Word clearing out the Tools, Templates & Add-ins list during worksession??

[Karen Walker]

Would anyone be able to shed some light on this problem I'm having?

I have several global templates in Startup (Word 2003). Some of which
reference a COM DLL to show various dialogs and perform tasks while I'm
working in Word. The DLL as well as the .dot files are properly code-signed
and security settings all seem to be in order.

Most of the macros in the global .dot work fine. However, at some point
after one of my macros runs, part of the Word UI suddenly becomes "frozen"
in the sense that the scroll bars no longer respond to my mouse clicks, etc.
I can click on the toolbar buttons and type into the document, but I can't
scroll the document window at all with the mouse.

Additionally, when I look at the Tools, Templates and Add-ins dialog box, it
has emptied out completely (I know my global templates are loaded because I
can still see their toolbars but they are no longer listed). And the
Organizer button is disabled, as are the Add and Remove buttons.

There has to be a reasonable explanation for this - has my macro somehow
offended Office security? It's only automating Word objects - it contains
no commands that try to access the VBA IDE or Outlook so I don't think that
it would be mistaken for a virus.

Also, I have double-checked that Application.ScreenUpdating = True, and am
not using the ScreenRefresh statement (which I initially thought might be
the cause).

I can't find anything about this on the KB or Google, and I am pretty sure
this is no virus. Please help!

Thanks!

 

[Cindy M -WordMVP-]

Hi Karen,

I have several global templates in Startup (Word 2003). Some of which
reference a COM DLL to show various dialogs and perform tasks while I'm
working in Word. The DLL as well as the .dot files are properly code-signed
and security settings all seem to be in order.

You'll have better luck getting a discussion on this question in one of the
Word.vba groups (addins, for example) or possibly an office.developer
newsgroup. This group is for end-user questions and it's unlikely you'll
encounter anyone here with the background on this.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

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