That's an issue we
need to explore...

Cheers
Click to expand...

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
V

vegaz

Hi Curt,
1. Are you by chance installing to an external drive?
no

2. Check the S.M.A.R.T status of the drive in System Profiler
verified

3. Verify the disk using Disk Utility
Click to expand...

volume appears to be OK
4. Reset your PRAM (a long, long shot)
Click to expand...

done now. Unfortunately, still crashing. :-(

I think our best course of action is for you to send me your crash log and
we'll analyze it and hopefully, come up with the source of the problem.
Click to expand...

I paste the crash log here, I don't know if you prefer that I mail it to
you directly.
Thank you, anyway

------------log starts here---------------


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-04 20:30:22 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00054dbc
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00054dbc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x938b4dbc in _atantblEntry + 0x936DA5EC (libSystem.B.dylib +
0x00054dbc)
# 2 0x938b4db8 in _atantblEntry + 0x936DA5E8 (libSystem.B.dylib +
0x00054db8)
# 3 0x938adab8 in _atantblEntry + 0x936D32E8 (libSystem.B.dylib +
0x0004dab8)
# 4 0x16b72428 in _TRACE_add + 0x000000FC (ItalianGrammar +
0x00003428)
# 5 0x16b8ef50 in _EXTRAWORDS_createfrommemory + 0x000000BC
(ItalianGrammar + 0x0001ff50)
# 6 0x16bdbe54 in GramIt::GramOpenMdt(FSRef*, unsigned short*,
unsigned short, FSRef*) + 0x000003B0 (ItalianGrammar + 0x0006ce54)
# 7 0x16be18dc in _GramOpenMdt + 0x00000064 (ItalianGrammar +
0x000728dc)
# 8 0x015fa828 in _McpIGetNewFile + 0x000002F8
(MicrosoftComponentPlugin + 0x0006d828)
# 9 0x015fa8b0 in _McpIGetNewFile + 0x00000380
(MicrosoftComponentPlugin + 0x0006d8b0)
# 10 0x015fb610 in _ProofOpenGrammarSession + 0x00000090
(MicrosoftComponentPlugin + 0x0006e610)
# 11 0x00625858 in _wdCommandDispatch + 0x002FCA50 (Microsoft Word +
0x00624858)
# 12 0x0062ac6c in _wdCommandDispatch + 0x00301E64 (Microsoft Word +
0x00629c6c)
# 13 0x0062af98 in _wdCommandDispatch + 0x00302190 (Microsoft Word +
0x00629f98)
# 14 0x008d89fc in _wdCommandDispatch + 0x005AFBF4 (Microsoft Word +
0x008d79fc)
# 15 0x009f0c14 in _wdCommandDispatch + 0x006C7E0C (Microsoft Word +
0x009efc14)
# 16 0x009f0cbc in _wdCommandDispatch + 0x006C7EB4 (Microsoft Word +
0x009efcbc)
# 17 0x006893f8 in _wdCommandDispatch + 0x003605F0 (Microsoft Word +
0x006883f8)
# 18 0x00689468 in _wdCommandDispatch + 0x00360660 (Microsoft Word +
0x00688468)
# 19 0x00004ee0 in __mh_execute_header + 0x00003EE0 (Microsoft Word +
0x00003ee0)
# 20 0x0000504c in __mh_execute_header + 0x0000404C (Microsoft Word +
0x0000404c)
# 21 0x016431a4 in _McpEnableTimers + 0x00000128
(MicrosoftComponentPlugin + 0x000b61a4)
# 22 0x94eafaf0 in .objc_class_name___NSCFSet + 0x94D72EC4
(CoreFoundation + 0x00069af0)
# 23 0x94ffcab4 in .objc_class_name_IPMDFontRange + 0x94C9FF74
(HIToolbox + 0x00030ab4)
# 24 0x94ffc8d8 in .objc_class_name_IPMDFontRange + 0x94C9FD98
(HIToolbox + 0x000308d8)
# 25 0x01688240 in _McpRunApplicationEventLoop + 0x00000054
(MicrosoftComponentPlugin + 0x000fb240)
# 26 0x00af7cbc in _wdCommandDispatch + 0x007CEEB4 (Microsoft Word +
0x00af6cbc)
# 27 0x00b00be8 in _wdCommandDispatch + 0x007D7DE0 (Microsoft Word +
0x00affbe8)
# 28 0x02302bbc in __WlmMain + 0x00000050 (MicrosoftOffice +
0x004dbbbc)
# 29 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word +
0x00ae4454)
# 30 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word +
0x000022c0)
# 31 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word +
0x00001fc4)

