Word 2008 Will Not Launch on iMac G5

[jcormac]

Powerpoint, Excel, and Entourage all seem to launch on my iMac G5 running 10.5.1. Word is stuck in a continuing cycle of launching, crashing, and then error sending. I had previously been running Office X and deleted it as part of the installation process.

Below is what I see on the report, any ideas from where to seek help?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-15 21:58:22 -0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0xffff8a4c in ( + 0x00000000)
# 2 0x008a517c in _wdCommandDispatch + 0x0057C374 (Microsoft Word + 0x008a417c)
# 3 0x008a6590 in _wdCommandDispatch + 0x0057D788 (Microsoft Word + 0x008a5590)
# 4 0x006f406c in _wdCommandDispatch + 0x003CB264 (Microsoft Word + 0x006f306c)
# 5 0x020f6e9c in _MsoFUnflattenFMWizData + 0x00000934 (MicrosoftOffice + 0x002eae9c)
# 6 0x020f6fa0 in _MsoFUnflattenFMWizData + 0x00000A38 (MicrosoftOffice + 0x002eafa0)
# 7 0x020f7308 in _MsoFindAndUpgradeFromRgFRU + 0x00000294 (MicrosoftOffice + 0x002eb308)
# 8 0x006f37b8 in _wdCommandDispatch + 0x003CA9B0 (Microsoft Word + 0x006f27b8)
# 9 0x00688224 in _wdCommandDispatch + 0x0035F41C (Microsoft Word + 0x00687224)
# 10 0x00af8188 in _wdCommandDispatch + 0x007CF380 (Microsoft Word + 0x00af7188)
# 11 0x00b00924 in _wdCommandDispatch + 0x007D7B1C (Microsoft Word + 0x00aff924)
# 12 0x022e7bbc in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dbbbc)
# 13 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word + 0x00ae4454)
# 14 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word + 0x000022c0)
# 15 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word + 0x00001fc4)
# 16 0xfffffffe in ( + 0x00000000)

PPC Thread State:
srr0: 0xffff8a4c srr1: 0x0200f030 vrsave: 0xfff80000
 xer: 0x20000000 lr: 0x008a517c ctr: 0x00000027 mq:0x00000000
  r0: 0x00000006 r1: 0xbfffca30 r2: 0x09d531d0 r3:0x0588f408
  r4: 0x09db8fdd r5: 0x000017ec r6: 0x00000010 r7:0x00000020
  r8: 0x00000030 r9: 0x09db901d r10: 0x00000000 r11:0x0140ceb0
 r12: 0x0588f810 r13: 0xbffff034 r14: 0xbffff02c r15:0x00000000
 r16: 0x00000000 r17: 0xbfffe7ae r18: 0xbfffea90 r19:0x4d535744
 r20: 0x013d3a04 r21: 0x01410000 r22: 0x01410000 r23:0xbfffcb74
 r24: 0xbfffe88e r25: 0xbfffd380 r26: 0x00000002 r27:0x00000010
 r28: 0xbfffcfac r29: 0xbfffcc84 r30: 0x000017f4 r31:0xbfffcfac

Thread 1:

# 1 0x90d28b58 in _atantblEntry + 0x90B4E388 (libSystem.B.dylib + 0x00001b58)
# 2 0x90db4900 in _atantblEntry + 0x90BDA130 (libSystem.B.dylib + 0x0008d900)
# 3 0x90dcbccc in _atantblEntry + 0x90BF14FC (libSystem.B.dylib + 0x000a4ccc)
# 4 0x01afc5b0 in _MerpCreateSession + 0x00000A94 (merp + 0x000025b0)
# 5 0x01afbc98 in _MerpCreateSession + 0x0000017C (merp + 0x00001c98)
# 6 0x01afbd64 in _MerpCreateSession + 0x00000248 (merp + 0x00001d64)
# 7 0x01afc76c in _MerpCreateSession + 0x00000C50 (merp + 0x0000276c)
# 8 0x90d6abf8 in _atantblEntry + 0x90B90428 (libSystem.B.dylib + 0x00043bf8)

PPC Thread State:
srr0: 0x90d28b58 srr1: 0x0000f030 vrsave: 0x00000000
 xer: 0x00000000 lr: 0x90db4900 ctr: 0x90d28b50 mq:0x00000000
  r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x00000001
  r4: 0xbb1929bf r5: 0x00000000 r6: 0x00000000 r7:0x00000000
  r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa016862c
 r12: 0x90d28b50 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
 r20: 0x00000907 r21: 0x00000002 r22:

 

[John McGhie]

This fault has been caused by an incomplete removal of Office X.

Run the Remove Office tool from the Office 2008 CD, then re-install.

You need to get the dead bits of Office X out before you can fix this.

