Word busy, or cannot be found... for one message only...?

[Kenneth]

Howdy,

I run OL2002 SP3 with XP Pro.

I use Word as my default

Earlier, I received an email message, opened it, and tried
to reply to it.

I then saw an error telling me that the "form" needed Word
as my editor, but that "Word was either busy or cannot be
found."

I read up on this problem and saw that there were a rather
wide variety of solutions...

Rather than messing with it further, I simply restored a
week old image I had of this system.

After doing that, I opened a message, tried to reply to it,
and all was well.

Until, that is, I tried replying to the original message:

When I do that, the error appears as before.

Sooooooo, oddly, the error is message specific. Word works
just fine with any other message to which I try to respond.
With that one message, the problem persists.

With apologies for all the detail, what might cause a single
incoming message to produce this problem?

Many thanks,

 

[Diane Poremsky [MVP]]

What format is the message? (plain text, html, or RTF)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Kenneth]

What format is the message? (plain text, html, or RTF)

Hi Diane,

The message is HTML, but...

I sent myself another in that format, and had no trouble
replying to it.

Thanks for any further thoughts,

 

[Kenneth]

Hi Diane,

The message is HTML, but...

I sent myself another in that format, and had no trouble
replying to it.

Thanks for any further thoughts,

Hi again Diane,

Might you have any further insight into this one?

Thanks, as before,