Word always crashes on quitting

S

Simon Pollock

Ever since I upgraded to Office 2008, Word always crashes when ever I try to
quit. I did a clean install and updated to 12.0.1. Entourage, Excel and
Powerpoint all seem to function properly. Whenever I relaunch Word an alert
appears asking me if I want to reload the normal template. Could there be an
issue there? I am using Mac Book Pro and OS 10.5.2.

Thanks
 
C

CyberTaz

What is the exact wording of the message & what happens if you reply No?
Yes?

Have you tried running Disk Utility - Repair Disk Permissions & restarting
your Mac?

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
S

Simon Pollock

What is the exact wording of the message & what happens if you reply No?
Yes?

Have you tried running Disk Utility - Repair Disk Permissions & restarting
your Mac?

Regards |:>)
Bob Jones
[MVP] Office:Mac
Click to expand...
 
S

Simon Pollock

What is the exact wording of the message & what happens if you reply No?
Yes?

Have you tried running Disk Utility - Repair Disk Permissions & restarting
your Mac?

Regards |:>)
Bob Jones
[MVP] Office:Mac
Click to expand...
When I open Word after it has crashed I get the following alert "The last
time Word closed it did not shut down properly. Word has recovered unsaved
changes made to the Normal template, which is used as the basis for new
documents. Do you want to save these changes?"

Clicking on either No or Yes seems to make no difference.

Word always then crashes when I quit the application the next time. A
notification does come up saying that Word is saving Normal.dotm.

Any help much appreciated.
 
S

Simon Pollock


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-21 23:29:50 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.1.080305
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.0.1.080305
Crashed Module Offset: 0x00198024
Blame Module Name: Microsoft Word
Blame Module Version: 12.0.1.080305
Blame Module Offset: 0x00198024
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x00199024 in __mh_execute_header + 0x00198024 (Microsoft Word +
0x00198024)
# 2 0x0019a6d3 in __mh_execute_header + 0x001996D3 (Microsoft Word +
0x001996d3)
# 3 0x001fa75c in __mh_execute_header + 0x001F975C (Microsoft Word +
0x001f975c)
# 4 0x001faea1 in __mh_execute_header + 0x001F9EA1 (Microsoft Word +
0x001f9ea1)
# 5 0x001faf6c in __mh_execute_header + 0x001F9F6C (Microsoft Word +
0x001f9f6c)
# 6 0x0095285f in _wdCommandDispatch + 0x00636BF7 (Microsoft Word +
0x0095185f)
# 7 0x00957644 in _wdCommandDispatch + 0x0063B9DC (Microsoft Word +
0x00956644)
# 8 0x00958506 in _wdCommandDispatch + 0x0063C89E (Microsoft Word +
0x00957506)
# 9 0x00958d37 in _wdCommandDispatch + 0x0063D0CF (Microsoft Word +
0x00957d37)
# 10 0x0095a649 in _wdCommandDispatch + 0x0063E9E1 (Microsoft Word +
0x00959649)
# 11 0x004c0834 in _wdCommandDispatch + 0x001A4BCC (Microsoft Word +
0x004bf834)
# 12 0x004c1ff9 in _wdCommandDispatch + 0x001A6391 (Microsoft Word +
0x004c0ff9)
# 13 0x006ea78d in _wdCommandDispatch + 0x003CEB25 (Microsoft Word +
0x006e978d)
# 14 0x006eb4e3 in _wdCommandDispatch + 0x003CF87B (Microsoft Word +
0x006ea4e3)
# 15 0x008d4138 in _wdCommandDispatch + 0x005B84D0 (Microsoft Word +
0x008d3138)
# 16 0x008d46f6 in _wdCommandDispatch + 0x005B8A8E (Microsoft Word +
0x008d36f6)
# 17 0x008d47c2 in _wdCommandDispatch + 0x005B8B5A (Microsoft Word +
0x008d37c2)
# 18 0x008d5983 in _wdCommandDispatch + 0x005B9D1B (Microsoft Word +
0x008d4983)
# 19 0x00ae9f22 in _wdCommandDispatch + 0x007CE2BA (Microsoft Word +
0x00ae8f22)
# 20 0x0222b4a6 in _DispatchMessageA + 0x000000A2 (MicrosoftOffice +
0x004974a6)
# 21 0x0222b5ba in _DispatchMessageA + 0x000001B6 (MicrosoftOffice +
0x004975ba)
# 22 0x0222a601 in _FSetWLMEventState + 0x00000379 (MicrosoftOffice +
0x00496601)
# 23 0x01611128 in MEventHandler::FRemoveHandler(unsigned long, unsigned
long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b128)
# 24 0x91f9ffc3 in .objc_class_name_IPMDFontRange + 0x91C753A3 (HIToolbox +
0x00007fc3)
# 25 0x91f9f3fd in .objc_class_name_IPMDFontRange + 0x91C747DD (HIToolbox +
0x000073fd)
# 26 0x91f9f262 in .objc_class_name_IPMDFontRange + 0x91C74642 (HIToolbox +
0x00007262)
# 27 0x91fce520 in .objc_class_name_IPMDFontRange + 0x91CA3900 (HIToolbox +
0x00036520)
# 28 0x91fa037c in .objc_class_name_IPMDFontRange + 0x91C7575C (HIToolbox +
0x0000837c)
# 29 0x91f9f3fd in .objc_class_name_IPMDFontRange + 0x91C747DD (HIToolbox +
0x000073fd)
# 30 0x91fbbe0e in .objc_class_name_IPMDFontRange + 0x91C911EE (HIToolbox +
0x00023e0e)
# 31 0x01662325 in _McpFDispatchEventRef + 0x00000073
(MicrosoftComponentPlugin + 0x000ec325)
# 32 0x016628b5 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ec8b5)
# 33 0x00ae374b in _wdCommandDispatch + 0x007C7AE3 (Microsoft Word +
0x00ae274b)
# 34 0x00aec5f8 in _wdCommandDispatch + 0x007D0990 (Microsoft Word +
0x00aeb5f8)
# 35 0x02235c10 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a1c10)
# 36 0x00ad1d18 in _wdCommandDispatch + 0x007B60B0 (Microsoft Word +
0x00ad0d18)
# 37 0x000025a2 in __mh_execute_header + 0x000015A2 (Microsoft Word +
0x000015a2)
# 38 0x000024c9 in __mh_execute_header + 0x000014C9 (Microsoft Word +
0x000014c9)

