Word Crashes on Startup - HELP PLEASE!

[davidryer]

Using Word for Mac 2004. All was well on my G4. Upgraded to Mini 1.83,
OSX 10.4.8.
Worked mostly fine for about a week (occasional crashes, but nothing
too tragic).
Suddenly, crashes immediately on startup, every time.
Rest of Office suite is fine (Excel, Powerpoint).

Have reinstalled (twice) (from original disks)
Zapped PRAM, Repaired permissions (many times)
Did Update Prebinding, and Reset Launch Services.
Have tried with and without Suitcase Fusion open.

What am I missing here? What can I do?
Getting desparate!!!!

Thanks,

 

[PhilD]

Using Word for Mac 2004. All was well on my G4. Upgraded to Mini 1.83,
OSX 10.4.8.
Worked mostly fine for about a week (occasional crashes, but nothing
too tragic).
Suddenly, crashes immediately on startup, every time.
Rest of Office suite is fine (Excel, Powerpoint).

Have reinstalled (twice) (from original disks)
Zapped PRAM, Repaired permissions (many times)
Did Update Prebinding, and Reset Launch Services.
Have tried with and without Suitcase Fusion open.

Just checking to eleiminate the obvious:

Have you removed Test Drive?
When you reinstalled, how did you remove the old version? Did you use
the "Remove Office" tool?

If you haven't done that, then try again using the Remove Office tool
to remove all old traces of Office properly.

PhilD

 

[Elliott Roper]

Using Word for Mac 2004. All was well on my G4. Upgraded to Mini 1.83,
OSX 10.4.8.
Worked mostly fine for about a week (occasional crashes, but nothing
too tragic).
Suddenly, crashes immediately on startup, every time.
Rest of Office suite is fine (Excel, Powerpoint).

Have reinstalled (twice) (from original disks)
Zapped PRAM, Repaired permissions (many times)
Did Update Prebinding, and Reset Launch Services.
Have tried with and without Suitcase Fusion open.

What am I missing here? What can I do?
Getting desparate!!!!

I have not been following this thread, and the way you are using Google
Groups makes doing so rather hard [1], but if you have not already
walked through the procedures at
http://word.mvps.org/Mac/WordMacHome.html
then I commend them to you. Dance down the troubleshooting and
diagnosing path.

If the rest of Office and other applications are operating normally,
I'd say the things you have tried so far are wide of the mark, except
suspecting Suitcase. I'd give good odds on a font problem, regardless
of Suitcase, with an each-way bet on some evil Word Macro virus
snuffing out your normal template.

The procedures above will give you good advice about the futility of
re-installing without executing the ever-so-Microsoft procedure for
uninstalling Office.

1. Sorry, that sounds a bit snarly. It is directed more at the
Californian billionaires than at you. For untold years, Usenet clients
have been politely threading the articles on reply, so it is easy to
follow the whole conversation. Google is trying to wreck Usenet to
convert us all to their *ugly* webby interface.

You can thread Google posts, but it is messy. I think you have to find
the "options" - a quick look seems to show that it is now relegated to
the beta version, and hit reply from there. It will include the
previous post in yours. Edit that for relevance and brevity so that
readers who eschew Google can immediately see what you are on about.

For extra credit, intersperse your remarks with the matching points in
the discussion if appropriate. (I'll spare everyone my top-posting
rant. In this group it is a lost cause. I'll bottom post an initial
reply, but follow the pattern established by others in each thread.)

 

[Kurt]

Just checking to eleiminate the obvious:

Have you removed Test Drive?
When you reinstalled, how did you remove the old version? Did you use
the "Remove Office" tool?

If you haven't done that, then try again using the Remove Office tool
to remove all old traces of Office properly.

PhilD

Test Drive has caused so much grief for Office users over the years,
you'd think MS would have gotten it together by now.

 

[John McGhie [MVP - Word and Word Macintosh]]

Somehow, they don't seem able to understand that an experience this bad
turns users of Microsoft software for LIFE...

