Word crashes ModName: ric654u.dll fDebug 0 Offset: 0001293b

[Ryan Conlon]

Hello,
Im looking for some assistance as around 15 of my users have had
intermittent Word issues all relating to the same .dll

*** Full Message ***

AppName: winword.exe AppVer: 11.0.5604.0 AppStamp: 3f314a2f
ModName: ric654u.dll ModVer: 11.0.1.0 ModStampL 48b36f96
fDebug: 0 Offset: 0001293b

******************

Documents get stored in About Microsoft Office Word > Disabled Items
- When I remove them from here it will launch the document, but will crash
intermittently.

I have looked on the machine for the .dll in questiojn but cannot find it, I
have run Office Detect & Repair (re-setting HKCU keys for Office) and this
doesn't work.

Has anyone got any ideas?

Regards,

Ryan Conlon

 

[garfield-n-odie [MVP]]

Could be a damaged printer driver for a Ricoh printer (do you
have one?). Try deleting and reinstalling the printer driver.
By the way, even if this is a network printer, Word works better
when the printer driver is installed locally on each machine.

 

[Ryan Conlon]

Ryan Conlon wrote:

I have a few MP2550 and MP3550 PCL6 Drivers that have been added to a few
of my print servers.

Thanks for the input.