word crashes with save as

[frust rated]

I am running OSX 10.3.5 and the latest update of MS word X (sr1). I am not
sure, but it may be that since I updated to 10.3.5 word has had this problem
- but It may also have been happening sometimes before.

When I use my custom templates.dot documents, and do a save or a save as,
word waits a secod or two, then the spinning beach ball, and then crash...
and then the notice to inform apple of the crash. I have trashed my word
preferences with no change. I have opened all my templates and resaved
them - no change (although, it is interesting that I can open the .dot files
and do a save as using the original name and overwrite the older .dot with
not trouble).

It seems that the "normal" that automatically opens with word can be save
and use a save as no problem.

Any ideas what is wrong??? Thanks for any help!!!

 

[Beth Rosengard]

Hi "frust",

I'm not sure what exactly is causing this behavior but you should be able to
find a fix here: <http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>