Word clipboard errors

[Beth Ashton]

Out of 100 users (identical hardware and windows xp) who were upgraded from
office 2000 to office 2003, 5 are experiencing this problem.
Every so often, about once a week, Word will appear to be copying items but
they will not appear on the clipboard. Sometimes if you have the clipboard
viewer open you can see that an error comes up - format not supported in
clipboard
If you restart the computer, it works again. If you delete the normal.dot
and restart word it works again. If you start winword /a it will work
again.

You can still copy and paste in outlook and excel but not word. You can copy
and paste from excel to word.

I have tried installing Office 2003 SP 1 and patches on one computer, it did
not fix the problem. I do not think we are using a Norton A/V plug in, it is
not listed in the Add Ins dialog box or in Norton preferences anywhere.
There are no adds in listed, or macros running. There is nothing in the
event viewer.

My latest suspicion is that using word as your email editor is corrupting
the normal.dot - does anyone know of this happening.

Out of ideas
Beth Ashton

 

[TF]

Beth

This is usually the result of a third party add-in interfering with the
Office Clipboard. On one of the PCs causing the problem, start Word in Safe
Mode (where all add-ins and customisations are bypassed). Use Start, Run and
type in

winword /a

and press OK. Word will start in its default install mode. Now test the
Clipboard again. Favourite for screwing up the Office clipboard is the Works
Add-in which needs to be removed using the Control Panel, Add/Remove
Programs.



: Out of 100 users (identical hardware and windows xp) who were upgraded
from
: office 2000 to office 2003, 5 are experiencing this problem.
: Every so often, about once a week, Word will appear to be copying items
but
: they will not appear on the clipboard. Sometimes if you have the clipboard
: viewer open you can see that an error comes up - format not supported in
: clipboard
: If you restart the computer, it works again. If you delete the normal.dot
: and restart word it works again. If you start winword /a it will work
: again.
:
: You can still copy and paste in outlook and excel but not word. You can
copy
: and paste from excel to word.
:
: I have tried installing Office 2003 SP 1 and patches on one computer, it
did
: not fix the problem. I do not think we are using a Norton A/V plug in, it
is
: not listed in the Add Ins dialog box or in Norton preferences anywhere.
: There are no adds in listed, or macros running. There is nothing in the
: event viewer.
:
: My latest suspicion is that using word as your email editor is corrupting
: the normal.dot - does anyone know of this happening.
:
: Out of ideas
: Beth Ashton
:
:

 

[Beth Ashton]

Is the Works Add in supposed to be in the main add/remove program listing,
or under add/remove windows components or under add/remove office
components.

We did not use the MS Works Suite, we originally had Office 2000 Small
Business Edition

 

[TF]

You'll only have the Works Add-in if you installed Works Suite. It is
removed from Add/Remove Programs in the Control Panel.

Terry

: Is the Works Add in supposed to be in the main add/remove program listing,
: or under add/remove windows components or under add/remove office
: components.
:
: We did not use the MS Works Suite, we originally had Office 2000 Small
: Business Edition
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > Beth
: >
: > This is usually the result of a third party add-in interfering with the
: > Office Clipboard. On one of the PCs causing the problem, start Word in
: > Safe
: > Mode (where all add-ins and customisations are bypassed). Use Start, Run
: > and
: > type in
: >
: > winword /a
: >
: > and press OK. Word will start in its default install mode. Now test the
: > Clipboard again. Favourite for screwing up the Office clipboard is the
: > Works
: > Add-in which needs to be removed using the Control Panel, Add/Remove
: > Programs.
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : Out of 100 users (identical hardware and windows xp) who were upgraded
: > from
: > : office 2000 to office 2003, 5 are experiencing this problem.
: > : Every so often, about once a week, Word will appear to be copying
items
: > but
: > : they will not appear on the clipboard. Sometimes if you have the
: > clipboard
: > : viewer open you can see that an error comes up - format not supported
in
: > : clipboard
: > : If you restart the computer, it works again. If you delete the
: > normal.dot
: > : and restart word it works again. If you start winword /a it will work
: > : again.
: > :
: > : You can still copy and paste in outlook and excel but not word. You
can
: > copy
: > : and paste from excel to word.
: > :
: > : I have tried installing Office 2003 SP 1 and patches on one computer,
it
: > did
: > : not fix the problem. I do not think we are using a Norton A/V plug in,
: > it
: > is
: > : not listed in the Add Ins dialog box or in Norton preferences
anywhere.
: > : There are no adds in listed, or macros running. There is nothing in
the
: > : event viewer.
: > :
: > : My latest suspicion is that using word as your email editor is
: > corrupting
: > : the normal.dot - does anyone know of this happening.
: > :
: > : Out of ideas
: > : Beth Ashton
: > :
: > :
: >
: >
:
: