A
arb.dev
Hello,
I am having one of the standard problems where Word crashes
immediately after opening. I have run through all of the
troubleshooting steps outlined in earlier posts and FAQs. So far none
of the solutions have corrected my problem. I am posting this to see
if anyone has any other ideas....
Problem involves Microsoft Word 2003 and a software called LiveLink
Explorer. The LiveLink Explorer is a plugin which allows Word to
access the LiveLink content management system and save files to/from
it. It adds a button toolbar and a menu.
Here is what is happening....
Word will crash immediately after launching if the LL Explorer plugin
is installed before Word is launched for the first time under any user
profile. If I launch Word under a new profile, and then install the
plugin, and then relaunch word, everything works great. it will
continue to work great under that login.
If I install the plugin, then login for the first time as a new user,
and then open Word for the first time it will open fine the first
time. But... it will crash on every subsequent launch under that user
profile.
Deleting the normal.dot file does not correct the issue.
This is kinda strange and I have not been able to figure it out.
Neither MS or the vendor have been helpful.
I am having one of the standard problems where Word crashes
immediately after opening. I have run through all of the
troubleshooting steps outlined in earlier posts and FAQs. So far none
of the solutions have corrected my problem. I am posting this to see
if anyone has any other ideas....
Problem involves Microsoft Word 2003 and a software called LiveLink
Explorer. The LiveLink Explorer is a plugin which allows Word to
access the LiveLink content management system and save files to/from
it. It adds a button toolbar and a menu.
Here is what is happening....
Word will crash immediately after launching if the LL Explorer plugin
is installed before Word is launched for the first time under any user
profile. If I launch Word under a new profile, and then install the
plugin, and then relaunch word, everything works great. it will
continue to work great under that login.
If I install the plugin, then login for the first time as a new user,
and then open Word for the first time it will open fine the first
time. But... it will crash on every subsequent launch under that user
profile.
Deleting the normal.dot file does not correct the issue.
This is kinda strange and I have not been able to figure it out.
Neither MS or the vendor have been helpful.