Word Crash without warning causing information lost.

[Jerry]

A user in my complaint to me about Word Crashing causing her information type
lost. I have reinstall office to no avail. This error application log
appeared numbers of time for the past one year on her system. I wish to seek
the root cause of this error. Please advise on this matter to what cause the
crash and how to prevent it. Thanks!

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 17/10/2005
Time: 9:24:19 AM
User: N/A
Computer: SCTFJ01043
Description:
Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
faulting module winword.exe, version 11.0.5604.0, stamp 3f314a2f, debug? 0,
fault address 0x0003ee33.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 36 00 0...5.6.
0050: 30 00 34 00 2e 00 30 00 0.4...0.
0058: 20 00 33 00 66 00 33 00 .3.f.3.
0060: 31 00 34 00 61 00 32 00 1.4.a.2.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 77 00 69 00 6e 00 .w.i.n.
0078: 77 00 6f 00 72 00 64 00 w.o.r.d.
0080: 2e 00 65 00 78 00 65 00 ..e.x.e.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 35 00 36 00 0...5.6.
0098: 30 00 34 00 2e 00 30 00 0.4...0.
00a0: 20 00 33 00 66 00 33 00 .3.f.3.
00a8: 31 00 34 00 61 00 32 00 1.4.a.2.
00b0: 66 00 20 00 66 00 44 00 f. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 33 00 65 00 65 00 33 00 3.e.e.3.
00e8: 33 00 0d 00 0a 00 3.....


Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1003
Date: 03/12/2004
Time: 11:57:10 AM
User: N/A
Computer: SCTFJ01043
Description:
Hanging application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
hanging module winword.exe, version 11.0.5604.0, stamp 3f314a2f, debug? 0,
hang address 0x00032b7c.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 48 00 61 00 6e 00 67 00 H.a.n.g.
0020: 20 00 20 00 77 00 69 00 . .w.i.
0028: 6e 00 77 00 6f 00 72 00 n.w.o.r.
0030: 64 00 2e 00 65 00 78 00 d...e.x.
0038: 65 00 20 00 31 00 31 00 e. .1.1.
0040: 2e 00 30 00 2e 00 35 00 ..0...5.
0048: 36 00 30 00 34 00 2e 00 6.0.4...
0050: 30 00 20 00 33 00 66 00 0. .3.f.
0058: 33 00 31 00 34 00 61 00 3.1.4.a.
0060: 32 00 66 00 20 00 69 00 2.f. .i.
0068: 6e 00 20 00 77 00 69 00 n. .w.i.
0070: 6e 00 77 00 6f 00 72 00 n.w.o.r.
0078: 64 00 2e 00 65 00 78 00 d...e.x.
0080: 65 00 20 00 31 00 31 00 e. .1.1.
0088: 2e 00 30 00 2e 00 35 00 ..0...5.
0090: 36 00 30 00 34 00 2e 00 6.0.4...
0098: 30 00 20 00 33 00 66 00 0. .3.f.
00a0: 33 00 31 00 34 00 61 00 3.1.4.a.
00a8: 32 00 66 00 20 00 66 00 2.f. .f.
00b0: 44 00 65 00 62 00 75 00 D.e.b.u.
00b8: 67 00 20 00 30 00 20 00 g. .0. .
00c0: 61 00 74 00 20 00 6f 00 a.t. .o.
00c8: 66 00 66 00 73 00 65 00 f.f.s.e.
00d0: 74 00 20 00 30 00 30 00 t. .0.0.
00d8: 30 00 33 00 32 00 62 00 0.3.2.b.
00e0: 37 00 63 00 0d 00 0a 00 7.c.....

 

[Anne Troy]

Word Troubleshooting:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
************
Anne Troy
www.OfficeArticles.com

 

[Jerry]

I have already try the steps given in the article, but it does not help. The
problem report was encountered on Word 2003. Word just hang trying to save
and CPU utilization reach 100%. What could be the cause? It happen at random.

 

[Anne Troy]

The only thing I can imagine is a corrupt document(s) that the user uses
regularly.
************
Anne Troy
www.OfficeArticles.com

 

[Jerry]

It might be so as it only happen on this document. And it is a form which is
used repeatedly. But then again, I think it is something that is done that
causes the document to crash. Seem like it always crash with thesaurus open.
Is this a bug of Word 2003.

 

[Anne Troy]

Not to my knowledge, Jerry. I would perform the Word troubleshooting in this
case.
************
Anne Troy
www.OfficeArticles.com