Word 97 Illegal Operation Message

[Ginny]

When I save a particular document, I get the following
error message: WINWORD caused an invalid page fault in
module MSO97.DLL at 015f:30791c00.
Registers:
EAX=0000042f CS=015f EIP=30791c00 EFLGS=00210202
EBX=0000000c SS=0167 ESP=0062dbf0 EBP=0062dc88
ECX=307ddb98 DS=0167 ESI=013bb3a8 FS=2d2f
EDX=00000010 ES=0167 EDI=00ba0600 GS=0000
Bytes at CS:EIP:
8b 40 04 c2 08 00 c2 04 00 55 8b ec 81 ec d4 00
Stack dump:
30281723 0138060c 0000042f 00c5d388 00c5970c 00c5d2a8
00647a5c 307061ee 000000b6 013bb3ec 00ba0380 00ba0608
000000b6 300657e9 000000b6 00c5f434
and Word shuts down.

How can I fix this? I have installed the 2 patches
Microsoft supplies for Windows 98 and that did not help.
What next?

Many thanks.

 

[Beth Melton]

Hi Ginny,

Since the problem lies in a specific document that indicates it is
document-specific rather than application-specific. It could be that
the document is corrupt. Here are a few things to try:

If the document contains graphics then in Word go to
Tools/Options/View and turn in "Picture Placeholders" and "Draft
Font".
If the document contains links then on the General tab make sure
"Update automatic links at Open" is turned off.

Try using a document link to retrieve the corrupt document:
- Create a new document
- Copy some text from another document
- In the new document use Edit/Paste Special and select "Paste Link"
- Go to Edit/Links and change the source of the link to the document
you can not open

If this works then return to Edit/Links and break the link to the
source document.

For additional troubleshooting steps/methods take a look at this
article:
http://www.mvps.org/word/FAQs/AppErrors/CorruptDoc.htm

You also try a recovery utility such as those from
http://www.officerecovery.com/, however they aren't free downloads.


Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/