Cheers

Powerpoint, Excel, and Entourage all seem to launch on my iMac G5 running
10.5.1. Word is stuck in a continuing cycle of launching, crashing, and then
error sending. I had previously been running Office X and deleted it as part
of the installation process.

Below is what I see on the report, any ideas from where to seek help?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-15 21:58:22 -0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0xffff8a4c in ( + 0x00000000)
# 2 0x008a517c in _wdCommandDispatch + 0x0057C374 (Microsoft Word +
0x008a417c)
# 3 0x008a6590 in _wdCommandDispatch + 0x0057D788 (Microsoft Word +
0x008a5590)
# 4 0x006f406c in _wdCommandDispatch + 0x003CB264 (Microsoft Word +
0x006f306c)
# 5 0x020f6e9c in _MsoFUnflattenFMWizData + 0x00000934 (MicrosoftOffice +
0x002eae9c)
# 6 0x020f6fa0 in _MsoFUnflattenFMWizData + 0x00000A38 (MicrosoftOffice +
0x002eafa0)
# 7 0x020f7308 in _MsoFindAndUpgradeFromRgFRU + 0x00000294 (MicrosoftOffice
+ 0x002eb308)
# 8 0x006f37b8 in _wdCommandDispatch + 0x003CA9B0 (Microsoft Word +
0x006f27b8)
# 9 0x00688224 in _wdCommandDispatch + 0x0035F41C (Microsoft Word +
0x00687224)
# 10 0x00af8188 in _wdCommandDispatch + 0x007CF380 (Microsoft Word +
0x00af7188)
# 11 0x00b00924 in _wdCommandDispatch + 0x007D7B1C (Microsoft Word +
0x00aff924)
# 12 0x022e7bbc in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dbbbc)
# 13 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word +
0x00ae4454)
# 14 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word +
0x000022c0)
# 15 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word +
0x00001fc4)
# 16 0xfffffffe in ( + 0x00000000)

PPC Thread State:
srr0: 0xffff8a4c srr1: 0x0200f030 vrsave: 0xfff80000
xer: 0x20000000 lr: 0x008a517c ctr: 0x00000027 mq:0x00000000
r0: 0x00000006 r1: 0xbfffca30 r2: 0x09d531d0 r3:0x0588f408
r4: 0x09db8fdd r5: 0x000017ec r6: 0x00000010 r7:0x00000020
r8: 0x00000030 r9: 0x09db901d r10: 0x00000000 r11:0x0140ceb0
r12: 0x0588f810 r13: 0xbffff034 r14: 0xbffff02c r15:0x00000000
r16: 0x00000000 r17: 0xbfffe7ae r18: 0xbfffea90 r19:0x4d535744
r20: 0x013d3a04 r21: 0x01410000 r22: 0x01410000 r23:0xbfffcb74
r24: 0xbfffe88e r25: 0xbfffd380 r26: 0x00000002 r27:0x00000010
r28: 0xbfffcfac r29: 0xbfffcc84 r30: 0x000017f4 r31:0xbfffcfac

Thread 1:

# 1 0x90d28b58 in _atantblEntry + 0x90B4E388 (libSystem.B.dylib +
0x00001b58)
# 2 0x90db4900 in _atantblEntry + 0x90BDA130 (libSystem.B.dylib +
0x0008d900)
# 3 0x90dcbccc in _atantblEntry + 0x90BF14FC (libSystem.B.dylib +
0x000a4ccc)
# 4 0x01afc5b0 in _MerpCreateSession + 0x00000A94 (merp + 0x000025b0)
# 5 0x01afbc98 in _MerpCreateSession + 0x0000017C (merp + 0x00001c98)
# 6 0x01afbd64 in _MerpCreateSession + 0x00000248 (merp + 0x00001d64)
# 7 0x01afc76c in _MerpCreateSession + 0x00000C50 (merp + 0x0000276c)
# 8 0x90d6abf8 in _atantblEntry + 0x90B90428 (libSystem.B.dylib +
0x00043bf8)

PPC Thread State:
srr0: 0x90d28b58 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90db4900 ctr: 0x90d28b50 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x00000001
r4: 0xbb1929bf r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa016862c
r12: 0x90d28b50 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000907 r21: 0x00000002 r22:

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Did you run Disk Utility - Repair Disk Permissions (or comparable) following
the installation? How did you "delete" Office X? Did you hold on to any of
the application files (such as preferences - not user docs) from X?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[jcormac]

Thanks for both suggestions. Actually, I got it working without doing either although I still suspect Office X interference. After opening PP, Excel, and Entourage I was able to force-quit Word and, after a couple of tries, was able to get it working.

Just to be safe, I'm going to perform both of your suggestions as I doubt either will hurt and repairing permissions is almost never a bad idea in any event.

Thanks for the responses.