Word changes to read only and forces save as

[Robert T]

I know I have seen this in several forums but with no satisfactory answer. I
have also attempted to communicate with MS support with totally
unsatisfactory results.

First the issue in word. I am running XP SP3 with MS Office 2007 Home and
Student edition with SP1.

I can open a document, edit, save, edit, save, (edit, save several times),
then on the next save 1. the document has changed to read only and 2. I am
forced to save as with a new name.

Second the issue with MS support. I submitted a problem and I received a
email reply. When I attempt to reply I get a "not valid address message'. I
later get a message from the support rep that they have not received my
reply. Buried in their original message are instructions to forward the
message, make sure i include details of the error, my name, my email address
etc. All of this forced me to retype much information. I did get a reply this
time with same instructions.

Third issue with MS support. The suggestions include reinstalling Word,
reinstalling XP, etc etc etc. MS obviously has an issue with this sequence.

Does anyone on forum have an answer? Does MS admit they have an issue? Am I
missing the correct way to submit a problem report to MS?

 

[Terry Farrell]

Can't help you with MS Support because this is a peer-to-peer newsgroup and
has nothing to do with MS other than they host it on their servers.

Is Office fully patched up to date? Are you working directly with a folder
on your local HDD? What happens in Safe Mode. From Start, Run, type in

winword /a

and press enter. Now open a document and test the edit/save/edit/save
problem. How is it in Safe Mode?

 

[Robert T]

Terry; Thanks for your reply.

First, I understand you are not MS. I was hoping to get some advice on
getting to support.

Second. Word is fully patched. I am dealing with a folder on my machine. I
have not tried safe mode -- it is hard to predict when this might happen.

I have seen enough references to this or similar symptoms that I just
thought someone might have an idea what is causing this.

Thanks again.

 

[Terry Farrell]

Frequently, this problem is caused by an unexpected third party utility, so
starting in Safe Mode is an initial diagnostic as it bypasses virtually
everything by starting Word in its default install condition. If this is
only occurring irregularly, it may be a case that your temp folder is
clogged with abandoned temp files. With all applications closed, the temp
folder should be empty. So after a fresh reboot, delete everything found in
the temp folder.

Terry

Terry; Thanks for your reply.

First, I understand you are not MS. I was hoping to get some advice on
getting to support.

Second. Word is fully patched. I am dealing with a folder on my machine. I
have not tried safe mode -- it is hard to predict when this might happen.

I have seen enough references to this or similar symptoms that I just
thought someone might have an idea what is causing this.

Thanks again.