Word crashes irregularly but frequently when text is cut

K

Kodjo

I've repaired disk permission & removed from preference folder the
file, com.microsoft.Word.plist, the folder, Microsoft, and the normal
template several times. I've even use the unistall program to delete
Office and reinstalled Office from my CD twice.

But Word still intermittantly and regularly (several times in an hour)
crashes when I cut text from a document.

I've had variations on this problem for maybe 4 months, but is
particularly bad now.

I use Mac OSX 10.4.8. I've done the usual virus checks. Everything
else is fine. The system is relatively new clean install (maybe 12
months ago).
 
D

Daiya Mitchell

Hi Kodjo,

What if you try a different user for a bit? Does it help?

Alternatively, hold down shift as you login to your user account. This
will prevent all startup items from loading, it's possible that one of
them may be conflicting with something.
 
L

little_creature

Hi, does it happen on any document or just few specified document?
How about behaviour in other application, copy and pase without problems?
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Eric:

When Word crashes during text manipulation, the cause is always within the
document.

Replacing the Normal template is a good idea: for future documents. It has
no effect on existing documents.

Chances are you need to "Maggie" that document.
1) Create a new blank document
2) Carefully select all but the last paragraph marker in the bad document
3) Copy
4) Paste into the new document and save under a different file name.

The problem is usually caused by "broken" internal code in the document,
often caused by careless selection when editing so that you end up
transferring text without its associated paragraph marks.

Tracked changes will do it if you do not resolve them all at the end of a
project before starting the next.

So will playing around with customised numbering formats.

Cheers


I've repaired disk permission & removed from preference folder the
file, com.microsoft.Word.plist, the folder, Microsoft, and the normal
template several times. I've even use the unistall program to delete
Office and reinstalled Office from my CD twice.

But Word still intermittantly and regularly (several times in an hour)
crashes when I cut text from a document.

I've had variations on this problem for maybe 4 months, but is
particularly bad now.

I use Mac OSX 10.4.8. I've done the usual virus checks. Everything
else is fine. The system is relatively new clean install (maybe 12
months ago).

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
 
K

Kodjo

It happens on virtually any document I am working in, sometimes on
documents that are very small, but much more commonly on larger
documents.

No problem in any other applications, including Office applications.

I have not tried a different user. I will do that.

Eric
 
K

Kodjo

John

I will (again) delete the normal template and maggie the document, but
I don't hold high hopes as I've got rid of the normal template many
times, and I have the same problem with new documents. But maybe
maggie-ing on top of that will work.

Thank you.

Eric
 
K

Kodjo

PS I routinely use tracked changes without resolution. The documents
are sent back & forth between me and my clients. Are you saying if I
don't, at some point, accept all changes, then the normal template
will be corrupted & I'll have this problem in a new document?!

Also, my clients routinely have complex numbering schemes in their
custom documents. Would that be another reason why I have these kinds
of problems?

Thanks again.

Eric
 
K

Kodjo

John

I quit, deleted normal, restarted, opened document, opened new
document, cut & pasted as you suggested (carefully), saved under a new
name.

Same problem 5 minutes in.

Eric
 
C

Clive Huggan

Hello Eric,

If you want to use Track Changes and virtually eliminate corruption of your
documents, you'll need to "Accept All", or otherwise resolve *all* of them,
preferably in each cycle. It's particularly unwise to allow more than one
layer of Tracked Changes to exist in a document.

Here are two very relevant comments by John McGhie:

"A Word document internally is an indescribably complex rat¹s nest of binary
pointers. Each tracked change sets a heap of extra pointers, to the
beginning and end of the deleted text, and the beginning and end of the new
text. If those pointers occur within pointersŠ what you end up with is a
document that is so complex that Word can¹t unravel it. It¹s a limitation of
the Word document format, which was designed for simpler times when
computers were smaller and slower, and so were documents."

