Word 97 formatting errors

[Mike Goodson]

Hi,

I have a user here running Windows NT4 and Office 97 (with all OS and
applications service packs). She has developed a Word problems where by some
documents have lost their formatting. By formatting I mean bullet points no
longer there, the font changing to Times New Roman, losing charts etc. I
have removed (using the Office removal tool) and re-installed Office and
have deleted and re-created normal.dot. Does anyone have any ideas please? I
have seen on Google that I may need to check the graphics driver which I
will do but can't see how this can be the problem as surely it would affect
all documents?

Thanks in advance
Mike

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/RecoverText.htm for one possible
answer.

 

[Mike Goodson]

Suzanne

Thanks for this, after checking your MVP link, this is exactly what is
happening. I have not been able to check the users PC but I suspect that
when I deleted and re-created the normal.dot file the other day, File > Open
reverted to Word Docs.

Two questions:
One = If the file has been saved in the "funny state" is there any way to
get the formatting back?
Two = The user is the only user of the PC, so how can this happen?

Many thanks,

Mike

 

[Suzanne S. Barnhill]

No, if she ignored the warning about saving in text format, it will have to
be reformatted from scratch.

 

[TF]

Mike

Unfortunately, if the user has opened in the Recover mode and saved the
document, the formatting is totally lost. This setting is sticky in Word97,
but in late versions the setting returns back to documents.



: Suzanne
:
: Thanks for this, after checking your MVP link, this is exactly what is
: happening. I have not been able to check the users PC but I suspect that
: when I deleted and re-created the normal.dot file the other day, File >
Open
: reverted to Word Docs.
:
: Two questions:
: One = If the file has been saved in the "funny state" is there any way to
: get the formatting back?
: Two = The user is the only user of the PC, so how can this happen?
:
: Many thanks,
:
: Mike
:
:
:
: : > See http://word.mvps.org/FAQs/AppErrors/RecoverText.htm for one possible
: > answer.
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
:
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
: > so
: > all may benefit.
: >
: > : >> Hi,
: >>
: >> I have a user here running Windows NT4 and Office 97 (with all OS and
: >> applications service packs). She has developed a Word problems where by
: > some
: >> documents have lost their formatting. By formatting I mean bullet
points
: > no
: >> longer there, the font changing to Times New Roman, losing charts etc.
I
: >> have removed (using the Office removal tool) and re-installed Office
and
: >> have deleted and re-created normal.dot. Does anyone have any ideas
: >> please?
: > I
: >> have seen on Google that I may need to check the graphics driver which
I
: >> will do but can't see how this can be the problem as surely it would
: > affect
: >> all documents?
: >>
: >> Thanks in advance
: >> Mike
: >>
: >>
: >
:
: