Word crashes after using bullets

[adri]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel We are three users on one computer. One of us has problems when using bullets in Word. After using the icon for bullets the document closes itself and gives this message number 089998590. It is strange since the other two users have no difficulties with bullets. Has anyone experienced the same problem?

 

[CyberTaz]

It isn't unusual for one user account to experience a problem since each
account maintains a separate set of Preferences & a separate Normal.dotm
template. That's the first direction to look. You'll find information here
on how to go about testing the problem user's specific files:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

If neither of these measures correct the problem it's possible that the
problem user account is experiencing font issues. Reply with your results
for additional suggestions.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

That's likely to be corrupt Preferences or a corrupt Normal Template.

Word stores the most recently used Bullet and Numbering formats in the
document, the Normal Template and in the Preferences. It is possible to
customise bullet and numbering formats so they are internally inconsistent.
If you do, Word will crash when you use them.

Once a document's bullets and numbering corrupt, trying to use bullets or
numbering in that document will crash every time. To cure that, you need to
Maggie each document the crashes happen in:

The Maggie:

1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.

This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the TECHWR-L mailing list, who first publicised the
technique.

You also need to de-corrupt the preferences and Normal Template in that user
account so that documents you create in the future do not have the problem.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

3) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

4) User/Library/Preferences/com.Microsoft.Word.plist

5) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Then Repair Permissions with Disk Utility.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Hope this helps

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
We are three users on one computer. One of us has problems when using bullets
in Word. After using the icon for bullets the document closes itself and gives
this message number 089998590. It is strange since the other two users have no
difficulties with bullets. Has anyone experienced the same problem?

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[enzo sainato]

I have followed the advice in other posts b/c Word was crashing upon start-up. Now that problem has been fixed and a new one has appeared. I am lost... please help:

Here is the error report...


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-19 07:58:05 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: MicrosoftComponentPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x000d316b
Blame Module Name: Microsoft Word
Blame Module Version: unknown version
Blame Module Offset: 00713e4d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409







CyberTaz wrote:

It is not unusual for one user account to experience a problem since
27-Dec-09

It is not unusual for one user account to experience a problem since eac
account maintains a separate set of Preferences & a separate Normal.dot
template. That's the first direction to look. You'll find information her
on how to go about testing the problem user's specific files

http://word.mvps.org/mac/MacWordNormal.htm

http://word.mvps.org/Mac/DamagedPrefs.htm

If neither of these measures correct the problem it is possible that th
problem user account is experiencing font issues. Reply with your result
for additional suggestions

HTH |:>
Bob Jone
[MVP] Office:Ma

On 12/27/09 9:02 AM, in article (e-mail address removed)2ac0,

Previous Posts In This Thread:

Word crashes after using bullets
Version: 200
Operating System: Mac OS X 10.6 (Snow Leopard
Processor: Inte

We are three users on one computer. One of us has problems when using bullets in Word. After using the icon for bullets the document closes itself and gives this message number 089998590. It is strange since the other two users have no difficulties with bullets. Has anyone experienced the same problem?

It is not unusual for one user account to experience a problem since
It is not unusual for one user account to experience a problem since eac
account maintains a separate set of Preferences & a separate Normal.dot
template. That's the first direction to look. You'll find information her
on how to go about testing the problem user's specific files

http://word.mvps.org/mac/MacWordNormal.htm

http://word.mvps.org/Mac/DamagedPrefs.htm

If neither of these measures correct the problem it is possible that th
problem user account is experiencing font issues. Reply with your result
for additional suggestions

HTH |:>
Bob Jone
[MVP] Office:Ma

On 12/27/09 9:02 AM, in article (e-mail address removed)2ac0,

That's likely to be corrupt Preferences or a corrupt Normal Template.
That's likely to be corrupt Preferences or a corrupt Normal Template

Word stores the most recently used Bullet and Numbering formats in th
document, the Normal Template and in the Preferences. It is possible t
customise bullet and numbering formats so they are internally inconsistent
If you do, Word will crash when you use them

Once a document's bullets and numbering corrupt, trying to use bullets o
numbering in that document will crash every time. To cure that, you need t
Maggie each document the crashes happen in