³Intrinsically, Tracked Changes results in extremely complex structures in
the document, so you need to edit carefully with paragraph marks shown. If
you do not, you can end up corrupting the document. It is never a good idea
to make changes within changes: if you do too much of this, document
corruption becomes very likely.²

My documents constantly go back and forth to other users, almost always on
PCs. I never have corruption problems (hmm, once maybe 5 years ago), albeit
as a result of fairly high discipline and taking some time to brief my
colleagues on why I have adopted these practices. I usually keep the
document I work on totally free of tracked changing, by comparing new
versions via Tools menu => Track changes => Compare Documents. This creates
a separate new document that is the same as if I had Track Changes on in the
main document. I then have several strategies for incorporating the changes,
but the detail is a bit long for here: if you are interested, read pages
65-69 of some notes on the way I use Word for the Mac, titled "Bend Word to
Your Will", which are available as a free download from the Word MVPs'
website (http://word.mvps.org/Mac/Bend/BendWordToYourWill.html).

[Note: "Bend Word to your will" is designed to be used electronically and
most subjects are self-contained dictionary-style entries. If you decide to
read more widely than the item I've referred to, it's important to read the
front end of the document -- especially pages 3 and 5 -- so you can select
some Word settings that will allow you to use the document effectively.]

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Eric:

Yes! :)

Resolve those changes. For complex work, turn Tracked Changes OFF and use
Compare Documents at the end of your changes.

That puts all the change marking in in one coherent stream and is far less
likely to break the internal structure.

Cheers


PS I routinely use tracked changes without resolution. The documents
are sent back & forth between me and my clients. Are you saying if I
don't, at some point, accept all changes, then the normal template
will be corrupted & I'll have this problem in a new document?!

Also, my clients routinely have complex numbering schemes in their
custom documents. Would that be another reason why I have these kinds
of problems?

Thanks again.

Eric

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Eric:

Which add-ins and haxies are you running?

Things that "help" Word such as Cite-While-You-Write and SpellCatcher and a
whole long list of others that sit between Word and the system intercepting
Word's calls to the system seem to produce lots of crashes.

If your Normal template corrupts, every document you make from then on will
be corrupt.

However, from your latest postings, I suspect you have one or more add-ins
causing this. If you give us your process listing, we might be able to spot
it for you.

Cheers


John

I quit, deleted normal, restarted, opened document, opened new
document, cut & pasted as you suggested (carefully), saved under a new
name.

Same problem 5 minutes in.

Eric

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
 
K

Kodjo

John, and Clive also

You guys are amazingly helpful. My many thanks.

While I've had this problem for a very long time to differing
degrees, it has become much worse sometime in the period after I
installed spell catcher. It's the only the only "odd" thing on my
system, and the only thing that directly interacts with Word.

Arghh. I installed spell catcher because I hated losing the autocorrect
dictionary, in which I literally have hundreds of shortcuts, everytime
Word became buggy.

I'll uninstall spell catcher right away.

Going back to autocorrect, is there anyway I can backup and recall the
edits I make to autocorrect?

Eric
 
K

Kodjo

Arrgh. I've quite Spell Catcher, rebooted, deleted word plist,
microsoft folder, normal, maggied the document (in fact did all that
from rebooting 3 times). No joy.

Here is the error report:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-01-13 11:53:44 -0500
Application Name: Microsoft Word
Application Version: 11.3.3.061213
Module Name: CarbonCore
Module Version: unknown
Module Offset: 0x0000bd1c
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x90b92d1c in _CSMemHModifyState + 0x00000034 (CarbonCore +
0x0000bd1c)
# 2 0x90b92cfc in _CSMemHModifyState + 0x00000014 (CarbonCore +
0x0000bcfc)
# 3 0x90b92f28 in _CSMemHSetState + 0x00000014 (CarbonCore +
0x0000bf28)
# 4 0x90b92ebc in _HSetState + 0x0000001C (CarbonCore + 0x0000bebc)
# 5 0x0645a6dc in (WordPDE + 0x000016dc)
# 6 0x06462c0c in _WordPDEPrintMWPluginFactory + 0x000001D4 (WordPDE
+ 0x00009c0c)
# 7 0x06b900fc in
__Z24PrinterPopupEventHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000002B0 (PrintCocoaUI + 0x000120fc)
# 8 0x06b81c5c in
__Z34DeallocPageSetupDialogHandlerTimerP16__EventLoopTimerPv +
0x0000056C (PrintCocoaUI + 0x00003c5c)
# 9 0x06b81e0c in
__Z34DeallocPageSetupDialogHandlerTimerP16__EventLoopTimerPv +
0x0000071C (PrintCocoaUI + 0x00003e0c)
# 10 0x06b8270c in
__Z34DeallocPageSetupDialogHandlerTimerP16__EventLoopTimerPv +
0x0000101C (PrintCocoaUI + 0x0000470c)
# 11 0x06b88634 in _PMPrivateSetItemProc + 0x00000444 (PrintCocoaUI +
0x0000a634)
# 12 0x06b88cc4 in _PMPrivateSetItemProc + 0x00000AD4 (PrintCocoaUI +
0x0000acc4)
# 13 0x06b87a38 in _PMPrivatePrintDialogMain + 0x000000E4
(PrintCocoaUI + 0x00009a38)
# 14 0x93089af8 in _PJCPrintDialogMain + 0x00000068 (Print +
0x00002af8)
# 15 0x9308a634 in _PMSessionPrintDialogMain + 0x000000DC (Print +
0x00003634)
# 16 0x0106aa90 in (Microsoft_Office_2001Z + 0x000544f0)
# 17 0x021bc678 in (Microsoft Word + 0x0019cc18)
# 18 0x021bb5d4 in (Microsoft Word + 0x0019bb74)
# 19 0x021b8714 in (Microsoft Word + 0x00198cb4)
# 20 0x0212df14 in (Microsoft Word + 0x0010e4b4)
# 21 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 22 0x021d4de4 in (Microsoft Word + 0x001b5384)
# 23 0x0263430c in (Microsoft Word + 0x006148ac)
# 24 0x02634234 in (Microsoft Word + 0x006147d4)
# 25 0x0216b8cc in (Microsoft Word + 0x0014be6c)
# 26 0x0216b7d4 in (Microsoft Word + 0x0014bd74)
# 27 0x020f4f0c in (Microsoft Word + 0x000d54ac)
# 28 0x020f4940 in (Microsoft Word + 0x000d4ee0)
# 29 0x020f3c9c in (Microsoft Word + 0x000d423c)
# 30 0x01020820 in (Microsoft_Office_2001Z + 0x0000a280)
# 31 0x01020bb8 in (Microsoft_Office_2001Z + 0x0000a618)
# 32 0x0105b608 in (Microsoft_Office_2001Z + 0x00045068)
# 33 0x0105b538 in (Microsoft_Office_2001Z + 0x00044f98)
# 34 0x0104fa58 in (Microsoft_Office_2001Z + 0x000394b8)
# 35 0x005793c4 in (MCPZ.stb + 0x00008434)
# 36 0x005792c8 in (MCPZ.stb + 0x00008338)
# 37 0x93202550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x00007550)
# 38 0x93201ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 39 0x93208a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 40 0x0105ad90 in (Microsoft_Office_2001Z + 0x000447f0)
# 41 0x011b1a40 in (Microsoft_Office_2001Z + 0x0019b4a0)
# 42 0x011b1678 in (Microsoft_Office_2001Z + 0x0019b0d8)
# 43 0x011b1038 in (Microsoft_Office_2001Z + 0x0019aa98)
# 44 0x0104fa24 in (Microsoft_Office_2001Z + 0x00039484)
# 45 0x005793c4 in (MCPZ.stb + 0x00008434)
# 46 0x005792c8 in (MCPZ.stb + 0x00008338)
# 47 0x93202550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x00007550)
# 48 0x93201ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 49 0x93208a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 50 0x933169fc in __Z20HandleTextInputEventP14OpaqueEventRef +
0x00000034 (HIToolbox + 0x0011b9fc)
# 51 0x93208de4 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x00000208 (HIToolbox + 0x0000dde4)
# 52 0x932027a0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x000077a0)
# 53 0x93201ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 54 0x93208a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 55 0x933168f8 in _SendTSMEvent + 0x000000E0 (HIToolbox + 0x0011b8f8)
# 56 0x93316048 in _SendUnicodeTextAEToUnicodeDoc + 0x0000039C
(HIToolbox + 0x0011b048)
# 57 0x93315a74 in _utDeliverTSMEvent + 0x000003FC (HIToolbox +
0x0011aa74)
# 58 0x93315658 in _TSMKeyEvent + 0x00000054 (HIToolbox + 0x0011a658)
# 59 0x932cc58c in _TSMProcessRawKeyEvent + 0x00000394 (HIToolbox +
0x000d158c)
# 60 0x932cc054 in __Z27HandleCompatibilityKeyEventP14OpaqueEventRef +
0x00000130 (HIToolbox + 0x000d1054)
# 61 0x931ff2bc in
__ZN13HIApplication12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x00000310 (HIToolbox + 0x000042bc)
# 62 0x93202550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x00007550)
# 63 0x93201ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 64 0x93201b24 in _SendEventToEventTargetWithOptions + 0x00000024
(HIToolbox + 0x00006b24)
# 65 0x932cbcfc in __Z19HandleKeyboardEventP14OpaqueEventRefm +
0x0000015C (HIToolbox + 0x000d0cfc)
# 66 0x93208dd8 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000001FC (HIToolbox + 0x0000ddd8)
# 67 0x932027a0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x000077a0)
# 68 0x93201ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 69 0x93208a5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 70 0x0059384c in (MCPZ.stb + 0x000228bc)
# 71 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 72 0x020205f8 in (Microsoft Word + 0x00000b98)
# 73 0x01023460 in (Microsoft_Office_2001Z + 0x0000cec0)
# 74 0x02020074 in (Microsoft Word + 0x00000614)
# 75 0x02b06cbc in (Microsoft Word + 0x00ae725c)

