Word Crash: Recovers every file except the one I need

[kerpa]

Hi:

I was using Word to create a flow chart. I had saved an earlier
verison of the file. There were also several unsaved files open at
the same time.

When I went to print the flow chart Word crashed. The printing
completed just fine. When I opened Word, the unsaved files were just
fine. The flow chart file I had been working on did not open at all.
When I opened it from Finder, I only had the old version (i.e.,
without the work that had just printed).

Is that work gone or on my computer under another name?

Thanks.

 

[John McGhie]

That work is gone. Sorry: Save, save, save...

Word has a serious bug in its automatic save mechanism: it has to "know"
that it has crashed otherwise it will delete the temporary files when it
restarts.

In Word>Preferences>Save, enable "Always make backup..." That gives you an
extra layer of protection. Each time you save, the previous version is
saved to the backup file in the same folder.

But you still have to save it, or you lose it...

Sorry

Hi:

I was using Word to create a flow chart. I had saved an earlier
verison of the file. There were also several unsaved files open at
the same time.

When I went to print the flow chart Word crashed. The printing
completed just fine. When I opened Word, the unsaved files were just
fine. The flow chart file I had been working on did not open at all.
When I opened it from Finder, I only had the old version (i.e.,
without the work that had just printed).

Is that work gone or on my computer under another name?

Thanks.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]