The Maggie

1. Create a new blank documen
2. Carefully select all of the text in the bad document EXCEPT the las
paragraph mar
3. Copy it
4. Paste in the new document
5. Save under a new file name and close all, then re-open

This technique for de-corrupting is known as "Doing a 'Maggie'", afte
Margaret Secara from the TECHWR-L mailing list, who first publicised th
technique

You also need to de-corrupt the preferences and Normal Template in that use
account so that documents you create in the future do not have the problem

1) Track down all instances of pre-2008 Normal template on your computer
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

3) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

4) User/Library/Preferences/com.Microsoft.Word.plist

5) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Then Repair Permissions with Disk Utility.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and will not replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Hope this helps

On 28/12/09 1:02 AM, in article (e-mail address removed)2ac0,


--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]


Submitted via EggHeadCafe - Software Developer Portal of Choice
Adding WCF Service References
http://www.eggheadcafe.com/tutorial...9-dfa51a9fab8e/adding-wcf-service-refere.aspx

 

[John McGhie]

That's usually a bad Normal template. Try the following:

1) Find and delete the file Normal.dotm. Unless you have moved it, it
should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

2) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

That should fix it, whatever it was.

Hope this helps

I have followed the advice in other posts b/c Word was crashing upon start-up.
Now that problem has been fixed and a new one has appeared. I am lost...
please help:

Here is the error report...


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-19 07:58:05 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: MicrosoftComponentPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x000d316b
Blame Module Name: Microsoft Word
Blame Module Version: unknown version
Blame Module Offset: 00713e4d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409







CyberTaz wrote:

It is not unusual for one user account to experience a problem since
27-Dec-09

It is not unusual for one user account to experience a problem since each
account maintains a separate set of Preferences & a separate Normal.dotm
template. That's the first direction to look. You'll find information here
on how to go about testing the problem user's specific files:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

If neither of these measures correct the problem it is possible that the
problem user account is experiencing font issues. Reply with your results
for additional suggestions.

HTH |:>)
Bob Jones
[MVP] Office:Mac

On 12/27/09 9:02 AM, in article (e-mail address removed)2ac0,

Previous Posts In This Thread:

Word crashes after using bullets
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

We are three users on one computer. One of us has problems when using bullets
in Word. After using the icon for bullets the document closes itself and gives
this message number 089998590. It is strange since the other two users have no
difficulties with bullets. Has anyone experienced the same problem?

It is not unusual for one user account to experience a problem since
It is not unusual for one user account to experience a problem since each
account maintains a separate set of Preferences & a separate Normal.dotm
template. That's the first direction to look. You'll find information here
on how to go about testing the problem user's specific files:

http://word.mvps.org/mac/MacWordNormal.html

http://word.mvps.org/Mac/DamagedPrefs.html

If neither of these measures correct the problem it is possible that the
problem user account is experiencing font issues. Reply with your results
for additional suggestions.

HTH |:>)
Bob Jones
[MVP] Office:Mac

On 12/27/09 9:02 AM, in article (e-mail address removed)2ac0,

That's likely to be corrupt Preferences or a corrupt Normal Template.
That's likely to be corrupt Preferences or a corrupt Normal Template.

Word stores the most recently used Bullet and Numbering formats in the
document, the Normal Template and in the Preferences. It is possible to
customise bullet and numbering formats so they are internally inconsistent.
If you do, Word will crash when you use them.

Once a document's bullets and numbering corrupt, trying to use bullets or
numbering in that document will crash every time. To cure that, you need to
Maggie each document the crashes happen in:

The Maggie:

1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.

This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the TECHWR-L mailing list, who first publicised the
technique.

You also need to de-corrupt the preferences and Normal Template in that user
account so that documents you create in the future do not have the problem.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

3) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

4) User/Library/Preferences/com.Microsoft.Word.plist

5) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Then Repair Permissions with Disk Utility.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and will not replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Hope this helps

On 28/12/09 1:02 AM, in article (e-mail address removed)2ac0,


--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]


Submitted via EggHeadCafe - Software Developer Portal of Choice
Adding WCF Service References
http://www.eggheadcafe.com/tutorials/aspnet/a1647f10-9aa4-4b0c-bbd9-dfa51a9fab
8e/adding-wcf-service-refere.aspx

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]