Word 97 on Win 98 SE Crash on Open

[Mr. Pig]

3 Questions
(Office 97 on a Win 98 SE OS)
A friend of mine was suddenly having an issue with Word crashing before open
after displaying a message of type...

'WINWORD caused an invalid page fault in
module WINWORD.EXE at ...'

I felt thier best option was to remove and reinstall office, since I didn't
have time to research the problem initially. They did so...it didn't solve
the problem.

I noticed that after uninstalling a second time, the Program Files\Microsoft
Office folder with all the files & sub directories remained on the system
(even though I had just uninstalled), so I deleted them manually, and
reinstalled.

Now in addition to the original problem with Word, Outlook throws an error
that it couldn't find frmrdrct.dll, then throws a page fault error of its
own, and wont open.

Powerpoint and Excel seem to work fine.

So here are the 3 questions:

1) How do I solve the page fault problems? Any suggestions besides
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm (which looks
promising but I have yet to try)

2) I forgot to mention they needed to back up thier Outlook address book?
Any way to recover it? Is it stored elsewhere on disk outside of the Office
folders?

3) Can I still recover thier mail folders? They should be *.dbx files
somewhere under the windows system folder right?

Mr. Pig
'bout ta wigg'

 

[Suzanne S. Barnhill]

Reinstalling rarely solves problems because it does not overwrite Normal.dot
or the Registry or remove add-ins, and these are the three most common
causes of problems. I'll encourage you to have a look at
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm before
proceeding. For your Outlook questions, I suggest you'll get more
knowledgeable answers in an Outlook NG.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Mr. Pig]

Thanks...I've tried some Outlook newgroups...not much help so far...if
anyone can provide any OT help it would be much appreciated...

Mr. Pig