So the plot thickens. I can't repair the program because the uninstall wizard
crashes due to a "fatal error." Here is a copy of the error report that was
submitted:
Additional data that describes the application's condition is required.
Large sections of the files you were using may be included, and this
information may take a long time to transfer over a slow connection.
WQL Query Results:
instance of Win32_NTLogEvent
{
Category = 100;
ComputerName = "TOSHIBA-TODD";
EventCode = 1005;
EventIdentifier = 3221226477;
EventType = 1;
InsertionStrings = {"C:\\Program Files\\Microsoft
Office\\OFFICE11\\WINWORD.EXE", "Microsoft Office Word", "C000009C", "3"};
Logfile = "Application";
Message = "Windows cannot access the file C:\\Program Files\\Microsoft
Office\\OFFICE11\\WINWORD.EXE for one of the following reasons:
\nthere is a problem with the network connection, the disk that the file is
stored on, or the storage
\ndrivers installed on this computer; or the disk is missing.
\nWindows closed the program Microsoft Office Word because of this error.
\n
\nProgram: Microsoft Office Word
\nFile: C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE
\n
\nThe error value is listed in the Additional Data section.
\nUser Action
\n1. Open the file again.
\nThis situation might be a temporary problem that corrects itself when the
program runs again.
\n2.
\nIf the file still cannot be accessed and
\n\t- It is on the network,
\nyour network administrator should verify that there is not a problem with
the network and that the server can be contacted.
\n\t- It is on a removable disk, for example, a floppy disk or CD-ROM,
verify that the disk is fully inserted into the computer.
\n3. Check and repair the file system by running CHKDSK. To run CHKDSK,
click Start, click Run, type CMD, and then click OK. At the command prompt,
type CHKDSK /F, and then press ENTER.
\n4. If the problem persists, restore the file from a backup copy.
\n5. Determine whether other files on the same disk can be opened. If not,
the disk might be damaged. If it is a hard disk, contact your administrator
or computer hardware vendor for
\nfurther assistance.
\nAdditional Data
\nError value: C000009C
\nDisk type: 3
\n";
RecordNumber = 4780;
SourceName = "Application Error";
TimeGenerated = "20050119233703.000000-480";
TimeWritten = "20050119233703.000000-480";
Type = "error";
};
instance of Win32_NTLogEvent
{
Category = 100;
ComputerName = "TOSHIBA-TODD";
