Word crashes on launch, suspect mpoai9.dll

[JW]

Word opens, a windows installer box launches, and word
crashes. I have Windows XP OS, Office XP containing Word
2002.

When I log on as a different user, Word will launch but
gives an error message about mpoai9.dll is not an add
in. This file is a Mappoint file which I deinstalled a
trial copy a long time ago.

I contacted Microsoft and we deleted all Mappoint
references in the registry and reinstalled Office, to no
avail. Any help appreciated.

 

[Phil Melek[MSFT]]

It's sounds like you were thorough, but just to be on the safe side....

Make sure the following registry key is gone:
HKEY_LOCAL_MACHINE\Software\Microsoft\MapPoint

Also, do a search for mpoai9.dll and rename it to mpoai9.old

 

[Beth Melton]

Try starting Word using the /a switch: go to Start/Run and run:

winword /a

Note the space before the forward slash.

If Word starts then check for COM add-ins using the following steps:

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice
- Close the Customize dialog box and use the COM Add-Ins command to
determine if Word is still attempting to load the MapPoint DLL.

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

For additional troubleshooting steps see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
--
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~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/