P
palsuddeath
Hello all!
I'm having a tough time figuring out a problem that is hitting our
users of WORD in Citrix. If they go to print a document, and hit the
"options" button to change print trays, it causes WORD to crash. It
only happens in Citrix, not when trying to print to the same printers
locally. It also happens (not consistently) when trying to generate
envelopes/labels. I've already re-downloaded the PCL 6 drivers and
reinstalled, tried going back to PCL 5e, and the problem is still
happening.
On the server, I get the following error:
Event ID 1000 Source:Microsoft Office 11
Faulting application winword.exe, version 11.0.6113.0, stamp 40077019,
faulting module winword.exe, version 11.0.6113.0, stamp 40077019,
debug? 0, fault address 0x008eecb2.
Any ideas about what is causing this?
I'm having a tough time figuring out a problem that is hitting our
users of WORD in Citrix. If they go to print a document, and hit the
"options" button to change print trays, it causes WORD to crash. It
only happens in Citrix, not when trying to print to the same printers
locally. It also happens (not consistently) when trying to generate
envelopes/labels. I've already re-downloaded the PCL 6 drivers and
reinstalled, tried going back to PCL 5e, and the problem is still
happening.
On the server, I get the following error:
Event ID 1000 Source:Microsoft Office 11
Faulting application winword.exe, version 11.0.6113.0, stamp 40077019,
faulting module winword.exe, version 11.0.6113.0, stamp 40077019,
debug? 0, fault address 0x008eecb2.
Any ideas about what is causing this?