Word crashes, tried everything

[Dimitrios]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

I recently installed MS Office 2008 on my iBook G4.

It seems Word crashes every time. I've tried Office Update, as well as Apple software update; none seem to give me anything new.

I also tried the usual tricks: deleting *.plist files, Normal template, I even downloaded and ran a Font checker, which found that "Wide Latin" had the same ID as another font. I trashed the font, but nothing happened.

No earlier versions of the product (Office) had been installed.

I've installed 12.1.3 and the problem persists.

Help...

 

[John McGhie]

Hi Dimitrios:

I am not sure what's happened there: I am picking that one of the components
of your software has gotten out of synch with the others.

1) Quit all Microsoft applications.

Sadly the only thing I can suggest is to run the Remove Office utility and
start again.

You must run Remove Office, or you'll make the problem worse!

2) Run Remove Office TWICE to make sure it finds everything. Remove Office
is in a folder on your CD, and is also in a folder in your Office 2008
Application folder.

3) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

4) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/

5) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

Then Repair Permissions with Disk Utility.

Then re-install, and reapply the 12.1.0 and 12.1.5 updates, in that order.

Repair permissions again, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Cheers

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

I recently installed MS Office 2008 on my iBook G4.

It seems Word crashes every time. I've tried Office Update, as well as Apple
software update; none seem to give me anything new.

I also tried the usual tricks: deleting *.plist files, Normal template, I even
downloaded and ran a Font checker, which found that "Wide Latin" had the same
ID as another font. I trashed the font, but nothing happened.

No earlier versions of the product (Office) had been installed.

I've installed 12.1.3 and the problem persists.

Help...

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Dimitrios]

Problem was solved by installing the Apple combo pack. Thanks though!

 

[John McGhie]

Yes: it had to be a version conflict between the software modules.

Many thanks for confirming that you found a fix.

Cheers

Problem was solved by installing the Apple combo pack. Thanks though!

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]