Word crashes when trying to open a document

[Girks]

Hi all,

When I try to open a word document by double clicking on the file, it
crashes with error in unknown module. When i open the applicationa nd then
open the file then it works file.

Please find below the error log from the even viewer.

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 27/07/2005
Time: 11:02:55
User: N/A
Computer: IBM-2240CD2B3B7
Description:
Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x834e74c9.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 36 00 0...5.6.
0050: 30 00 34 00 2e 00 30 00 0.4...0.
0058: 20 00 33 00 66 00 33 00 .3.f.3.
0060: 31 00 34 00 61 00 32 00 1.4.a.2.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 38 00 33 00 34 00 .8.3.4.
00d0: 65 00 37 00 34 00 63 00 e.7.4.c.
00d8: 39 00 0d 00 0a 00 9.....

Thanks Girks

 

[Beth Melton]

This could be caused by a problem in your Normal.dot since macros are
temporarily created in Normal.dot when you open a document outside the
application.

Locate Normal.dot and rename it to OldNormal.dot. Word will create a
new on upon starting.

If that doesn't resolve the error then let us know and we'll go from
there.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Girks]

Hi Beth,

I tried renaming the normal.dot, but it did not work

I have also tried the following
Emptied the C :\Documents and Settings\ xxxx \Application
Data\Microsoft\Word\Startup folder

Uninstalled and reinstalled Office 2003

Created a new windows user account

Any other suggestions..

Thanks Girks

 

[Beth Melton]

If it isn't your Normal.dot then my next suggestion is to recreate the
file associations. Go to Start/Run and run:

winword /r

Note the space before the forward slash.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Girks]

Thanks Beth,

The problem was with the network printer we are using Minolta Magic Colour
2350. I removed it now it is not crashing. I am not sure why it is
happening only on one computer. I ve tried removing the printer and adding
it back.. no luck.

Any suggestions.....

Thanks Girks

 

[Beth Melton]

That's odd. Typically if a printer is causing the problem there is
some hint in the error details.

How are you adding it back? Are you using the Add/Printer wizard?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Girks]

Yes. I am using the Printer and fax wizard to add the printer.

 

[Beth Melton]

Do the computers not experiencing the issue have an updated driver?

Do the other computers have it set as their default printer?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Girks]

I dont understand why the problem is happening only one computer. All teh
computer have same set of drivers...

Thanks Girks