Thanks for your prompt reply.
After I uninstalled, I did deleted:
Normal.dot
Custom.dic
*.xlb
Personal.xls
Blank.pot
*.pst
*.pab
*.acl except Mso97.acl
And any personal templates that might be in the Templates folder.
In Windows Explorer, I deleted the following folders
x:\Program Files\Microsoft Office
x:\Program Files\Common Files\Microsoft Shared\Vba
x:\Program Files\Common Files\ODBC
x:\Windows\Temp\Vbe
I did try your suggestion. Only one Normal.dot was found. I renamed it and
tried to start Word. Again, the computer froze.
Please help.
Thanks,
AJS
| When you uninstall/reinstall Word a new Normal.dot is not
| automatically created. Your personal settings will be preserved.
|
| Did you try searching for all occurrences of Normal.dot as I
| suggested?
|
| --
| Please post all follow-up questions to the newsgroup. Requests for
| assistance by email can not be acknowledged.
|
| ~~~~~~~~~~~~~~~
| Beth Melton
| Microsoft Office MVP
|
| Word FAQ:
http://mvps.org/word
| TechTrax eZine:
http://mousetrax.com/techtrax/
| MVP FAQ site:
http://mvps.org/
|
|
| | > Thank you for your reply, as I said, I totally uninstalled Office
| (using the
| > uninstall utility privided by Microsoft) then reinstalled
| everything. So
| > the existing Normel.dot was created by Word.
| > There is only one "Normal.dot", and when I click on it Word opens
| fine.
| > However I want to be able to open Word by clicking on a shortcut or
| on the
| > Office toolbar.
| > Thank you,
| > AJS
| >
| > | > | You should allow Word to create a new Normal.dot for you.
| > |
| > | When you create a document/template and save it as Normal.dot it
| isn't
| > | the same Normal.dot Word creates. You'll find the built-in
| AutoText
| > | entries missing and in later versions of Word, AutoCorrect entries
| do
| > | not appear correctly.
| > |
| > | It also sounds like you may have more than one Normal.dot
| available to
| > | Word. Use Windows Search and find all files named Normal.dot and
| > | rename them to OldNormal.dot. Word will create a new one upon
| > | starting.
| > |
| > | If this resolves the problem, any customizations can be copied to
| the
| > | new Normal.dot via the Organizer (Tools/Templates and Add-Ins)
| Once
| > | this is complete OldNormal.dot can be discarded.
| > |
| > | --
| > | Please post all follow-up questions to the newsgroup. Requests for
| > | assistance by email can not be acknowledged.
| > |
| > | ~~~~~~~~~~~~~~~
| > | Beth Melton
| > | Microsoft Office MVP
| > |
| > | Word FAQ:
http://mvps.org/word
| > | TechTrax eZine:
http://mousetrax.com/techtrax/
| > | MVP FAQ site:
http://mvps.org/
| > |
| > |
| > | | > | > Hello,
| > | > I am using Office Professional 97 SR 2 on with Windows 98 SE.
| Today
| > | I
| > | > created a new normal.dot template by saving it under a
| > | "normal2.dot". I then
| > | > went into the office template folder and renamed "normal.dot" to
| > | > "normal1.dot" and renamed the newly created template to
| > | "normal.dot". When I
| > | > then tried opening word from a shortcut icon the computer froze.
| I
| > | then
| > | > uninstalled office 97 completely (I even used the uninstall
| utility
| > | provided
| > | > by Microsoft KB) and reinstalled Office 97.
| > | > Now I can not open word from the Office toolbar nor by going
| through
| > | > "start-programs-word". When I do that the computer freezes. I am
| > | able to
| > | > open an existing word document and then go to "New".
| > | > How will I be able to use the word icon on the office toolbar?
| Also,
| > | the
| > | > other programs like PowerPoint or excel open just fine.
| > | > Please help.
| > | > Thank you,
| > | > AJS
| > | >
| > | >
| > |
| > |
| >
| >
|
|
