Word attachments sometimes fail to open

R

Richard Reid

On occasion, when my students send their Word documents to me, I
am unable to open the document. Instead this message appears:

Word cannot open the document. Try one or more of the following:

On the File menu, click Open to open the document. (I did this but no
success)
Make sure the document is a valid Word document. (I did this also, the
the non-openable documents are indeed Word documents with the
correct .doc extension).

I'm using the latest version of Ofice for Macintosh (Office X 10.1.3) on a
17" flat-panel iMac with 1024 MB of memory.
 

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