PPC Thread State:
srr0: 0x90b92d1c srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000007 lr: 0x90b92cfc ctr: 0x90b92ea0 mq:0x00000000
r0: 0x90b92f2c r1: 0xbfffc060 r2: 0x84022442 r3:0x057a2080
r4: 0xffffffa0 r5: 0x00000020 r6: 0x00000000 r7:0x00000001
r8: 0x00000000 r9: 0x00000001 r10: 0x90bac71c r11:0x0646af40
r12: 0x90b92ea0 r13: 0x00000004 r14: 0x00000000 r15:0x02f74068
r16: 0x0780e2a0 r17: 0x06bb262c r18: 0x07676310 r19:0x0a2dbcd0
r20: 0x0a2673c0 r21: 0x06bb262c r22: 0x0316d25a r23:0x076ef840
r24: 0x057a2080 r25: 0x06462b5c r26: 0xffffffa0 r27:0x00000020
r28: 0x076ef844 r29: 0x057a2080 r30: 0x057a2080 r31:0x90b92cfc


Thread 1:

# 1 0x90040978 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00040978)
# 2 0x90040744 in _nanosleep + 0x00000184 (libSystem.B.dylib +
0x00040744)
# 3 0x9004056c in _sleep + 0x0000008C (libSystem.B.dylib +
0x0004056c)
# 4 0x016f615c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x016f5628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x016f5754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x016f6234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90040978 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90040744 ctr: 0x90040970 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01193ea0 r3:0x00000016
r4: 0x2f55fca7 r5: 0x00000016 r6: 0x00000000 r7:0x00000000
r8: 0x900408a8 r9: 0x00000000 r10: 0x90032024 r11:0xa0006c10
r12: 0x90040970 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c05d0 r25: 0xf0080b20 r26: 0xa00105d0 r27:0xa00105d0
r28: 0x00000016 r29: 0x2f55fca7 r30: 0xf0080b18 r31:0x900405d0


Thread 2:

# 1 0x9005b660 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005b660)
# 2 0x01692934 in _FWaitForConnection + 0x00000030 (ShMem +
0x00003934)
# 3 0x00749970 in (MCPCoreZ + 0x00015310)
# 4 0x006aa384 in (MCPZ.stb + 0x001393f4)
# 5 0x006aa568 in (MCPZ.stb + 0x001395d8)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x9005b660 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692934 ctr: 0x9005b654 mq:0x00000000
r0: 0x0000001e r1: 0xf01019a0 r2: 0x00000000 r3:0x00000013
r4: 0xf01019e8 r5: 0xf01019e0 r6: 0xf0101cc0 r7:0x00000004
r8: 0x00000000 r9: 0x00000088 r10: 0x00000000 r11:0x01700110
r12: 0x9005b654 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x01862a00
r28: 0x00000000 r29: 0x06776870 r30: 0xf0101aa8 r31:0xf0101aa8


