Word crash on startup

[Paul Thompson]

Hi, Have recently installed MS Office Prof 2003 SP2 on my computer. But as
soon as I start MS Word up, it crashes with the following error:

AppName: winword.exe AppVer: 11.0.8106.0 AppStamp:44f8a192
ModName: dlpsui.dll ModVer: 0.0.0.0 ModStamp:394eef05
fDebug: 0 Offset: 0000f7d5

It even crashes in the background if I start Word up, change the foreground
to another program. It will always crash within 5 minutes

Any ideas where to start?

Thanks

 

[Suzanne S. Barnhill]

I don't recognize the faulting module filename, but you can search your HD
for dlpsui.dll and examine its Properties to see if you can determine what
application it's associated with.

 

[Paul Thompson]

Hi,

Yip, I've discovered the dll is part of the default printer driver installed
on the computer. Why MS Word was excuting code in it in the background I have
no idea, but updating the printer driver software seems to have fixed the
problem

Thanks for your help

 

[Suzanne S. Barnhill]

That would have been my first guess, since we frequently see that type of
error message with HP DLLs.

 

[Beth Melton]

Word isn't necessarily "executing code in the background" but when it
starts it queries the default printer driver to obtain a valid font
list, printable area, etc. This is done so when you open your
documents they will display on screen as it will when printed.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

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