Word 97 Docs corrupt when opened in Word 2002

[Martin Amos]

We have recently rolled out Office 2002. When users open
docs that were created in Office 97 (usually with macros)
they corrupt. If I use the /a or safe switch they usually
open ok. Can anyone help please?

 

[TF]

Disable the Office plug-in under Norton Anti Virus.



: We have recently rolled out Office 2002. When users open
: docs that were created in Office 97 (usually with macros)
: they corrupt. If I use the /a or safe switch they usually
: open ok. Can anyone help please?

 

[Martin Amos]

Thanks, but we don't use Norton Anti Virus?

 

[TF]

As it works Ok using the /a switch, it almost certainly means one of two
possibilities-

1. Normal.dot is corrupt: highly unlikely as this would almost certainly
affect new documents that were created using Word XP and not just the legacy
documents.

2. You have an incompatible legacy add-in of some kind: this may be a
self-written or third party macro, a template in the Startup folder or
possible a Com add-in in the registry. You will need to eliminate these one
at a time to pi down the culprit.

Terry


: Thanks, but we don't use Norton Anti Virus?
:
:
: >-----Original Message-----
: >Disable the Office plug-in under Norton Anti Virus.
: >
: >--
: >Terry Farrell - Word MVP
: >http://word.mvps.org/
: >
: message
: >: >: We have recently rolled out Office 2002. When users
: open
: >: docs that were created in Office 97 (usually with
: macros)
: >: they corrupt. If I use the /a or safe switch they
: usually
: >: open ok. Can anyone help please?
: >
: >
: >.
: >