word copy and paste problem

D

Dave

I am running Windows XP and Microsoft Office XP on my desk top computer, and
have been performing the following copy and paste procedure for years.

In the last several weeks I have been unable to paste text copied from an
E-mail message into a WORD document. The process I use involves high-lighting
text in an E-mail message, and copying (Crtl C) the text, opening MS WORD
from the Microsoft Office Tool Bar, and pasting (Ctrl V) the copied text into
the WORD document. When I do this the “hour glass†will go forever and the
text never appears in the WORD document.

When I opened the Windows Task Manager ((Ctrl-Alt-Delete), it shows two WORD
documents both showing a status of NOT RESPONDING. One WORD document has the
standard WORD logo, “W†in a large square, and the other WORD document was a
smaller “W†in a smaller square superimpose over and in the upper left hand
corner of a large square.

I did a “System Restore†on the computer, going back several weeks before
experiencing the above problem. I uninstalled Microsoft Office, by clicking
on Control Panel and Add/Remove Programs. I then reinstalled Microsoft Office
XP from a MS CD disc. Still couldn’t copy E-mail message and paste into a
WORD document.

I copied E-mail text and opened MS WORD from the Microsoft Office Tool Bar.
Then selected “Paste Specialâ€. Paste special window comes-up with HTML high
lighted. Only way I could get E-mail text pasted into the WORD Document was
to select either “FORMATTED TEXT (RFT), UNFORMATTED TEXT or UNFORMATTED
UNICODE TEXT from the “Past Special†window, but selecting HTML would not
work. I could also copy E-mail text and paste into an EXCEL spreadsheet or
Notepad without having to use Paste Special.

Any guidance you could provide would be greatly appreciated.
 
D

Dave

Thanks for the quick response, but I was unable to find anything addressing
my problem in the first hyperlink you provided and I have tried several times
on different day to open the second hyperlink, but it won't.
 

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