PPC Thread State:
srr0: 0x938b4dbc srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938b4db8 ctr: 0x9386ccdc mq:0x00000000
r0: 0x00007ff2 r1: 0xbfffdc90 r2: 0xa062da6c r3:0xa0666074
r4: 0x00000000 r5: 0x00000002 r6: 0x00000000 r7:0x00000000
r8: 0x00000003 r9: 0xa06685b8 r10: 0x00000002 r11:0xa0631898
r12: 0x9386ccdc r13: 0x00000001 r14: 0xa091c478 r15:0x00000001
r16: 0x751a7633 r17: 0x00000001 r18: 0x00007207 r19:0x00000000
r20: 0x00000001 r21: 0x16c6bab4 r22: 0x16c6bab4 r23:0x16c6bab4
r24: 0x16c64d60 r25: 0x0509c360 r26: 0x0000000d r27:0x00000002
r28: 0xffffffff r29: 0xffffffff r30: 0xa0666074 r31:0x938ada6c


Thread 1:

# 1 0x93861b58 in _atantblEntry + 0x93687388 (libSystem.B.dylib +
0x00001b58)
# 2 0x938ed900 in _atantblEntry + 0x93713130 (libSystem.B.dylib +
0x0008d900)
# 3 0x93904ccc in _atantblEntry + 0x9372A4FC (libSystem.B.dylib +
0x000a4ccc)
# 4 0x01b175b0 in _MerpCreateSession + 0x00000A94 (merp + 0x000025b0)
# 5 0x01b16c98 in _MerpCreateSession + 0x0000017C (merp + 0x00001c98)
# 6 0x01b16d64 in _MerpCreateSession + 0x00000248 (merp + 0x00001d64)
# 7 0x01b1776c in _MerpCreateSession + 0x00000C50 (merp + 0x0000276c)
# 8 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x93861b58 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938ed900 ctr: 0x93861b50 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x00000001
r4: 0x75b27344 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa063162c
r12: 0x93861b50 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000907 r21: 0x00000002 r22: 0xf0080e78 r23:0x00000001
r24: 0x00000000 r25: 0xa063d7c8 r26: 0xf0080930 r27:0xa063d7c8
r28: 0x00000001 r29: 0x75b27344 r30: 0x00000000 r31:0x938ed7c8


Thread 2:

# 1 0x938d40a8 in _atantblEntry + 0x936F98D8 (libSystem.B.dylib +
0x000740a8)
# 2 0x9390afcc in _atantblEntry + 0x937307FC (libSystem.B.dylib +
0x000aafcc)
# 3 0x017116f0 in _FWaitForConnection + 0x0000002C
(MicrosoftComponentPlugin + 0x001846f0)
# 4 0x016160fc in _McpFInitNetworkPIDChecking + 0x00000F90
(MicrosoftComponentPlugin + 0x000890fc)
# 5 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 6 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x938d40a8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9390afcc ctr: 0x9390afb8 mq:0x00000000
r0: 0x00000194 r1: 0xf0102b70 r2: 0x00000b82 r3:0x0000001c
r4: 0xf0102bfc r5: 0xf0102bf8 r6: 0xf0102be8 r7:0x00000004
r8: 0x00000001 r9: 0x00000000 r10: 0x0000001f r11:0x8fe33c40
r12: 0x9390afb8 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa0633acc r26: 0x01816098 r27:0x139a6320
r28: 0x9305577c r29: 0xf0102cac r30: 0x139a6320 r31:0x01616098


Thread 3:

# 1 0x938be8d0 in _atantblEntry + 0x936E4100 (libSystem.B.dylib +
0x0005e8d0)
# 2 0x938f3d9c in _atantblEntry + 0x937195CC (libSystem.B.dylib +
0x00093d9c)
# 3 0x017117ec in _FReceiveMessage + 0x00000078
(MicrosoftComponentPlugin + 0x001847ec)
# 4 0x01615d6c in _McpFInitNetworkPIDChecking + 0x00000C00
(MicrosoftComponentPlugin + 0x00088d6c)
# 5 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 6 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x938be8d0 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938f3d9c ctr: 0x938f3d88 mq:0x00000000
r0: 0x00000193 r1: 0xf0184b00 r2: 0x00000002 r3:0x0000001d
r4: 0xf0184c74 r5: 0x00000048 r6: 0x00000000 r7:0xf0184b8c
r8: 0xf0184b88 r9: 0x0000001d r10: 0x04f88020 r11:0x017e2258
r12: 0x938f3d88 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0xf0184c7e r23:0xf0184c14
r24: 0xf0184cbc r25: 0xf0184d68 r26: 0x01815cf0 r27:0x01815cf0
r28: 0x00000000 r29: 0xc0a800c7 r30: 0xf0184c00 r31:0x01615cf0


Thread 4:

# 1 0x93861a48 in _atantblEntry + 0x93687278 (libSystem.B.dylib +
0x00001a48)
# 2 0x93069ba0 in __gTECMasterGlobals + 0x92D5B9D0 (CarbonCore +
0x0005cba0)
# 3 0x01616500 in _McpFInitNetworkPIDChecking + 0x00001394
(MicrosoftComponentPlugin + 0x00089500)
# 4 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 5 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x93861a48 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x93069ba0 ctr: 0x93861a40 mq:0x00000000
r0: 0xffffffda r1: 0xf0206ce0 r2: 0x139a00f0 r3:0x00007603
r4: 0x0000003c r5: 0x00000000 r6: 0xffffffff r7:0xf0206d18
r8: 0x00000010 r9: 0x000f4240 r10: 0x00000000 r11:0xa06319e0
r12: 0x93861a40 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0206dbc r25: 0xf0206dac r26: 0x01816340 r27:0x01816340
r28: 0xf0206d7c r29: 0x0000ea60 r30: 0x00000000 r31:0x93069b40


Loaded modules:

0: Microsoft Word (12.0.0.071130 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office
2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework
/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netli
b
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/1
2/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12
/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/V
ersions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/
12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions
/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/P
owerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/Of
ficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/1
2/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/Sma
rtArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Ver
sions/12/MicrosoftChartPlugin
16: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: Menu Extra Enabler (1.0.3 Reg=English Loc=0x0000):
/Library/InputManagers/Menu Extra Enabler/Menu Extra
Enabler.bundle/Contents/MacOS/Menu Extra Enabler
18: RawCamera (2.0 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
19: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dy
lib
21: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dyl
ib
22: EntourageCore: /Applications/Microsoft Office
2008/Office/EntourageCore.framework/EntourageCore
23: libmx.A.dylib: /usr/lib/libmx.A.dylib
24: EntourageLegacy: /Applications/Microsoft Office
2008/Office/EntourageLegacy.framework/EntourageLegacy
25: ItalianSpeller (12.0.0 Reg=Italian Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/ItalianSpeller.proofingtool/Contents/MacOS/ItalianSpeller
26: ItalianGrammar (12.0.0 Reg=Italian Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/ItalianGrammar.proofingtool/Contents/MacOS/ItalianGrammar
27: libcups.2.dylib: /usr/lib/libcups.2.dylib
28: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Appl
icationServices
29: OpenGL:
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
30: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
31: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
32: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
33: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
34: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/vecLib
35: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
Metadata.framework/Versions/A/Metadata
36: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ATS.framework/Versions/A/ATS
37: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Speech
Recognition.framework/Versions/A/SpeechRecognition
38: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
39: AppKit:
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
40: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
41: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
OSServices.framework/Versions/A/OSServices
42: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
43: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
44: libbsm.dylib: /usr/lib/libbsm.dylib
45: libffi.dylib: /usr/lib/libffi.dylib
46: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
47: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
48: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Securi
tyHI.framework/Versions/A/SecurityHI
49: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libvDSP.dylib
50: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libvMisc.dylib
51: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/ImageIO
52: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
53: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/LangAnalysis.framework/Versions/A/LangAnalysis
54: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.
dylib
55: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
56: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Naviga
tionServices.framework/Versions/A/NavigationServices
57: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
58: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libBLAS.dylib
59: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
60: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.d
ylib
61: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
62: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Common
Panels.framework/Versions/A/CommonPanels
63: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLIm
age.dylib
64: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.fr
amework/Versions/A/Ink
65: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
66: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbi
tration
67: libauto.dylib: /usr/lib/libauto.dylib
68: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ColorSync.framework/Versions/A/ColorSync
69: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
70: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CarbonCore.framework/Versions/A/CarbonCore
71: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLPr
ogrammability.dylib
72: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
73: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreText.framework/Versions/A/CoreText
74: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
75: libz.1.dylib: /usr/lib/libz.1.dylib
76: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
77: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions
/A/DesktopServicesPriv
78: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
79: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
80: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libLAPACK.dylib
81: InstallServer:
/System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/Ins
tallServer
82: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
83: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFound
ation
84: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/HIServices.framework/Versions/A/HIServices
85: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HITool
box.framework/Versions/A/HIToolbox
86: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/QD.framework/Versions/A/QD
87: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/PrintCore.framework/Versions/A/PrintCore
88: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
89: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
90: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vI
mage.framework/Versions/A/vImage
91: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
92: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
93: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
94: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
95: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
96: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
97: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRe
ndering.framework/Versions/A/HTMLRendering
98: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreService
s
99: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
100: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
101: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Secur
ityFoundation
102: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
103: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
104: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
105: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.f
ramework/Versions/A/Help
106: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Carbon
Sound.framework/Versions/A/CarbonSound
107: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
108: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
109: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
110: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
111: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
112: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
113: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbo
x
114: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Syst
emConfiguration
115: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
116: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageC
apture.framework/Versions/A/ImageCapture
117: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/Securi
tyInterface
118: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.
framework/Versions/A/Print
119: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenSc
ripting.framework/Versions/A/OpenScripting
120: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/CoreGraphics
121: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
122: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.1 (Build 9B18)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 1280 MB
gestaltSystemVersion err = 0, result = 0x1051
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: 30E35B87-C412-4A32-9684-D0E7A67AD4DD
Time from launch: 0 hours, 0 minutes, 37 seconds
Total errors on this client: 16
 
C

Curt Laird

Based on what I'm seeing in the log, I suggest you try turning off spell
checking and grammar checking. Let me know if that gets you around the
crash.

Thanks,


Curt


Hi Curt,


volume appears to be OK


done now. Unfortunately, still crashing. :-(



I paste the crash log here, I don't know if you prefer that I mail it to
you directly.
Thank you, anyway