It's just a design bug: lazy design and poor testing. It really would be
very simple to fix ...

Test Drive has caused so much grief for Office users over the years,
you'd think MS would have gotten it together by now.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[mandebooks]

There are other times that Word dies because of fonts. You can use a
program like Font Nuke to completely reset all your office/system font
cache files. We have had similar issues that were resolved using Font
Nuke to get word back in sync with the fonts loaded on the system. Word
2004 is generally flaky and dies easily - good luck.

 

[Daiya Mitchell]

Just re this:

Word
2004 is generally flaky and dies easily - good luck.

After years of having Word 2001 crash every single day, I think my Word 2004
has crashed maybe 5 times in the last three years.

 

[Phillip Jones]

I don't believe I have ever had a word Crash since going to OSX and
Office2004. Now That I have bragged on it I probably will have a dozy of
one. :-(

Just re this:



After years of having Word 2001 crash every single day, I think my Word 2004
has crashed maybe 5 times in the last three years.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
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<http://www.kimbanet.com/~pjones/Harris/default.htm>
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<http://www.vpea.org>

 

[John McGhie [MVP - Word and Word Macintosh]]

Yeah, It's been a long while since Mac Word has fallen over for me, too.
Not this year, I don't think...

But I am on OS 10.3.9. I am convinced that it's not a happy puppy on 10.4,
which is why I don't upgrade.

Cheers

I don't believe I have ever had a word Crash since going to OSX and
Office2004. Now That I have bragged on it I probably will have a dozy of
one. :-(

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Paul Berkowitz]

But I am on OS 10.3.9. I am convinced that it's not a happy puppy on 10.4,
which is why I don't upgrade.

John, since you haven't tried OS 10.4, please don't presume to talk about
it. Honestly, that's a load of ... superstition you and a few others (you
know who you are) have been spouting about OS 10.4. It's nonsense. Please
just keep off the topic until you do switch to Tiger and see for yourself.
And make that 10.4.8, too. Who cares what may or may not have happened in
10.4.0 or 10.4.1? - no one is using those. Would you go back to 10.3.0?
Enough said. Word 11.3 does not crash in OS 10.4.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Phillip Jones]

John,

I have OSX.4.8 installed on my G4 1.67GB PowerBook 17" machine. and its
never crashed there as well.

I'd love to Go from 3.9 to 4.8 on my G4-500 Tower, but the six times
I've Tried. I get a Grey screen with watch winder winding infinitely.
After I purchase TechTool and run through all the check I may Try a 7th
time. Because I can't run Acrobat 8 on OSX.3.9.

Yeah, It's been a long while since Mac Word has fallen over for me, too.
Not this year, I don't think...

But I am on OS 10.3.9. I am convinced that it's not a happy puppy on 10.4,
which is why I don't upgrade.

Cheers

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Clive Huggan]

John, since you haven't tried OS 10.4, please don't presume to talk about
it. Honestly, that's a load of ... superstition you and a few others (you
know who you are) have been spouting about OS 10.4. It's nonsense. Please
just keep off the topic until you do switch to Tiger and see for yourself.
And make that 10.4.8, too. Who cares what may or may not have happened in
10.4.0 or 10.4.1? - no one is using those. Would you go back to 10.3.0?
Enough said. Word 11.3 does not crash in OS 10.4.

Paul,

Your irrepressible enthusiasm invigorates me as I face another day at 7
am... ;-)

I have a mate who swears that OS 10.3.7 is the last safe version. ;-)

Let me blurt out that I was stuck on 10.4.3 until a few days ago when a
technician, seeking to discover an Airport problem on my PowerBook (that
turned out probably to be a broken aerial wire), applied the 10.4.8 Combo
Update, giving me 2 seconds to decide. I must admit that my instant thought
was "Paul would be proud of me".

Pray, do not say something cutting in response. I seem to be fragile this
morning.

<Overcome by moment of truthfulness>
Actually, I just hadn't got around to it...

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
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