E
Edward Diener
I have been using Word 97 for many years, and recently installed my copy
on a new computer system running Windows XP. Everything was working OK
until I updated my printer by installing an HP Laserjet 3005d printer in
place of my old Lexmark Optra R++, which was breaking down. I installed
the appropriate print drivers and have been able to print to the printer
from my editor and web browser, and just about anything else with no
problems.
Recently I went to print a Word document from within Word 97 only to be
met with a crash. The crash reads:
"The instruction at '0x7c9138b4' referenced memory at '0x00000000'. The
memory could not be read."
after which terminating the program brings up another message of the
same type and finally the program ends.
I tried uninstalling Word 97 completely, re-installing, updating with
the SR1 and SR2 patches, applying the KB830384 patch, and applying the
Off97UIP patch, all to no avail.
Has anybody else run across this problem, or a similar one which causes
printing to crash on Word 97 ? I realize most people will have upgraded
to later versions of Word already, so it just may be that I will have to
do so to get Word to work with my new printer. The interesting thing is
that the crash occurs without my actually having to do printing itself,
but even occurs if I just try to choose another printer from the Word 97
Print dialog.
on a new computer system running Windows XP. Everything was working OK
until I updated my printer by installing an HP Laserjet 3005d printer in
place of my old Lexmark Optra R++, which was breaking down. I installed
the appropriate print drivers and have been able to print to the printer
from my editor and web browser, and just about anything else with no
problems.
Recently I went to print a Word document from within Word 97 only to be
met with a crash. The crash reads:
"The instruction at '0x7c9138b4' referenced memory at '0x00000000'. The
memory could not be read."
after which terminating the program brings up another message of the
same type and finally the program ends.
I tried uninstalling Word 97 completely, re-installing, updating with
the SR1 and SR2 patches, applying the KB830384 patch, and applying the
Off97UIP patch, all to no avail.
Has anybody else run across this problem, or a similar one which causes
printing to crash on Word 97 ? I realize most people will have upgraded
to later versions of Word already, so it just may be that I will have to
do so to get Word to work with my new printer. The interesting thing is
that the crash occurs without my actually having to do printing itself,
but even occurs if I just try to choose another printer from the Word 97
Print dialog.