------------log starts here---------------


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-04 20:30:22 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00054dbc
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00054dbc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x938b4dbc in _atantblEntry + 0x936DA5EC (libSystem.B.dylib +
0x00054dbc)
# 2 0x938b4db8 in _atantblEntry + 0x936DA5E8 (libSystem.B.dylib +
0x00054db8)
# 3 0x938adab8 in _atantblEntry + 0x936D32E8 (libSystem.B.dylib +
0x0004dab8)
# 4 0x16b72428 in _TRACE_add + 0x000000FC (ItalianGrammar +
0x00003428)
# 5 0x16b8ef50 in _EXTRAWORDS_createfrommemory + 0x000000BC
(ItalianGrammar + 0x0001ff50)
# 6 0x16bdbe54 in GramIt::GramOpenMdt(FSRef*, unsigned short*,
unsigned short, FSRef*) + 0x000003B0 (ItalianGrammar + 0x0006ce54)
# 7 0x16be18dc in _GramOpenMdt + 0x00000064 (ItalianGrammar +
0x000728dc)
# 8 0x015fa828 in _McpIGetNewFile + 0x000002F8
(MicrosoftComponentPlugin + 0x0006d828)
# 9 0x015fa8b0 in _McpIGetNewFile + 0x00000380
(MicrosoftComponentPlugin + 0x0006d8b0)
# 10 0x015fb610 in _ProofOpenGrammarSession + 0x00000090
(MicrosoftComponentPlugin + 0x0006e610)
# 11 0x00625858 in _wdCommandDispatch + 0x002FCA50 (Microsoft Word +
0x00624858)
# 12 0x0062ac6c in _wdCommandDispatch + 0x00301E64 (Microsoft Word +
0x00629c6c)
# 13 0x0062af98 in _wdCommandDispatch + 0x00302190 (Microsoft Word +
0x00629f98)
# 14 0x008d89fc in _wdCommandDispatch + 0x005AFBF4 (Microsoft Word +
0x008d79fc)
# 15 0x009f0c14 in _wdCommandDispatch + 0x006C7E0C (Microsoft Word +
0x009efc14)
# 16 0x009f0cbc in _wdCommandDispatch + 0x006C7EB4 (Microsoft Word +
0x009efcbc)
# 17 0x006893f8 in _wdCommandDispatch + 0x003605F0 (Microsoft Word +
0x006883f8)
# 18 0x00689468 in _wdCommandDispatch + 0x00360660 (Microsoft Word +
0x00688468)
# 19 0x00004ee0 in __mh_execute_header + 0x00003EE0 (Microsoft Word +
0x00003ee0)
# 20 0x0000504c in __mh_execute_header + 0x0000404C (Microsoft Word +
0x0000404c)
# 21 0x016431a4 in _McpEnableTimers + 0x00000128
(MicrosoftComponentPlugin + 0x000b61a4)
# 22 0x94eafaf0 in .objc_class_name___NSCFSet + 0x94D72EC4
(CoreFoundation + 0x00069af0)
# 23 0x94ffcab4 in .objc_class_name_IPMDFontRange + 0x94C9FF74
(HIToolbox + 0x00030ab4)
# 24 0x94ffc8d8 in .objc_class_name_IPMDFontRange + 0x94C9FD98
(HIToolbox + 0x000308d8)
# 25 0x01688240 in _McpRunApplicationEventLoop + 0x00000054
(MicrosoftComponentPlugin + 0x000fb240)
# 26 0x00af7cbc in _wdCommandDispatch + 0x007CEEB4 (Microsoft Word +
0x00af6cbc)
# 27 0x00b00be8 in _wdCommandDispatch + 0x007D7DE0 (Microsoft Word +
0x00affbe8)
# 28 0x02302bbc in __WlmMain + 0x00000050 (MicrosoftOffice +
0x004dbbbc)
# 29 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word +
0x00ae4454)
# 30 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word +
0x000022c0)
# 31 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word +
0x00001fc4)

PPC Thread State:
srr0: 0x938b4dbc srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938b4db8 ctr: 0x9386ccdc mq:0x00000000
r0: 0x00007ff2 r1: 0xbfffdc90 r2: 0xa062da6c r3:0xa0666074
r4: 0x00000000 r5: 0x00000002 r6: 0x00000000 r7:0x00000000
r8: 0x00000003 r9: 0xa06685b8 r10: 0x00000002 r11:0xa0631898
r12: 0x9386ccdc r13: 0x00000001 r14: 0xa091c478 r15:0x00000001
r16: 0x751a7633 r17: 0x00000001 r18: 0x00007207 r19:0x00000000
r20: 0x00000001 r21: 0x16c6bab4 r22: 0x16c6bab4 r23:0x16c6bab4
r24: 0x16c64d60 r25: 0x0509c360 r26: 0x0000000d r27:0x00000002
r28: 0xffffffff r29: 0xffffffff r30: 0xa0666074 r31:0x938ada6c


Thread 1:

