Word crashes when inserting reference from endnote

[Ellie]

I've inserted around 160 references from endnote 8 into a word document, and
now every time I try to insert another it crashes. It only seems to be one
particular document - I've tried opening new documents with the same and
different templates, and they're fine. Endnote is also being very slow to
bring up the "find citation" box when I try to insert a reference into this
particular document. Has something corrupted the file? If so, how can I fix
it? This document's really important, and I can't rewrite it as it's really
long.

 

[Herb Tyson [MVP]]

This sounds like a problem for the folks at Endnote. For starters, if you're
not using 8.02 or later, you should get the most recent update for your
version from here:

http://www.endnote.com/support/enupdates.asp

If that doesn't fix the problem, I would suggest asking on Endnote's user
forum or contacting Endnote's technical support:

http://www.endnote.com/support/entechform.asp

Off hand, when doing something in a Word document causes the document to
crash, the usual problem is a corrupted Word document. Do other actions
cause a crash too, or just when you try to insert a new reference?

 

[Alan]

I've inserted around 160 references from endnote 8 into a word document, and
now every time I try to insert another it crashes.  It only seems to beone
particular document - I've tried opening new documents with the same and
different templates, and they're fine.  Endnote is also being very slowto
bring up the "find citation" box when I try to insert a reference into this
particular document.  Has something corrupted the file?  If so, how can I fix
it?  This document's really important, and I can't rewrite it as it's really
long.

Hi,

I think your file may be damaged or something. You may try to restore
it. If necessary, you can try a utility called Advanced Word Repair to
repair your Word document. It works rather well for my corrupt Word
documents. Its web address is http://www.datanumen.com/awr/ There is a
free demo that you can just use.

Alan

 

[Terry Farrell]

Stop spamming the Newsgroup with adverts for inappropriate utility. The
users do NOT need Word repair utility, they need to fix the cause.

Terry

I've inserted around 160 references from endnote 8 into a word document,
and
now every time I try to insert another it crashes. It only seems to be one
particular document - I've tried opening new documents with the same and
different templates, and they're fine. Endnote is also being very slow to
bring up the "find citation" box when I try to insert a reference into
this
particular document. Has something corrupted the file? If so, how can I
fix
it? This document's really important, and I can't rewrite it as it's
really
long.

Hi,

I think your file may be damaged or something. You may try to restore
it. If necessary, you can try a utility called Advanced Word Repair to
repair your Word document. It works rather well for my corrupt Word
documents. Its web address is http://www.datanumen.com/awr/ There is a
free demo that you can just use.

Alan

 

[Mike Lane]

I experienced something similar. There were actually two separate error
messages that popped up before the crash. A reinstall of endnote fixed
nothing. I ran a repair of office which resulted in the removal of one of
the error messages but word still crashed. I then tried opening endnote and
word under a different user on the same machine and both worked fine. I
backed everything up under the original profile, removed the original profile
then I then recreated the original profile. I only restored the following to
the recreated profile, documents, desktop items and favorites. So far
everything is working fine again.

Mike