X86 Thread State:
eax: 0x00000000 ebx: 0x17377024 ecx: 0x00000001 edx:0x04dd1000
edi: 0x7f7fffff esi: 0x7f7fffff ebp: 0xbfffb3b8 esp:0xbfffb3a0
ss: 0x0000001f eip: 0x00199024 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206


Thread 1:

# 1 0x92d93b06 in _signgam + 0x92BF52C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x92e1c7eb in _signgam + 0x92C7DFAB (libSystem.B.dylib + 0x000897eb)
# 3 0x01aa4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x01aa38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x01aa3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x01aa440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x92dc4c55 in _signgam + 0x92C26415 (libSystem.B.dylib + 0x00031c55)
# 8 0x92dc4b12 in _signgam + 0x92C262D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x92e0b609 ecx: 0xb00a0a5c edx:0x92d93b06
edi: 0x00008c5d esi: 0xa707542b ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x92d93b06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


Thread 2:

# 1 0x92d9abce in _signgam + 0x92BFC38E (libSystem.B.dylib + 0x00007bce)
# 2 0x92dc58cd in _signgam + 0x92C2708D (libSystem.B.dylib + 0x000328cd)
# 3 0x91d79460 in __CMProfileID + 0x91CA633C (ColorSync + 0x00033460)
# 4 0x91d8bd92 in __CMProfileID + 0x91CB8C6E (ColorSync + 0x00045d92)
# 5 0x92dc4c55 in _signgam + 0x92C26415 (libSystem.B.dylib + 0x00031c55)
# 6 0x92dc4b12 in _signgam + 0x92C262D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0x0000014e ebx: 0x92dc58ed ecx: 0xb0122e7c edx:0x92d9abce
edi: 0x05076da4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x92d9abce cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 3:

# 1 0x92df3036 in _signgam + 0x92C547F6 (libSystem.B.dylib + 0x00060036)
# 2 0x016e760e in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x0017160e)
# 3 0x015f6038 in _McpFInitNetworkPIDChecking + 0x0000111C
(MicrosoftComponentPlugin + 0x00080038)
# 4 0x93795beb in __gTECMasterGlobals + 0x934B15AB (CarbonCore +
0x00048beb)
# 5 0x92dc4c55 in _signgam + 0x92C26415 (libSystem.B.dylib + 0x00031c55)
# 6 0x92dc4b12 in _signgam + 0x92C262D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0x000c0194 ebx: 0x015f5fe7 ecx: 0xb01add3c edx:0x92df3036
edi: 0x04000000 esi: 0xb01adf24 ebp: 0xb01add58 esp:0xb01add3c
ss: 0x0000001f eip: 0x92df3036 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282


Thread 4:

# 1 0x92d93a3a in _signgam + 0x92BF51FA (libSystem.B.dylib + 0x00000a3a)
# 2 0x015f63fb in _McpFInitNetworkPIDChecking + 0x000014DF
(MicrosoftComponentPlugin + 0x000803fb)
# 3 0x93795beb in __gTECMasterGlobals + 0x934B15AB (CarbonCore +
0x00048beb)
# 4 0x92dc4c55 in _signgam + 0x92C26415 (libSystem.B.dylib + 0x00031c55)
# 5 0x92dc4b12 in _signgam + 0x92C262D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0xffffffda ebx: 0x937a8f0f ecx: 0xb02b1e5c edx:0x92d93a3a
edi: 0xb02b1f36 esi: 0x00000000 ebp: 0xb02b1e88 esp:0xb02b1e5c
ss: 0x0000001f eip: 0x92d93a3a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Loaded modules:

0: Microsoft Word (12.0.1.080305 Reg=en Loc=0x0409): /Applications/Microsoft
Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Ver
sions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/St
dUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Mic
rosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versi
ons/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/P
owerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/
MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/Power
Plant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/Office
Art
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Mi
crosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartAr
t
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Version
s/12/MicrosoftChartPlugin
16: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/ATSHI.dylib
18: RawCamera (2.0.3 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
19: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
20: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
21: EntourageCore: /Applications/Microsoft Office
2008/Office/EntourageCore.framework/EntourageCore
22: EntourageLegacy: /Applications/Microsoft Office
2008/Office/EntourageLegacy.framework/EntourageLegacy
23: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
24: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
25: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
26: InstallServer:
/System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/Install
Server
27: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
28: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
29: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
30: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
31: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
32: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
33: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
34: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
35: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
36: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict
ionaryServices.framework/Versions/A/DictionaryServices
37: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
38: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
39: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
40: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
41: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
42: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
43: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
44: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
45: libbsm.dylib: /usr/lib/libbsm.dylib
46: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
47: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
48: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
49: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
50: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
51: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityIn
terface
52: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
53: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
54: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
55: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
56: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
57: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
58: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
59: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
60: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
61: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
62: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
63: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
64: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
65: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
66: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
67: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
68: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreText.framework/Versions/A/CoreText
69: libffi.dylib: /usr/lib/libffi.dylib
70: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
71: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
72: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
73: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
74: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
75: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
76: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
77: libz.1.dylib: /usr/lib/libz.1.dylib
78: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Laun
chServices.framework/Versions/A/LaunchServices
79: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
80: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
81: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
82: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
83: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
84: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
85: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
86: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
87: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.f
ramework/Versions/A/AE
88: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
89: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
90: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
91: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
92: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
93: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
94: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
95: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityF
oundation
96: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
97: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
98: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
99: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
100: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgra
mmability.dylib
101: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
102: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
103: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
104: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
105: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
106: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/ImageIO
107: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
108: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
109: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
110: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
111: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
112: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
113: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
114: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
115: libauto.dylib: /usr/lib/libauto.dylib
116: libcups.2.dylib: /usr/lib/libcups.2.dylib
117: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
118: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.2 (Build 9C7010)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1052
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 8600A84B-8C4D-11DB-B468-000A95CD983C
Time from launch: 0 hours, 0 minutes, 33 seconds
Total errors on this client: 102
 
C

CyberTaz

Hi Simon -

Try the suggestion here for testing/replacing the Normal.dotm template.

If you still have a problem afterward it suggests that you may have more
than one Normal floating around - perhaps left over from a prior version of
Word (such as 2004). In that case post back & we'll try to track it down.
 
S

Simon Pollock

Hi Simon -

Try the suggestion here for testing/replacing the Normal.dotm template.

If you still have a problem afterward it suggests that you may have more
than one Normal floating around - perhaps left over from a prior version of
Word (such as 2004). In that case post back & we'll try to track it down.
Click to expand...

Sorry, what is the suggestion for replacing the Normal template. I think you
are on to the problem.
 
S

Simon Pollock

Hi Simon -

Try the suggestion here for testing/replacing the Normal.dotm template.

If you still have a problem afterward it suggests that you may have more
than one Normal floating around - perhaps left over from a prior version of
Word (such as 2004). In that case post back & we'll try to track it down.
Click to expand...

I cannot find the suggestion you mention in your note. I probably do have
some 2004 templates floating around but will try your first option if you
can let me know where to find it!

Thanks
 
S

Simon Pollock

My sincerest apology - I neglected to paste in the link :>} Here I is:

http://word.mvps.org/mac/MacWordNormal.html

Regards |:>)
Bob Jones
[MVP] Office:Mac
Click to expand...
Well I cannot find the normal template anywhere on my system. I followed the
instructions on your link but all I could find were several documents named
Word Work File D_3.tmp. But no normal.dotm Word still crashes on quitting.
Any other suggestions?

Thanks
 
J

John McGhie

Hi Simon:

Unless you have moved it, Normal will be here:
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/

If you can't see that directory, or Word can't write to it, that could be
what is causing the crashes.

In which case, have you run Disk Utility and repaired permissions?

Hope this helps


Well I cannot find the normal template anywhere on my system. I followed the
instructions on your link but all I could find were several documents named
Word Work File D_3.tmp. But no normal.dotm Word still crashes on quitting.
Any other suggestions?

Thanks
Click to expand...

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]
 

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