Word Crashes and causes a reboot

[dleifelohcs]

Word X will crash (OS X 10.3.5) and force a system reboot. Can anyon
see anything in this log that might cause this? I google'd th
exception and codes, and did not come up with much.
Thanks

 

[Elliott Roper]

Word X will crash (OS X 10.3.5) and force a system reboot. Can anyone
see anything in this log that might cause this? I google'd the
exception and codes, and did not come up with much.
Thanks

That should not have caused a reboot. Did you really get a kernel
panic? (The grey screen with bereavement notices in several languages)?

If yes, and even otherwise, I'd be looking at a hardware problem.
Word seldom branches wildly out of its own address space, which is what
has happened here, and even when it does, the system should live
through it, just aborting Word. If the kernel panicked at the same
time, it is reasonable to assume there was common cause. You might use
console to inspect /Library/Logs/panic.log.

Have you installed 3rd party memory recently? Try again without it.
Flaky memory is the number one suspect and the easiest to eliminate.

Is there a specific sequence of operations that brings the crash on?
If yes, then it is less likely to be hardware. If yes, then send
feedback to Microsoft, complete with your crasher recipe.

 

[dleifelohcs]

No gray screen to my knowledge. The error (I found this error due to th
fact that she told me what time it occurred, and this matches that time
was a dialog box saying she could not save (or something similar) and i
caused the computer simply to reboot. If it had been the gray screen
can't imagine this user would have done anything other than let it si
there

 

[Elliott Roper]

No gray screen to my knowledge. The error (I found this error due to the
fact that she told me what time it occurred, and this matches that time)
was a dialog box saying she could not save (or something similar) and it
caused the computer simply to reboot. If it had been the gray screen I
can't imagine this user would have done anything other than let it sit
there.

She sounds like a sensible user, capable of getting the very best from
her support person ;-)

That does not ring true. OS X will not spontaneously reboot. The only
way I know for that to happen is momentarily losing power on a machine
set to boot on power up.

So I'd chase down the "can't save" dialog a bit further. Is there a
separate file server involved? Can she reproduce the fault?

 

[dleifelohcs]

Yes, we have a seperate file server (xserve) which gets all of the user
and stuff from an Active Directory domain.

This error is now occurring spontaneously on a few other machines.

At this point in time I would say to scratch the part about the machin
rebooting. I just witnessed the dialog box, and the machine did no
reboot. Word X just crashed, that's all.

Any ideas what could cause Word X to crash like this

 

[Elliott Roper]

Yes, we have a seperate file server (xserve) which gets all of the users
and stuff from an Active Directory domain.

This error is now occurring spontaneously on a few other machines.

At this point in time I would say to scratch the part about the machine
rebooting. I just witnessed the dialog box, and the machine did not
reboot. Word X just crashed, that's all.

OK, that makes a bit more sense. Google this group for server and save.
I think there is a bit of relevant history. And its not pretty.