Word acting strange

[Tumppi]

Hi. Recently my MS word 2003 has started to act strange. Every 10th second it
goes kind of "offline" or "pause" for a second or two. While the "pause" the
program does not respond to writing in realtime (or anything else I do).

More accurately: if I keep writing during the "pause" text does not appeare
on the screen. But after the "pause" is over text that I wrote during the
pause appears. Also while the "pause" cursos changes to show me its waiting
for something.

It's like word is doing something that I don't know. So if anybody has any
ideas what to do or what this about please tell me.

I have norman antivirus on my computer and it found no viruses.

Thanks / Tuomas

 

[Graham Mayor]

This is probably a Norton AV issue. Checking of Word/Office documents can
usually be deselected in the AV program e.g. in Norton AV by turning off its
Office Plug-in without compromise to system security

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


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Graham Mayor - Word MVP


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[Tumppi]

Hi and thanks for the tip. Unfortunately I don't think it is it. I disabled
the whole Norman AV and firewall but the behaviour still exists. So I guess
search goes on...
Any other ideas? I'm in the dark ;(

 

[Tumppi]

Sorry, I have to bumb this. This problem is so annoying. Almost a show
stopper for me.

 

[Tony Jollans]

This is not necessarily Word at all - anything that is running could lock
out Word (and other programs). Even if it is only Word which shows symptoms
it does not mean Word is to blame.

First off I would try rebooting. Then start Word before anything else and
see if the problem still exists. If so, have a look in Task Manager and see
if anything is taking a lot of CPU.

 

[Tumppi]

Thanks. Rebooted many times, no luck there.
In taskmanager I have tried to look what's happening but have to say my
understanding of what is happening there is very limited. It happens both in
my settings and in my wifes settings. So it's not a user related, right? Any
other ideas?

"Tony Jollans" kirjoitti:

 

[Graham Mayor]

Unfortunately disabling some AV software - even uninstalling - does not
necessarily remove the links it had with Word and the dll that provides the
checking can remain. I am not familiar with Norman AV so I do not know the
filename in question. AV checking is the most likely explanation for your
problem.

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Graham Mayor - Word MVP


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