Thread 3:

# 1 0x90023460 in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x00023460)
# 2 0x01692af0 in _FReceiveMessage + 0x00000084 (ShMem + 0x00003af0)
# 3 0x00749ae8 in (MCPCoreZ + 0x00015488)
# 4 0x006aa798 in (MCPZ.stb + 0x00139808)
# 5 0x006aa930 in (MCPZ.stb + 0x001399a0)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90023460 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692af0 ctr: 0x90023454 mq:0x00000000
r0: 0x0000001d r1: 0xf0182ba0 r2: 0x00000000 r3:0x00000014
r4: 0xf0182c98 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa0001fac r10: 0x0000000a r11:0xa000649c
r12: 0x90023454 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x018e6c00
r28: 0x00000000 r29: 0xf0182c98 r30: 0xf0182c84 r31:0xf0182c84


Thread 4:

# 1 0x90054ae8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00054ae8)
# 2 0x90071168 in _pthread_cond_timedwait_relative_np + 0x0000022C
(libSystem.B.dylib + 0x00071168)
# 3 0x90c005b8 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x000795b8)
# 4 0x006aaad4 in (MCPZ.stb + 0x00139b44)
# 5 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 6 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 7 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90054ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90071168 ctr: 0x90054ae0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c60 r2: 0x00000001 r3:0x00005103
r4: 0x00005203 r5: 0x0000003c r6: 0x00000000 r7:0xf0203be0
r8: 0x00000010 r9: 0xa0001fac r10: 0x0180a550 r11:0xa0006be0
r12: 0x90054ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa0000f5c r26: 0xa0b87c00 r27:0x06784108
r28: 0xf0203d10 r29: 0xa0001fac r30: 0xa0001fac r31:0x90070f5c


Thread 5:

# 1 0x9001f08c in _select + 0x0000000C (libSystem.B.dylib +
0x0001f08c)
# 2 0x907ef40c in ___CFSocketManager + 0x000001D8 (CoreFoundation +
0x0003540c)
# 3 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x9001f08c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x907ef40c ctr: 0x9001f080 mq:0x00000000
r0: 0x0000005d r1: 0xf0315c70 r2: 0x00301520 r3:0x00000040
r4: 0x07812c10 r5: 0x07812c00 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0x00000014 r10: 0x00000008 r11:0xa07bb678
r12: 0x9001f080 r13: 0x00000000 r14: 0x00000000 r15:0xa07bf23c
r16: 0xa07bf23c r17: 0xa07bf23c r18: 0xa07bf23c r19:0x00000002
r20: 0x07812c20 r21: 0x07812c30 r22: 0xa07bf23c r23:0x07812c00
r24: 0x07812c10 r25: 0x00000040 r26: 0xa07c3a74 r27:0xa07c3a70
r28: 0x00000000 r29: 0xf0315dc0 r30: 0xa07c3a60 r31:0x907ef23c


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: MicrosoftLSLibZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: PowerPlantZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft_Office_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
7: Microsoft_DrawingUI_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
8: Microsoft_Drawing_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
9: Web_Client_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
10: StdUrlMonikerZ (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
11: ShMem (11.2.4.060425 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
12: Microsoft Word (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
13: Microsoft OLE X (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
14: WordPDE (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/WordPDE.plugin/Contents/MacOS/WordPDE
15: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
16: PrintCocoaUI (163.10 Reg=English Loc=0x0000):
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
17: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
18: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
19: Microsoft Framework DB (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
20: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
21: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
22: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
23: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
24: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
25: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
28: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
29: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
30: libauto.dylib: /usr/lib/libauto.dylib
31: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
32: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
33: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
34: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
35: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
36: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
37: libz.1.dylib: /usr/lib/libz.1.dylib
38: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
39: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
40: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
41: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
42: libbsm.dylib: /usr/lib/libbsm.dylib
43: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
44: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
45: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
46: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
47: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
48: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
49: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
50: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
51: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
52: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
53: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
54: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
55: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
56: libcups.2.dylib: /usr/lib/libcups.2.dylib
57: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
58: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
59: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
60: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
61: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
62: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
63: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
64: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
65: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
66: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
67: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
68: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
69: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
70: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
71: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
72: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
73: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
74: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
75: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
76: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
77: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
78: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
79: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
80: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
81: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
82: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
83: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
84: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
85: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
86: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
87: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
88: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
89: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
90: OpenGL:
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
91: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
92: AppKit:
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
93: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
94: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
95: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
96: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
97: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
98: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
99: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
100: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
101: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
102: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
103: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
104: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
105: libmx.A.dylib: /usr/lib/libmx.A.dylib
106: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
107: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
108: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
109: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
110: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
111: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
112: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.8 (Build 8L127)
CPU: G4 (7450), Number: 1, Speed: 1249 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1048
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680
Screen: 1280 x 854, depth = 32, ltbr = -1280, 0, 854, 0

