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Denise Crawley
Hello
Using Word XP SP-2 on Windows 2000 V5 SP-3.
We have a problem with one of our templates, which none of us are able to
figure out. The problem is that, when you go File/New and select that
template, it immediately crashes Word with the helpful 'Word is closing,
we're really sorry, please tell Microsoft' message box. There is no
information on the error itself. I put a breakpoint in the code at the
first line of the AutoNew module and tried to step through it but, upon
running, it crashed before it even reached that point.
Interestingly, the template can be used without any problems if you access
it through Windows Explorer.
This problem only occurs on some machines and is intermittent on some of the
affected machines. I thought perhaps the template had become corrupt but
the fact that it can be used via Explorer made me doubt that.
Would anyone have any suggestions for a cause or solution? Any help would
be gratefully accepted!
Many thanks
Denise Crawley
Using Word XP SP-2 on Windows 2000 V5 SP-3.
We have a problem with one of our templates, which none of us are able to
figure out. The problem is that, when you go File/New and select that
template, it immediately crashes Word with the helpful 'Word is closing,
we're really sorry, please tell Microsoft' message box. There is no
information on the error itself. I put a breakpoint in the code at the
first line of the AutoNew module and tried to step through it but, upon
running, it crashed before it even reached that point.
Interestingly, the template can be used without any problems if you access
it through Windows Explorer.
This problem only occurs on some machines and is intermittent on some of the
affected machines. I thought perhaps the template had become corrupt but
the fact that it can be used via Explorer made me doubt that.
Would anyone have any suggestions for a cause or solution? Any help would
be gratefully accepted!
Many thanks
Denise Crawley