Word Closes Down when Opening up a File

[Sam]

This problem has just occurred today. Everytine I opened the word document
from files in My Document, the following error appears: "Microsoft Office
Word has encountered a problem and needs to close. We are sorry fot the
invconvenience"

I am using Microsoft Office 2003 for 4 years now and never had this problem
before.

Many thanks for offering your expertise to help me resolve this issue.

With kind regards,
Sam

 

[Terry Farrell]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Earl Brake]

I get this same error upon closing Wood 2007 documents, no problem using word
nor is the document harmed.

 

[Chris Barnes]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

I'm getting the same error message. I've done all the things suggested
in this webpage with no success.

Rather, I should say, after I do the things suggested, Word will open
ONCE without the error message. But if I close Word, and immediately
open it again (just starting the program, not opening a document), I get
the error message again.

I have uninstalled Office 2003, rebooted, and reinstalled. Still no luck.


This is becoming a VERY urgent issue....

 

[Terry Farrell]

It only opens once without an error message after doing what exactly, e.g..
renaming normal.dotx, deleting the DataKey, running Detect and Repair? This
will be a major clue as to the problem.

Terry

 

[Chris Barnes]

It only opens once without an error message after doing what exactly, e.g..
renaming normal.dotx, deleting the DataKey, running Detect and Repair? This
will be a major clue as to the problem.

It will do this after both:

* removing the .dot file and letting Word recreate it

* removing the entire C:\Docs & Set\%username\Application
Data\Microsoft\Office directory (there is nothing in there that is
critical to be saved - ie, she doesn't use Outlook and doesn't care
about any settings in any of the Office apps).


I did also remove the registry keys - well, sort of. The specific keys
named were not present. So I simply removed the entire Word section (it
was recreated the next time word was started).

 

[FBOL]

I'm having the same problem with Word 2003. It just started yesterday. Did
you ever get the problem resolved? I've tried everything in the Problems
Opening Word FAQ but nothing has worked.

 

[dog lover]

every time I open word it I get an error messaage saying it has encountered
an errror and needs to close. When it reopens it tells me there are changes
to Normal.dot, do I want to save them.
I did repair. same results.
Install followed by sp2 and 3. same results.

Don't know what you recommended, the link will not work

Thanks for any help.

 

[Terry Farrell]

The link is now

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP