word and excel duplexing print problem

[pastmac]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Since our upgrade to snow leopard when trying to print two sided documents from word or excel that we have printed many times before the upgrade without problem now the second page comes out upside down to the first page. I have talked to Mac and studied on line concerning this problem and cannot find a solution. Help!

 

[CyberTaz]

There are 2 possible contributors I'm aware of:

The first [but seems unlikely if nothing has changed other than the switch
to SL] is that you're in need of an updated printer driver. Apparently not
all were submitted in time to ship with the release of the OS.

The second [and this is one that "should" have bitten you in 10.5 as well
but isn't exactly the same] is an OS issue that manifests itself in certain
more complex apps which employ previously supported custom print dialog
extensions. As it was explained to me, that support appears to have been
withdrawn somewhere along the line in Leopard. It usually is evidenced by
the lack of a "Reverse Landscape" icon in the Page Setup dialog, though.

I'm just guessing that in your case it may be some permutation of the two,
so you might want to investigate both possibilities. I haven't seen any
other reports of a like nature. If I find out anything more I'll post back
with the info.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[pastmac]

The printer is an HP officejet L7590 and according to HP the only drivers that are to be used are the ones on the SL install DVD. They caution that any other or previous drivers, etc. will not work. So that pretty much eliminates the driver update possibility.
In regards to the second possible, there is no "Reverse Landscape" icon in my application. But in all honesty I never saw one previously but the page print always worked properly previously. So if there is a lack of needed support issues in the program since there are no other updated drivers and program features available then that leaves me kind of in a problem. I have also discovered that the same problem is now happening in Pages and Numbers 09 as well so this is not just a MS Office problem but seems to be a problem across the board. Surely there is a solution somewhere to this.

 

[CyberTaz]

Sorry the info doesn't help, but I believe it's an issue that will have to
be pursued with HP and/or Apple.

The programs do not do any printing, they simply call for services from the
OS which then invokes the driver available for the selected device. The app
then hands off the data to be processed. It's the responsibility of the
device & its driver to do so accurately. The fact that you're experiencing
the same issue with a variety of apps strongly suggests that the fault lies
with the HP driver. There is nothing you can do from within any app to
change printer settings or behaviors which aren't provided for by the
driver, and those options need to be delivered by the OS.

Unless it's from you, there is a post in Apple Discussions on the same
issue, but as yet there are no replies. You might keep an eye on that:

<http://discussions.apple.com/thread.jspa?messageID=10129211&#10129211>

Regards |:>)
Bob Jones
[MVP] Office:Mac