Word crashes when opening file

G

Gus

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Word crashes every time I use the open file button on the toolbar. Can anyone help me fix this problem?
 
C

CyberTaz

Hi Gus -

First try running Disk Utility - Repair Disk Permissions, restart your Mac &
see if things improve. If not, post back with specifics of Office & Leopard
versions as well as whether this occurs with *certain* files or *all* files,
their origin & file format. Also, what if you dbl-click a Word file icon in
a Finder window?
 
M

Moment Photography

I have repaired permissions, deleted preferences files, deleted duplicate
fonts, restarted numerous times and still nothing. I have to say that I
think Microsoft's software is lousy when it comes to being free of bugs!! I
can't believe I have to waste my life away with this rubbish.
 
J

John McGhie

Well, if you want to fix it, you need to tell us what you are using, and
exactly what happens.

We need all three groups of digits from your Word version number and your OS
version number, and we need to know whether this affects all documents or
only some documents.

Without them, all we can say is "Yeah? You don't say??"


I have repaired permissions, deleted preferences files, deleted duplicate
fonts, restarted numerous times and still nothing. I have to say that I
think Microsoft's software is lousy when it comes to being free of bugs!! I
can't believe I have to waste my life away with this rubbish.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]
 
M

Moment Photography

Beg your pardon, I am using Word 2004 11.4.2, there is a 6 digit number in
brackets and the last three digits are 415. I am using Leopard 10.5.2

It's the same problem as the other person, as soon as you click on the
toolbar to open something or press command and "o" the program freezes. I
can still open things from the finder though and I can save using the toolbar
or command and "s"
 
C

CyberTaz

Hello_______-

Based on your first message it sounds like you've taken many of the
appropriate steps to correct the problem. Sorry they haven't worked for you,
but by the same token the fact that they haven't suggests that perhaps the
problem may not be with Word - at least not entirely:)

When you execute the Open command the program sends a call to the OS which
pretty much takes over from there until a file is chosen & opened. If the
command isn't being handled it doesn't mean there is a "bug" in the program
where the symptom is occurring.

On the assumption you followed the instructions provided on that same web
page, did you go the extra step to the next link referring to "If the
problem persists"? You didn't specify which preferences you deleted, so just
to be sure:

~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
~/Library/Preferences/Microsoft/Office Font Cache (11)

These are the ones that would be involved. If you're not having a problem
launching Word itself or creating new documents once Word launches,
duplicate fonts & other font problems aren't likely to be the issue.

Remember, no Office apps should be running when you move or delete those
files. Otherwise the replacement of them on launch will be based on what
Word remembers from the old prefs [so to speak] rather than being built from
scratch, so the problem will quite likely not be resolved.

If these are the actions you've taken without success and you're certain
that you have no 3rd party add-ins or haxies that could be causing the
problem, I'd suggest that you download the OS X 10.5.2 Combo Update form the
Apple site & reapply it. Then repair permissions, restart your Mac & see if
the problem persists.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

John McGhie

Ah! Thanks. No, your problem is completely different from the other guy:
he's using 2008, and they're dramatically different. Completely different
programs.

Bob suggested re-running the Apple 10.5.2 combo updater. I think that's
worth a try.

I would also be suspicious of your Normal template. What happens if you
create a band new document, put a few words in it, then save it and close
it. That's a critical diagnostic step, which is why I asked you if this is
"All documents" or only "Specific documents".

If it's only specific documents, it's corrupt documents and we need to go
down that path. If it's all documents, we need a very different path
)preferences, replace the normal template, fix disk permissions, re-apply
the updaters, re-run the Apple combo updater).

The Normal template and preferences are held in memory while Word is
running. If you do not quit Word first, it simply writes the old files back
to disk when it quits.

Cheers

Beg your pardon, I am using Word 2004 11.4.2, there is a 6 digit number in
brackets and the last three digits are 415. I am using Leopard 10.5.2

It's the same problem as the other person, as soon as you click on the
toolbar to open something or press command and "o" the program freezes. I
can still open things from the finder though and I can save using the toolbar
or command and "s"

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 
M

Moment Photography

I downloaded the updater file, but upon trying to install it it said...

"You cannot install Mac OS X Update Combined on this volume. This volume
does not meet the requirements for this update." It said this on all drives,
I was trying it on drive 1.

The problem is not related to any documents, it just won't let me use the
open controls (toolbar and command/"O" ).

Ross
 
J

John McGhie

Right. That sounds like a specific Mac OS X problem I have little
experience with. Some of the other guys and gals in here know a lot more
about Mac OS than I do.

All I can suggest is that you need to take yourself off to the Apple forums
and find a solution to the problem you just described. I don't think we
will be able to respond to the Office 2004 problem until that one is
resolved.

I think you have done some of this?
http://word.mvps.org/Mac/DamagedPrefs.html

How much of this have you done?
http://word.mvps.org/mac/MacWordNormal.html

You may want to repeat those procedures, carefully and in sequence. The
sequence can be critical in those procedures.