Microsoft Application Information:
Error Reporting UUID: F3A76ADF-0FAA-11DB-8C54-000A95BCB144
Time from launch: 0 hours, 18 minutes, 21 seconds
Total errors on this client: 211
 
J

Judy Latimer

Hi! I've had something similar for several months now also. I am on
Mac OS 10.4.8 and regularly check disk permissions also. I find that
Word 2004 has a tendency to crash rather a lot on either of the
machines I use, but I suspect more so when I'm on the net at the same
time. On frequency, I too find it happening several times in an evening
work session.
 
D

Daiya Mitchell

Hi Judy,

Word 2004 has crashed about 5 times in 3 years for me, and I'm often on
the net at the same time. Anyhow, see if the standard troubleshooting
tips, which are listed here, help you out at all.
http://word.mvps.org/Mac/TroubleshootingIndex.html

It would be better, however, to start a new thread to focus on this
problem, as yours doesn't actually sound very similar, unless you know
that "cutting" is the trigger for the crashes. But it sounds like your
Word crashes randomly, so I think this is a different problem.
 
C

Clive Huggan

My documents constantly go back and forth to other users, almost always on
PCs.

Just realized that was ambiguous -- you might have thought we were all on
PCs.

More accurately: My documents constantly go back and forth to other users,
who are almost always on PCs (and I'm almost always using Macs).

CH
==
 
K

Kodjo

Another error record, & again my many thanks. Eric


Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-01-13 16:31:36 -0500
Application Name: Microsoft Word
Application Version: 11.3.3.061213
Module Name: Microsoft Word
Module Version: 11.3.3.061213
Module Offset: 0x00ae2b80
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x02b025e0 in (Microsoft Word + 0x00ae2b80)
# 2 0x02164f84 in (Microsoft Word + 0x00145524)
# 3 0x02166360 in (Microsoft Word + 0x00146900)
# 4 0x021639a0 in (Microsoft Word + 0x00143f40)
# 5 0x02162654 in (Microsoft Word + 0x00142bf4)
# 6 0x0215dc50 in (Microsoft Word + 0x0013e1f0)
# 7 0x0215b5c8 in (Microsoft Word + 0x0013bb68)
# 8 0x0215af68 in (Microsoft Word + 0x0013b508)
# 9 0x0215adb0 in (Microsoft Word + 0x0013b350)
# 10 0x0215ac7c in (Microsoft Word + 0x0013b21c)
# 11 0x02109f10 in (Microsoft Word + 0x000ea4b0)
# 12 0x02104050 in (Microsoft Word + 0x000e45f0)
# 13 0x02103ee0 in (Microsoft Word + 0x000e4480)
# 14 0x00593b38 in (MCPZ.stb + 0x00022ba8)
# 15 0x907f054c in ___CFRunLoopDoTimer + 0x000000B4 (CoreFoundation +
0x0003654c)
# 16 0x907dcec4 in ___CFRunLoopRun + 0x0000068C (CoreFoundation +
0x00022ec4)
# 17 0x907dc478 in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation
+ 0x00022478)
# 18 0x9320373c in _RunCurrentEventLoopInMode + 0x00000104 (HIToolbox
+ 0x0000873c)
# 19 0x93202dd0 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox +
0x00007dd0)
# 20 0x9330793c in _ReceiveNextEventInMode + 0x00000044 (HIToolbox +
0x0010c93c)
# 21 0x0059381c in (MCPZ.stb + 0x0002288c)
# 22 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 23 0x020205f8 in (Microsoft Word + 0x00000b98)
# 24 0x01023460 in (Microsoft_Office_2001Z + 0x0000cec0)
# 25 0x02020074 in (Microsoft Word + 0x00000614)
# 26 0x02b06cbc in (Microsoft Word + 0x00ae725c)