# 1 0x93861b58 in _atantblEntry + 0x93687388 (libSystem.B.dylib +
0x00001b58)
# 2 0x938ed900 in _atantblEntry + 0x93713130 (libSystem.B.dylib +
0x0008d900)
# 3 0x93904ccc in _atantblEntry + 0x9372A4FC (libSystem.B.dylib +
0x000a4ccc)
# 4 0x01b175b0 in _MerpCreateSession + 0x00000A94 (merp + 0x000025b0)
# 5 0x01b16c98 in _MerpCreateSession + 0x0000017C (merp + 0x00001c98)
# 6 0x01b16d64 in _MerpCreateSession + 0x00000248 (merp + 0x00001d64)
# 7 0x01b1776c in _MerpCreateSession + 0x00000C50 (merp + 0x0000276c)
# 8 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x93861b58 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938ed900 ctr: 0x93861b50 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x00000001
r4: 0x75b27344 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa063162c
r12: 0x93861b50 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000907 r21: 0x00000002 r22: 0xf0080e78 r23:0x00000001
r24: 0x00000000 r25: 0xa063d7c8 r26: 0xf0080930 r27:0xa063d7c8
r28: 0x00000001 r29: 0x75b27344 r30: 0x00000000 r31:0x938ed7c8


Thread 2:

# 1 0x938d40a8 in _atantblEntry + 0x936F98D8 (libSystem.B.dylib +
0x000740a8)
# 2 0x9390afcc in _atantblEntry + 0x937307FC (libSystem.B.dylib +
0x000aafcc)
# 3 0x017116f0 in _FWaitForConnection + 0x0000002C
(MicrosoftComponentPlugin + 0x001846f0)
# 4 0x016160fc in _McpFInitNetworkPIDChecking + 0x00000F90
(MicrosoftComponentPlugin + 0x000890fc)
# 5 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 6 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x938d40a8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9390afcc ctr: 0x9390afb8 mq:0x00000000
r0: 0x00000194 r1: 0xf0102b70 r2: 0x00000b82 r3:0x0000001c
r4: 0xf0102bfc r5: 0xf0102bf8 r6: 0xf0102be8 r7:0x00000004
r8: 0x00000001 r9: 0x00000000 r10: 0x0000001f r11:0x8fe33c40
r12: 0x9390afb8 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa0633acc r26: 0x01816098 r27:0x139a6320
r28: 0x9305577c r29: 0xf0102cac r30: 0x139a6320 r31:0x01616098


Thread 3:

# 1 0x938be8d0 in _atantblEntry + 0x936E4100 (libSystem.B.dylib +
0x0005e8d0)
# 2 0x938f3d9c in _atantblEntry + 0x937195CC (libSystem.B.dylib +
0x00093d9c)
# 3 0x017117ec in _FReceiveMessage + 0x00000078
(MicrosoftComponentPlugin + 0x001847ec)
# 4 0x01615d6c in _McpFInitNetworkPIDChecking + 0x00000C00
(MicrosoftComponentPlugin + 0x00088d6c)
# 5 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 6 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x938be8d0 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x938f3d9c ctr: 0x938f3d88 mq:0x00000000
r0: 0x00000193 r1: 0xf0184b00 r2: 0x00000002 r3:0x0000001d
r4: 0xf0184c74 r5: 0x00000048 r6: 0x00000000 r7:0xf0184b8c
r8: 0xf0184b88 r9: 0x0000001d r10: 0x04f88020 r11:0x017e2258
r12: 0x938f3d88 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0xf0184c7e r23:0xf0184c14
r24: 0xf0184cbc r25: 0xf0184d68 r26: 0x01815cf0 r27:0x01815cf0
r28: 0x00000000 r29: 0xc0a800c7 r30: 0xf0184c00 r31:0x01615cf0


Thread 4:

# 1 0x93861a48 in _atantblEntry + 0x93687278 (libSystem.B.dylib +
0x00001a48)
# 2 0x93069ba0 in __gTECMasterGlobals + 0x92D5B9D0 (CarbonCore +
0x0005cba0)
# 3 0x01616500 in _McpFInitNetworkPIDChecking + 0x00001394
(MicrosoftComponentPlugin + 0x00089500)
# 4 0x930557c8 in __gTECMasterGlobals + 0x92D475F8 (CarbonCore +
0x000487c8)
# 5 0x938a3bf8 in _atantblEntry + 0x936C9428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x93861a48 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x93069ba0 ctr: 0x93861a40 mq:0x00000000
r0: 0xffffffda r1: 0xf0206ce0 r2: 0x139a00f0 r3:0x00007603
r4: 0x0000003c r5: 0x00000000 r6: 0xffffffff r7:0xf0206d18
r8: 0x00000010 r9: 0x000f4240 r10: 0x00000000 r11:0xa06319e0
r12: 0x93861a40 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0206dbc r25: 0xf0206dac r26: 0x01816340 r27:0x01816340
r28: 0xf0206d7c r29: 0x0000ea60 r30: 0x00000000 r31:0x93069b40


