Word constantly believes that files are in use by other users

[Zack]

We are having a bit of trouble with one of our file servers, and have had
little luck finding others who have encountered this issue.

Users save documents to a particular file server, then when they re-open
them (or someone else re-opens them) and tries to save, they get a message
that the file is in use by another user and are forced to save the document
under a new name. The temporary files that Word creates when a file is in
use are not being removed on exit, as well. These files can be deleted
through Windows Explorer, but the original document cannot (Windows 2000
tells us that the file is in use). All users experiencing this problem do
have adequate permissions to these folders to write, modify, and delete.

I created a test .txt file in the folder and opened with notepad, then
modified, saved, and deleted it with no trouble, so the issue *seems*
confined to Office apps.

Any ideas?

Many thanks,

-Zack-

 

[Secretduke]

This is not an answer. I wanted to ask you if you do get
an answer please let me know I am havig the same issue.
Thanks
(e-mail address removed)

 

[Bob Buckland ?:-\)]

Hi Zack,

This can sometimes happen with some Antivirus software
or other caching software that tells Word that the file
has been deleted but hasn't actually done so. See if
you get the same behavior with the AV software disabled.

=========
We are having a bit of trouble with one of our file servers, and have had
little luck finding others who have encountered this issue.

Users save documents to a particular file server, then when they re-open
them (or someone else re-opens them) and tries to save, they get a message
that the file is in use by another user and are forced to save the document
under a new name. The temporary files that Word creates when a file is in
use are not being removed on exit, as well. These files can be deleted
through Windows Explorer, but the original document cannot (Windows 2000
tells us that the file is in use). All users experiencing this problem do
have adequate permissions to these folders to write, modify, and delete.

I created a test .txt file in the folder and opened with notepad, then
modified, saved, and deleted it with no trouble, so the issue *seems*
confined to Office apps.

Any ideas?

Many thanks,

-Zack- >>
--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

http://go.CompuServe.com/MSOfficeForum?loc=us


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[Zack]

Same problem with AV disabled. We have only gotten the error on XP
machines, not on 2k. Hmm.