Cheers

I downloaded the updater file, but upon trying to install it it said...

"You cannot install Mac OS X Update Combined on this volume. This volume
does not meet the requirements for this update." It said this on all drives,
I was trying it on drive 1.

The problem is not related to any documents, it just won't let me use the
open controls (toolbar and command/"O" ).

Ross

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 
C

CyberTaz

Hi Ross -

Is "drive 1" your startup volume? I've never tried, but I don't think OS X
updates can be applied to other volumes. They definitely can't be applied to
volumes which don't have the OS installed on them, of course.

If it is the startup drive - or if you can't run the updater on whichever
drive is the startup volume - it might be a good idea to run Disk Utility -
Verify Disk (or start up from a different boot disk & run Repair Disk) to
see if there are problems.


Do any of your other apps present problems with the File> Open command?

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
P

Phillip Jones

If you downloaded the Updater through the Software Update, then it will
only work on the drive to which it is downloaded. you can copy the
update from one drive to the other.

Software Update unless something went wrong should only download and
install the latest update.

If however; you went to Apple's website and downloaded the Combo Updater
which can install everything from .5 up (in you case) then you can use
it on multiple drives. and in fact install from the drive the updater is
on as long as the other drives are powered up and operating.

However; If you drive has OSX.4 or OSX.3 the the OSX.5 Updater will not
work. in fact the installer scripts may not even run correctly.

Pardon me if I am repeating information from Taz and other folks. But I
might be going into more detail, and explaining from the view of a
Person that actually owns and operates a Mac Daily.
Hi Ross -

Is "drive 1" your startup volume? I've never tried, but I don't think OS X
updates can be applied to other volumes. They definitely can't be applied to
volumes which don't have the OS installed on them, of course.

If it is the startup drive - or if you can't run the updater on whichever
drive is the startup volume - it might be a good idea to run Disk Utility -
Verify Disk (or start up from a different boot disk & run Repair Disk) to
see if there are problems.


Do any of your other apps present problems with the File> Open command?

Regards |:>)
Bob Jones
[MVP] Office:Mac

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto:p[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>
 
C

CyberTaz

Right Phillip -

explaining from the view of a
Person that actually owns and operates a Mac Daily.

The rest of us just keep one on hand for shopping ebay on Sunday mornings:)

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
P

Phillip Jones

CyberTaz said:
Right Phillip -



The rest of us just keep one on hand for shopping ebay on Sunday mornings:)

Regards |:>)
Bob Jones
[MVP] Office:Mac

Last part of last sentence should have a comma after Mac. I don't run a
newspaper.

No its not that You make use a Mac 24/7 366 days a year. But some of the
MVP work on both platforms and I am sure they most likely just use a Mac
enough to be able to answer mac Questions.

While it relatively easy to get around in a Mac. You would almost have
to be a PhD candidate to be able to wrap your Brain constantly day after
day on a Windows machine, and a mac at the same time.

From the Complexity of dealing wit registry keys, ini files, dat files,
bak files, bat files, virus attacks, worms, Trogan attacks, spyware,
adware, and malware attacks it it would make my brain sore in 1/2 day to
keep track of it all.

Most likely its only you and me that are Mac only. :)
--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto:p[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>
 
C

CyberTaz

Hello again -

While it relatively easy to get around in a Mac. You would almost have
to be a PhD candidate to be able to wrap your Brain constantly day after
day on a Windows machine, and a mac at the same time.

I appreciate the compliment, but I'm certainly not in the Ph. D. category,
although I definitely work both sides of the fence. The overwhelming
majority of the training I do is on Windows boxes, but when I'm not in the
classroom I'll typically use one of my Macs - even for prepping many of the
PC classes I do. The trick is in having no brain to wrap around either:)

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

John McGhie

Hi Phillip:

You haven't used a modern Windows box. They are so similar you just ignore
the differences and it all just works.

A modern Windows user never has to even know about dealing with registry
keys, ini files, dat files, bak files, bat files, virus attacks, worms,
Trogan attacks, spyware, adware, and malware attacks.

They just load up Vista and Norton Security or MacAfee Security and simply
"use" the thing. The software looks after all those things, just the same
as it does on a Mac. All of those things exist on a Mac: "the computer
looks after them". Same on Windows... But with more silly dialog boxes :)

Cheers

Last part of last sentence should have a comma after Mac. I don't run a
newspaper.

No its not that You make use a Mac 24/7 366 days a year. But some of the
MVP work on both platforms and I am sure they most likely just use a Mac
enough to be able to answer mac Questions.

While it relatively easy to get around in a Mac. You would almost have
to be a PhD candidate to be able to wrap your Brain constantly day after
day on a Windows machine, and a mac at the same time.

From the Complexity of dealing wit registry keys, ini files, dat files,
bak files, bat files, virus attacks, worms, Trogan attacks, spyware,
adware, and malware attacks it it would make my brain sore in 1/2 day to
keep track of it all.

Most likely its only you and me that are Mac only. :)

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 

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