Loaded modules:

0: Microsoft Word (12.0.0.071130 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office
2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework
/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netli
b
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/1
2/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12
/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/V
ersions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/
12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions
/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/P
owerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/Of
ficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/1
2/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/Sma
rtArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Ver
sions/12/MicrosoftChartPlugin
16: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: Menu Extra Enabler (1.0.3 Reg=English Loc=0x0000):
/Library/InputManagers/Menu Extra Enabler/Menu Extra
Enabler.bundle/Contents/MacOS/Menu Extra Enabler
18: RawCamera (2.0 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
19: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dy
lib
21: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dyl
ib
22: EntourageCore: /Applications/Microsoft Office
2008/Office/EntourageCore.framework/EntourageCore
23: libmx.A.dylib: /usr/lib/libmx.A.dylib
24: EntourageLegacy: /Applications/Microsoft Office
2008/Office/EntourageLegacy.framework/EntourageLegacy
25: ItalianSpeller (12.0.0 Reg=Italian Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/ItalianSpeller.proofingtool/Contents/MacOS/ItalianSpeller
26: ItalianGrammar (12.0.0 Reg=Italian Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/ItalianGrammar.proofingtool/Contents/MacOS/ItalianGrammar
27: libcups.2.dylib: /usr/lib/libcups.2.dylib
28: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Appl
icationServices
29: OpenGL:
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
30: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
31: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
32: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
33: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
34: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/vecLib
35: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
Metadata.framework/Versions/A/Metadata
36: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ATS.framework/Versions/A/ATS
37: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Speech
Recognition.framework/Versions/A/SpeechRecognition
38: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
39: AppKit:
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
40: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
41: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
OSServices.framework/Versions/A/OSServices
42: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
43: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
44: libbsm.dylib: /usr/lib/libbsm.dylib
45: libffi.dylib: /usr/lib/libffi.dylib
46: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
47: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
48: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Securi
tyHI.framework/Versions/A/SecurityHI
49: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libvDSP.dylib
50: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libvMisc.dylib
51: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/ImageIO
52: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
53: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/LangAnalysis.framework/Versions/A/LangAnalysis
54: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.
dylib
55: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
56: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Naviga
tionServices.framework/Versions/A/NavigationServices
57: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
58: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libBLAS.dylib
59: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
60: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.d
ylib
61: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
62: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Common
Panels.framework/Versions/A/CommonPanels
63: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLIm
age.dylib
64: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.fr
amework/Versions/A/Ink
65: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
66: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbi
tration
67: libauto.dylib: /usr/lib/libauto.dylib
68: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ColorSync.framework/Versions/A/ColorSync
69: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
70: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CarbonCore.framework/Versions/A/CarbonCore
71: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLPr
ogrammability.dylib
72: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
73: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreText.framework/Versions/A/CoreText
74: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
75: libz.1.dylib: /usr/lib/libz.1.dylib
76: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
77: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions
/A/DesktopServicesPriv
78: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
79: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
80: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ve
cLib.framework/Versions/A/libLAPACK.dylib
81: InstallServer:
/System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/Ins
tallServer
82: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
83: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFound
ation
84: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/HIServices.framework/Versions/A/HIServices
85: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HITool
box.framework/Versions/A/HIToolbox
86: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/QD.framework/Versions/A/QD
87: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/PrintCore.framework/Versions/A/PrintCore
88: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
89: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
90: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vI
mage.framework/Versions/A/vImage
91: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
92: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
93: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
94: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
95: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
96: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
97: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRe
ndering.framework/Versions/A/HTMLRendering
98: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreService
s
99: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
100: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
101: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Secur
ityFoundation
102: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
103: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
104: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
105: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.f
ramework/Versions/A/Help
106: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Carbon
Sound.framework/Versions/A/CarbonSound
107: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
108: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
109: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
110: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
111: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
112: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
113: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbo
x
114: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Syst
emConfiguration
115: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
116: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageC
apture.framework/Versions/A/ImageCapture
117: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/Securi
tyInterface
118: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.
framework/Versions/A/Print
119: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenSc
ripting.framework/Versions/A/OpenScripting
120: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/CoreGraphics
121: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
122: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.1 (Build 9B18)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 1280 MB
gestaltSystemVersion err = 0, result = 0x1051
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: 30E35B87-C412-4A32-9684-D0E7A67AD4DD
Time from launch: 0 hours, 0 minutes, 37 seconds
Total errors on this client: 16
Click to expand...

