Word couldn't send mail because of mapi failure

[Tom]

I have Office Home and Student 2007 on Vista 64 bit and I am no longer able
to send email
directly from word by going to File, Send, Email.

No email window ever appears but Word and Outlook both appear to be working
correctly.

If I try to exit out of Word, it does not let me until I terminate the
Outlook.exe process and then
I receive "Word coudn't send mail because of mapi failure: unspecified
error".

I have tried all recommendations found under google search without success.

-repaired office
-installed all updates
-verified settings were correct in word and outlook
-made sure outlook was default program

Still no luck..........any help appreciated.


Tom

 

[DL]

H&S 2007 doesnt include outlook, so what version of outlook is installed?
& did you buy that version, or maybe you are still trying to use the Trial
version of Office that you failed to uninstall?

 

[Tom]

Sorry for not clarifying. Home & Student 2007 + Outlook 2007 (installed and
purchased seperately)

This problem appears to be pretty common according to my google search
results.

Any other ideas?

Tom

 

[Gibson335]

I wondered if Tom had received any useful suggestions? For years I have been
able to email documents directly from the client application (typically Word
and PowerPoint) using Office 2003. I updated to Office 2007 and now I'm in
the same boat as many other people; there's lots about the problem on the
net, but no working solutions (that I have so far discovered).

I'm running a pretty plain vanilla setup here - Vista Home Premium and the
Ultimate edition of Office 2007. I get the 'Word couldn't send mail because
of MAPI failure' error message (also applies to Excel with a slightly
different message). I tried changing the default mail program to Mail - this
*does *allow Word to operate correctly, but when I change back to Outlook I'm
no longer able to send direct from the application which strongly suggests
it's an Outlook setting at fault. There's no problem opening a new mail
message in Outlook and attaching a file.

I've tried so many things, including rewriting the mail section of win.ini,
stopping all COM add-ins in Outlook and, short of a blood sacrifice to Bill
Gates I'm prepared to do just about anything to sort this (maybe I should
just give up the struggle and go back to Office Pro 2003 or turn to
OpenOffice). I've had regular difficulty with Outlook 2007 failing to unload
from memory after it's closed - whether or not this is a symptom of the same
thing I don't know.

If anybody reading this can help, please mail me at (e-mail address removed)
with suggestions. Many thanks in advance - Simon

 

[DL]

Presumably the msg referes to msmapi32.dll, if so try

The actual dll that is causing the problem is MSMAPI32.dll, which is located
at C:\Program Files\Common Files\System\MSMAPI\1033. Simply rename this file
to something else (e.g. MSMAPI32_OLD.dll), run Office diagnostics.

 

[Gibson335]

Actually I got this one solved and posted about it, but the post seems to
have disappeared - the answer was to start the client application (in my
case Word 2007) in administrator mode. This isn't the easiest of things to
do - for others' interest, you'll have to find the actual .exe file (in my
case Winword.exe in Office12 directory), create a shortcut from it to the
desktop and then right click on the shortcut, choosing the compatibility tab
and checking the 'run as administrator' box.

If this shortcut is used to start Word, you can now send a document directly
to an email recipient without the MAPI error horror. The same applies to
PowerPoint - as these are the only two apps I email directly from, I haven't
tried any others.

All the best

Simon

 

[Gibson335]

....and now (roll of drums) for the solution - at least the one which worked
for me. Not only does this solve the MAPI problem (and I did try renaming
the main dll and letting Office diagnostic replace it with a new copy - it
didn't work), but it's also completely solved another problem as well (that
of not being able to click on a doc or docx file to launch the application
when Word was closed - see posts elsewhere in Office General Questions).

The magic answer is, simply, to turn off User Account Control: EVERYTHING
now works as it should - you can email direct from an application or by
right-clicking on a file; you can also click on a Word doc and have it launch
the program properly.

Obviously there has to have been some trouble or corruption of my UAC
settings to have caused the problem - but my investigation on the net shows
that lots and lots of people have the same difficulty. Hopefully now that
the problem has been isolated, someone with a bigger brain than mine will be
able to suggest ways that UAC and Word can coexist in perfect harmony...

I hope this will work for others as well

Gibson335

 

[Gibson335]

....and just as a final comment, with UAC turned off Outlook 2007 now exits
from memory immediately the prog is closed - rather than hanging round as a
grey icon with a cross through it in the notification area (and normally
requiring killing the process with task manager).

I have always been a fervent believer in the old adage that there are only
two types of user - those who HAVE lost their data and those who WILL lose
their data; because of this, until now I have held my tongue about the rather
imperfect UAC in Vista - however I hope Windows 7 has a better implementation
of UAC than the (horse and) buggy version we've currently got.

 

[Brian Tillman [MVP - Outlook]]

I have always been a fervent believer in the old adage that there are only
two types of user - those who HAVE lost their data and those who WILL lose
their data;

That's why you make backups. Anyone who is diligent in making backups will
fall into neither category you name.

because of this, until now I have held my tongue about the rather
imperfect UAC in Vista - however I hope Windows 7 has a better
implementation
of UAC than the (horse and) buggy version we've currently got.

I find the UAC in Windows 7 much less chatty.