Word crash on Quit Comand ?

[Febo]

I am facing the following situation , when after having complete my job, print , close the document , I quit Word. Instead of closing the application the "Microsoft Error Reporting" shows up with the message that "... Word encountered a problem..." ?
Very strange I was trying to close the application with no other activities running that can be connected to Word.
What is going wrong here ?

MacOSX 10.5.1 MacBook Pro , Office 2008 installed since today ( Office 2004 removed from the Office 2008 installer).
Thanks

 

[Beth Rosengard]

Hi Febo,

Test your preferences as follows ...

Quit all Office apps.

Drag the following file to your desktop:
~/Library/Preferences/com.microsoft.word.plist (where ~ represents your
Home folder).

Relaunch Word and see if the problem is gone. If not ...

Quit all Office apps again.

Drag the Microsoft prefs folder to your desktop:
~/Library/Preferences/Microsoft

Relaunch Word and test it now.

(You can restore these prefs files/folders if nothing works.)

Please report back on whether or not these suggestions fix the problem!

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>

 

[Febo]

Sorry Beth Rosengard,
I have try your suggested solutions but Word keep on showing up the dialog of Error Reporting.
The strange is that with Excel, PowerPoint, Entourage does not happen ?
However thanks very much for the help.
&nbsp;Ciao

 

[CyberTaz]

In addition to Beth's suggestions - Have you tried running Disk Utility -
Repair Disk Permissions? After doing so restart your Mac.

 

[Febo]

Thanks CyberTaz, but this was my very first action to try to solve the problem.
Why does this happen only when I quit Word and not Excel or PowerPoint , this makes me confused.
Now if I try to re-install the whole office 2008 again without office 2004 there will be a problem as my purchase was upgrade?

Thanks for your time and help
Ciao

 

[Febo]

For your info (hoping that someone can read and understand) here is the first portion of the long log file:
---------------------- quote --------
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-18 23:10:53 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x008594f7
Blame Module Name: Microsoft Word
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x008594f7
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x0085a4f7 in _wdCommandDispatch + 0x0053E54F (Microsoft Word + 0x008594f7)
# 2 0x00802ac6 in _wdCommandDispatch + 0x004E6B1E (Microsoft Word + 0x00801ac6)
# 3 0x00527f90 in _wdCommandDispatch + 0x0020BFE8 (Microsoft Word + 0x00526f90)
# 4 0x00b23b26 in _wdCommandDispatch + 0x00807B7E (Microsoft Word + 0x00b22b26)
# 5 0x00b24cb0 in _wdCommandDispatch + 0x00808D08 (Microsoft Word + 0x00b23cb0)
# 6 0x00b2452c in _wdCommandDispatch + 0x00808584 (Microsoft Word + 0x00b2352c)
# 7 0x00b24cb0 in _wdCommandDispatch + 0x00808D08 (Microsoft Word + 0x00b23cb0)
# 8 0x00ae434d in _wdCommandDispatch + 0x007C83A5 (Microsoft Word + 0x00ae334d)
# 9 0x00ae6250 in _wdCommandDispatch + 0x007CA2A8 (Microsoft Word + 0x00ae5250)
# 10 0x00aecd73 in _wdCommandDispatch + 0x007D0DCB (Microsoft Word + 0x00aebd73)
# 11 0x02236080 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a2080)
# 12 0x00ad2438 in _wdCommandDispatch + 0x007B6490 (Microsoft Word + 0x00ad1438)
# 13 0x000028e2 in __mh_execute_header + 0x000018E2 (Microsoft Word + 0x000018e2)
# 14 0x00002809 in __mh_execute_header + 0x00001809 (Microsoft Word + 0x00001809)

X86 Thread State:
&nbsp;eax: 0x00000000 ebx: 0x00000001 ecx: 0x00000000 edx:0x00000001
&nbsp;edi: 0x00000001 esi: 0x00000001 ebp: 0xbffff718 esp:0xbffff714
&nbsp;&nbsp;ss: 0x0000001f eip: 0x0085a4f7 cs: 0x00000017 ds:0x0000001f
&nbsp;&nbsp;es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010282
------ end quoted portion -------------

Ciao

 

[Curt Laird]

Hi Febo,
Please send me the entire log file and I¹ll see if I can track this one
down. My e-mail address is below.

Some other things to try:
1. Delete or move ~/Documents/Microsoft User Data/Normal
2. Delete or move ~/Library/Application Support/User Templates/Normal.dotm
3. Delete or move ~/Library/Preferences/Word Settings (10)

Let me know if any of these remedy the crash.


Thanks,


Curt

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.

 

[Febo]

Hi Curt,
I have to THANK YOU VERY MUCH, your suggestion works perfect !!
Deleting the Normal. xx files has been the solution of my problem .
Thank you again.
Ciao