PPC Thread State:
srr0: 0x02b025e0 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000002 lr: 0x02164f84 ctr: 0x00000000 mq:0x00000000
r0: 0x00000000 r1: 0xbfffca20 r2: 0x03059000 r3:0x207100fc
r4: 0xbfffcb20 r5: 0x097e631f r6: 0x207100fc r7:0x02b6ca78
r8: 0x0318f2fc r9: 0x00000001 r10: 0x00000001 r11:0x00000001
r12: 0x00000000 r13: 0x0000dcc8 r14: 0x00000004 r15:0xbfffccac
r16: 0x000f6000 r17: 0x00000004 r18: 0x00001bb7 r19:0x00000001
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x0789d200
r24: 0x00001bb7 r25: 0x000046f3 r26: 0x00000000 r27:0xbfffcb59
r28: 0x031dba40 r29: 0x0307925c r30: 0xbfffcb20 r31:0x097e6320


Thread 1:

# 1 0x90040978 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00040978)
# 2 0x90040744 in _nanosleep + 0x00000184 (libSystem.B.dylib +
0x00040744)
# 3 0x9004056c in _sleep + 0x0000008C (libSystem.B.dylib +
0x0004056c)
# 4 0x016f615c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x016f5628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x016f5754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x016f6234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90040978 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90040744 ctr: 0x90040970 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01193ea0 r3:0x0000003f
r4: 0x3423b880 r5: 0x0000003f r6: 0x00000000 r7:0x00000000
r8: 0x900408a8 r9: 0x00000000 r10: 0x90032024 r11:0xa0006c10
r12: 0x90040970 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c05d0 r25: 0xf0080b20 r26: 0xa00105d0 r27:0xa00105d0
r28: 0x0000003f r29: 0x3423b880 r30: 0xf0080b18 r31:0x900405d0


Thread 2:

# 1 0x9005b660 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005b660)
# 2 0x01692934 in _FWaitForConnection + 0x00000030 (ShMem +
0x00003934)
# 3 0x00749970 in (MCPCoreZ + 0x00015310)
# 4 0x006aa384 in (MCPZ.stb + 0x001393f4)
# 5 0x006aa568 in (MCPZ.stb + 0x001395d8)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x9005b660 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692934 ctr: 0x9005b654 mq:0x00000000
r0: 0x0000001e r1: 0xf01019a0 r2: 0x00000000 r3:0x00000013
r4: 0xf01019e8 r5: 0xf01019e0 r6: 0xf0101cc0 r7:0x00000004
r8: 0x00000000 r9: 0x00000088 r10: 0x00000000 r11:0x01700110
r12: 0x9005b654 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x01966c00
r28: 0x00000000 r29: 0x00334640 r30: 0xf0101aa8 r31:0xf0101aa8


Thread 3:

# 1 0x90023460 in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x00023460)
# 2 0x01692af0 in _FReceiveMessage + 0x00000084 (ShMem + 0x00003af0)
# 3 0x00749ae8 in (MCPCoreZ + 0x00015488)
# 4 0x006aa798 in (MCPZ.stb + 0x00139808)
# 5 0x006aa930 in (MCPZ.stb + 0x001399a0)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90023460 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01692af0 ctr: 0x90023454 mq:0x00000000
r0: 0x0000001d r1: 0xf0182ba0 r2: 0x00000000 r3:0x00000014
r4: 0xf0182c98 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa0001fac r10: 0x0000001f r11:0xa000649c
r12: 0x90023454 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x01968400
r28: 0x00000000 r29: 0xf0182c98 r30: 0xf0182c84 r31:0xf0182c84


Thread 4:

# 1 0x90054ae8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00054ae8)
# 2 0x90071168 in _pthread_cond_timedwait_relative_np + 0x0000022C
(libSystem.B.dylib + 0x00071168)
# 3 0x90c005b8 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x000795b8)
# 4 0x006aaad4 in (MCPZ.stb + 0x00139b44)
# 5 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 6 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 7 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90054ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90071168 ctr: 0x90054ae0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c60 r2: 0x00000001 r3:0x00005203
r4: 0x0000510b r5: 0x0000003c r6: 0x00000000 r7:0xf0203be0
r8: 0x00000010 r9: 0xa0001fac r10: 0x0180a550 r11:0xa0006be0
r12: 0x90054ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa0000f5c r26: 0xa0b87c00 r27:0x0677a408
r28: 0xf0203d10 r29: 0xa0001fac r30: 0xa0001fac r31:0x90070f5c


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: MicrosoftLSLibZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: PowerPlantZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft_Office_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
7: Microsoft_DrawingUI_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
8: Microsoft_Drawing_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
9: BLIP_LibrariesZ (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
10: Web_Client_2001Z (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
11: StdUrlMonikerZ (11.3.0.060914 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
12: ShMem (11.2.4.060425 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
13: Microsoft Word (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
14: Microsoft OLE X (11.3.3.061213 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
15: English Hyphenation (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Hyphenation
16: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
17: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
18: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
19: Microsoft Framework DB (11.3.3.061213 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
20: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
21: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
22: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
23: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
24: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
25: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
26: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
28: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
29: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
30: libauto.dylib: /usr/lib/libauto.dylib
31: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
32: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
33: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
34: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
35: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
36: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
37: libz.1.dylib: /usr/lib/libz.1.dylib
38: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
39: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
40: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
41: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
42: libbsm.dylib: /usr/lib/libbsm.dylib
43: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
44: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
45: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
46: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
47: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
48: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
49: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
50: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
51: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
52: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
53: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
54: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
55: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
56: libcups.2.dylib: /usr/lib/libcups.2.dylib
57: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
58: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
59: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
60: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
61: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
62: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
63: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
64: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
65: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
66: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
67: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
68: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
69: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
70: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
71: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
72: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
73: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
74: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
75: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
76: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
77: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
78: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
79: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
80: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
81: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
82: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
83: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
84: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
85: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
86: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
87: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
88: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
89: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
90: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
91: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
92: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
93: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
94: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
95: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
96: libmx.A.dylib: /usr/lib/libmx.A.dylib
97: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
98: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
99: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
100: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
101: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
102: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
103: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.8 (Build 8L127)
CPU: G4 (7450), Number: 1, Speed: 1249 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1048
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Screen: 1280 x 854, depth = 32, ltbr = -1280, 0, 854, 0

Microsoft Application Information:
Error Reporting UUID: F3A76ADF-0FAA-11DB-8C54-000A95BCB144
Time from launch: 0 hours, 47 minutes, 39 seconds
Total errors on this client: 211
 
C

Clive Huggan

On 14/1/07 12:54 AM, in article
(e-mail address removed), "Kodjo"

Arghh. I installed spell catcher because I hated losing the autocorrect
dictionary, in which I literally have hundreds of shortcuts, everytime
Word became buggy.

I'll uninstall spell catcher right away.

Going back to autocorrect, is there anyway I can backup and recall the
edits I make to autocorrect?

Eric,

The Normal template only stores formatted AutoCorrect entries.

For Word 2004, the file ³Microsoft Office ACL [English]² (or ³MS Office Š²
before Word 2004) stores unformatted AutoCorrect entries. I back mine up
every few days or every time I substantially update (I'm an absolute *hog*
at using AutoCorrect, and can imagine how you have felt on losing the
entries).

But there really is no reason why Word should be as buggy as you are
experiencing (aside from the apparent Spell Catcher problem). Stick around
on this newsgroup and you'll pick up good ideas. And you might find some
useful ideas in "Bend Word to Your Will" (ref my previous post in this
thread) -- e.g. page 165 et seq., Appendix A: The main ³minimum maintenance²
features of my documents. And "Transferring customisations from a damaged
Normal template" (p. 57) might help.

Also see http://word.mvps.org/Mac/DocumentCorruption.html

Cheers,

Clive Huggan
===============
 
K

Kodjo

Many thanks all. It is more stable now than before & maybe following a
reinstall and also following Clive's advice I can get it to be more
stable. There was a period---after one of the early major upgrade,
where Word was a solid for me as it has ever been since way back to the
early Mac systems... I thought MS had finally got its act together...
live & learn.

Eric
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top