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
V

vegaz

Curt Laird said:
Based on what I'm seeing in the log, I suggest you try turning off spell
checking and grammar checking. Let me know if that gets you around the
crash.
Click to expand...

The problem is that I do not have the time to do it... Word crashes an
instant after having finished loading... is there a way to do that
before starting the program?
 
C

Curt Laird

BTW: If you can't get Word to run long enough to disable these, you can turn
them off by editing the ~/Library/Preferences/com.microsoft.Word.plist file.

Add or change the following entries so they match these:

<key>2008\Options\Options:AutoGrammar</key>
<string>0</string>
<key>2008\Options\Options:AutoSpell</key>
<string>0</string>


Another option is to try changing your system and input locales to US
English.

I'll let you know if the crash log gives us more info.


Thanks,


Curt



Based on what I'm seeing in the log, I suggest you try turning off spell
checking and grammar checking. Let me know if that gets you around the
crash.

Thanks,


Curt
Click to expand...

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
V

vegaz

Curt Laird said:
Another option is to try changing your system and input locales to US
English.
Click to expand...

hey, setting the keyboard as US, in fact, works!
Problem is, the Powerbook has an Italian Pro layout, and the keyboard
wrongly mapped cannot be used... I cannot even switch keyboard on the
fly with word open. If I choose the It Pro layout Word crashes.
The weird thing is that the account in which Word works uses the Italian
Pro layout without any problem.

3 minutes later:

Starting with the US layout I could disable real-time spellchecking, and
now Word works even started with Italian Pro layout!
Well, not a definitive solution (spellchecking is useful!), but at least
we are seeing where the problem is!!!
Thanks a lot!
 
V

vegaz

vegaz said:
Starting with the US layout I could disable real-time spellchecking, and
now Word works even started with Italian Pro layout!
Click to expand...

to be more accurate: I cannot even using the spellchecker manually with
the IT Pro layout: Word crashes instantly.
 
C

Curt Laird

That's great news, well, at least you're up and running and we have
determined area of the problem.

Sorry for the trouble. I'm passing this onto our spellchecking area owner
for further investigation and follow-up.

Thanks,


Curt


hey, setting the keyboard as US, in fact, works!
Problem is, the Powerbook has an Italian Pro layout, and the keyboard
wrongly mapped cannot be used... I cannot even switch keyboard on the
fly with word open. If I choose the It Pro layout Word crashes.
The weird thing is that the account in which Word works uses the Italian
Pro layout without any problem.

3 minutes later:

Starting with the US layout I could disable real-time spellchecking, and
now Word works even started with Italian Pro layout!
Well, not a definitive solution (spellchecking is useful!), but at least
we are seeing where the problem is!!!
Thanks a lot!
Click to expand...

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
V

vegaz

Curt Laird said:
That's great news, well, at least you're up and running and we have
determined area of the problem.
Sorry for the trouble. I'm passing this onto our spellchecking area owner
for further investigation and follow-up.
Click to expand...

thank you very much. I hope they will find a solution.
Thanks again!
 
J

John McGhie

{Whew!!} Well done, you two... I had a horrid thought there for a moment
that Curt was going to spin that one back to us. And I had no idea :)

Cheers


That's great news, well, at least you're up and running and we have
determined area of the problem.

Sorry for the trouble. I'm passing this onto our spellchecking area owner
for further investigation and follow-up.

Thanks,


Curt
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 

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